everything was beyond our expectations! we loved the building, its very old but well renovated and clean. the staff were super friendly and very informative and always willing to help. the location was perfect, everything was nearby and just by a walking distance. the area was also safe we didn’t encounter anything unusual. we visited during june, so the weather was slightly hotter than usual, however the AC’s at the hotel was amazing and kept our room cool the whole day. whenever we were out, housekeeping cleaned our room and changed the towels/ added water/ etc.. would definitely come back 😍

nothing.

The breakfast in the morning was wonderful and the wait staff in the morning there was so accommodating and nice. They made us feel so welcomed and special. Actually the entire staff was so pleasant and accommodating. The hotel was well located and had such a historic and elegant feel to it. The bathroom water pressure and shower temperature was perfect.

The room size was a bit small for three people (2 adults and one child). A double vanity would have been nice. It was a bit noisy on the back side of the hotel where we were as we would hear noise from the street below if the doors were open.

very comfortable room. great a/c beautiful public areas

expensive breakfast was just average housekeeping didn’t clean tub well and didn’t fix makeup mirror that was not hanging properly on the wall for our entire 3 night stay

The centrally located hotel is beautifully appointed, but nor ‘too renovated’. Despite having to pander to a certain crowd, it maintains a certain level of authentic, antediluvian grandeur.

The level of service is not at par with Milan’s other 5stars, nor is the staff bubbling over with friendliness and enthusiasm. The decor of the suites too, is seriously lacking and the bedding not particularly comfortable.

The hotel staff was super nice and helpful! my husband wasn’t feeling well and they made all the efforts to assist. The hotel is clean and it’s located next to all the hotspots in Milan without being noisy- we walked everywhere!

it’s with classic design and not very modern, but I didn’t mind it.

The location excellent

I book my room in city view through booking.com, when I arrived at the hotel the staff told the type of room you book is not existed in our hotel, i was surprised

Very friendly and service minded stuff at the reception desk, helped with all our issues, (reservations, transport, etc)

Bit to noisy, you could hear the trams in spite of the fact that we had an inner room, but of cause this is the centrum of Milano

When we ask where to buy T’s Fudge, the hotel prepares 4 boxes of Fudges as a gift, so touched. I believe the leading hotel of the world alliance hotels are always the best. Thanks to them, what a wonderful ending of our Italian trip.

Good selection of foods and very well presented

Renovations started too early at 7 / 7.30am which disturbed sleeping

We have been staying at this hotel for several years. We like the location of the hotel and most importantly its service. We would like to express special gratitude to the employee of the restaurant Christian. This employee is very attentive to customers and tries to do everything for the comfort of guests.

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