Excellent breakfast, great location for city centre sites, easy access to subway lines to see other neighborhoods, Brera was lovely neighbourhood to stay in with excellent restaurants close by. Staff at front desk were very helpful & friendly and had great recommendations too! Big bathroom and lived the robes too. Good sized room & upgraded to a room with good space, couch area too - stayed 4 nights & would recommend it to my friends!

Roof bar is lovely but prices for drinks are crazy high there - double that of other nice spots near by so didn't use it & wine in mini bar also very highly priced but easy to pick up good wine close by at a fraction of the price!

Lovely staff. Lovely place. They have an amazing rooftop bar. Good atmosphere. Breakfast with a pianist and good food was unique.

Rooms small but well appointed, very comfortable beds, good shower. Nice having balcony looking on to central courtyard. Perfectly located for Duomo and La Scala; easy to get to by Metro from airport. Staff really excellent - went over and above to make us welcome. Good variety of food at breakfast - and live harp music.

Roof garden was closed for winter, which was a bit disappointing. Rooms have limited circulation space, not big enough to unpack suitcases without putting them on the bed. But is is a very central location so I can understand space is at a premium.

The staff was adorable and really welcoming, which straight away makes a big difference when you arrive. The location is unbeatable, since you are really in the city center and at a walkable distance from everything really. Unfortunately I only staid for one night, so I did not really get to try everything, but the food from the room service was correct.

The windows open to a long balcony that connects all the rooms to one another around a central courtyard. It is not a big deal but might affect a sense of privacy and security for some people, especially if you like to sleep with your window open.

i liked the location, proximity to transportation and restaurants, and the uniqueness of the rooms

the shower doors in the second bathroom did not close properly so you spilled water all over; there was no air conditioning on the second level of the room; breakfast was ok but limited and did not get replenished on our last day though breakfast did not end for another 1hr.

I was traveling with my elderly mother who was a handful as she was making several requests of the staff including changing our room. The hotel staff were so kind, always smiling and willing to help. The customer service was exceptional. If there is only one reason to return, its because of the staff. Everyone from the manager, reception staff, breakfast staff, bar staff, cleaners, bellman...everyone was exceptional. You know a hotel is run well, when you get this level of service consistently. I can't thank the hotel staff enough for helping me to ensure a comfortable stay at Hotel Milano Scala for my mother.

Nothing, it was all wonderful.

The location was far enough from the Duomo City Center not to be too touristy, but it was very close to everything and had some great stores and restaurants in the immediate area. The front desk team was very accommodating for getting taxis and providing information about things to do in the area, plus the service and team at breakfast were great and everything you needed for breakfast was included (the harp and music at breakfast were a nice add to make breakfast relaxing). The beds were very comfortable, the slippers were a nice touch and turn down service was spot on with completing everything while were out of the room and the room was extremely clean throughout our stay. I would say the shower/tub would be difficult to manage for the elderly, but the bathrooms were very nice, and the rain shower, hot water and water pressure was awesome after a long day of exploring Milan and getting ready in the morning. I would highly recommend this location and thoroughly enjoyed our stay.

Very nice location, the main historic/ cultural attractions were like 5 minutes away. The staff was extraordinarily friendly and helpful. The breakfast selection was great too, there was something for sweet and savoury people.

The only downside was that when our room neighbours opened their doors, it sounded as if someone opened ours/ tried to get into our room which can be scary, especially as women travelling alone. However, once you adjusted to the sound you no longer get startled haha

The staff were exceptionally helpful and welcoming. I enjoyed the breakfast and fabulous cappuccino they made. The music at breakfast, no less than a harpist playing, was wonderful. Nothing was too much trouble. The room was spacious and very clean. As it was very hot while I was there I appreciated the sheet separate from the duvet. The rooftop dining area was great.

I liked everything about the hotel. As I am quite short I found it a bit awkward climbing into the spa bath to have my shower. It was the only aspect I did not like.

The perfect location close to all the sites we wanted to experience (especially a performance at La Scala Opera). The comfortable room was larger than we expected in the heart of Milan. The staff was very professional and caring - yet friendly. The live harp music at breakfast set the tone for the day.

You have to nitpick to find a complaint. The closest would be the overhead shower adjustment was defective - but it was repaired by the next morning.