A very nice and clean hotel Very good service Water and fruits at the entrance Good Location to visit the Exsence

Far from city center Breakfast is good but standard

The room was quite big and included everything. From a big TV screen to a small refrigerator. I particularly liked the cleanliness of the room. The breakfast was also served in a good quality. Not to forget about the personal, they were all very kind.

The location of the hotel was not ideal at all for me. I am the person that likes using the metro but in this case the next metro station was located about half an hour on foot away from the hotel. At least there was a tram station outside of the hotel to take you to the city center. However, the tram was always full and not very easy to find a place to sit down.

The general ambience and vibe was so lovely. It looks like those classic hotels from back in the day but the upkeep of the hotel is great. It’s well-maintained and clean and not dated unlike other “classic” hotels you see with dated rooms that aren’t even clean. I booked a small room since I was traveling solo for The Eras Tour. It had a kettle and complimentary tea/coffee and some water bottles. There’s some noise level with the rooms next to me or people walking/talking outside the hallway but nothing too bothersome and I personally wouldn’t find this a problem however I think someone else woke up to my alarm and got upset. Whoops. Haha. Bathroom was also clean and came with amenities and there was a hairdryer provided. Breakfast was good! Typical European breakfast. But the ambience was nice to wake up to especially when you’re seated near the windows. Hotel staff were very friendly and polite and helpful. They also try to initiate conversations with you. Location is great! It’s relatively safe area especially if you’re a female solo traveler. It’s right across the tram station (V.Le Certosa Via Casella) which is more or less a 40-minute ride to Duomo. It’s also walking distance to a mini Carrefour Market and McDonald’s in case you have late night cravings.

The staff was great! Check-in and check-out worked very smoothly. Special thanks to hotel restaurant staff, who fed the tired travelers even after the restaurant closed. Our expectations were truly exceeded! The room was clean and a suitable size for two people. The location of the hotel is good. Two tram stops right next to the hotel, a few grocery stores and good restaurants nearby.

In the room, the air conditioner made a rather loud noise, which could disturb a sensitive sleeper. In the shower, the warm water was enough for one person, but not for the next one.

Breakfast was top (tasty and lots of choices) The room was spacious Hotel well-connected to the center with the tramway.

I have booked for my daughter, paid in advance. We phoned the hotel to make sure that a credit card was not needed and the hotel reassured us that it was ok since we had paid in advance. At the checking-in at the hotel, a credit card was asked :-(

Втор пат резервирам во истиот хотел. Репционерите се супер, доручек солиден. ( 2018 беше многу подобар ) . Локацијата е далеку од центар, но голема предност е што само на 2мин одење, преку улицата има трамвај кој оди директно до Дуомо. ( возење околу 20тина минути ). Близината на станицата е предност бидејќи е осветлено и веднаш си во хотелот. Чист хотел, убав амбиент и мебел. Секогаш имате човек задолжен за багажот. Огромна предност е гаражата за кола, безбеден и сигурен паркинг. ( се плаќа 20 евра од ден )

Побаравме опција дали има доручек за носење, бидејќи требаше да заминеме саат време пред доручекот. За изненадување беше толкууу оскудно- една кроасана спакувана, сокче детско и бисквити. За изненадување беше покрај добриот доручек што го имаат, можеле барем сендвичи да направат!

Starting with communication at the reception, it becomes clear that the hotel is from the top league. The staff is always friendly and makes sure that your stay is as comfortable as possible. We had room 510. Large apartments, with a large bed and wardrobe. It is possible to adjust the temperature with the help of a thermostat, cleaning is carried out every day and towels are changed. Breakfast is a separate topic. Everyone will find food to their liking. I would like to single out the pastries: there were actually many varieties of croissants, cakes and pies. So my Christmas vacation, Hotel Raffaello, beautified with its hospitality. Next time, I will come here again.

I have no complaints.

Super comfortable traditional room, with all one expects from a good hotel. Breakfast was exceptionally good....could have stayed there all day ;) This hotel (at the tarif we booked at) represented exceptional value for money (in comparison with other hotels we stayed at during the same vacation.)

The room wasn't particularly modern, so lacked the usual plugs beside the bed that we're used to these days.

The room was really spacious, clean, with comfortable beds and many storage places. Breakfast was almost excellent, with many options and fresh dishes except for juices. There should be another coffee machine, though, because there were large quews. The staff was friendly and helpful

It was quite a distance from the city center but there was a tram passing just in front of the hotel

Room was spacious and very clean, bed large and comfy. Tramp line no 14 is just right outside the hotel and going straight to Duomo, tickets can be bought on the reception desk.

There was no glass, coffee or tea in the room even the kettle and sachets of sugar was there. No free bottle of water, everything in mini fridge which we was charge for use it. Breakfast really basic, cold scrumble eggs with sausages and bacon or one type of cheese and ham and breadrolls. Every day same stuff. It's not really standard as 4* hotel.