We were given a free upgrade to a larger room. The room was clean and spacious. Bathroom was clean.

No kettle in the room, would have been nice to have one, especially because it's winter. More amenities would have been welcome. The metal furniture makes loud clangs as you touch it, could hear it from the neighbors too.

The design is pretty modern and slick, the staff were diligent and helpful. Loved the late checkout time of midday, I had a flight cancellation so the extra time in bed before packing and prepping for travel was welcomed.

The location felt a little sketchy, perfectly close to the tram stop and metro station to not be too exposed but the neighbourhood wasn’t particularly nice. Shower curtain in the bathroom, while clean this is a pet hate for leaking water to the floor and general hygiene and aesthetics.

The staff was great, the room was cozy, but not soundproof as mentioned in the description. However, there was no problem with the noise. Moreover, the room was cleaned every day and the hotel has a very good location, close to restaurants, metro station and trams. You can get anywhere from there.

The breakfast could use some improvements. There were not many options to choose from and is way too expensive for what you get. There are better places around the hotel where you can have a great breakfast for less money. Also, I cannot speak for other rooms, but the shower in our room was poorly designed. There was no way to avoid getting the water out of the shower, but on the bright side, the cleaning lady was coming everyday :)

Location. Handy for the metro. Clean. We got a free room upgrade.

Pillows were hard and flat. We believed the items in the fridge in our junior suite were complimentary. There was no price list in the room. We were charged for the items on check out.

The location was great. Metro into the centre of Milan. Turn left from the hotel and walk to the bottom of the rd Once you get used to the transport system its a great location. €12 for a 3 day pass. Worth buying to just go and explore Milan. Get the Train to como from Central station. €10 return trip. Hotel room was a little smaller than expected but was a good room. Could do with a coffee or kettle in the room for the price. TV could do with more English channels. Although wasn't a problem as we didn't watch a lot of TV. Was just nice to have on when we had our morning coffee. Bar in the hotel wasn't expensive . With a good range of drinks. We didn't have food there but what people was ordering it looked good. Staff at the hotel are very friendly and helpful. English was good. If you need any help with anything just ask. They are very knowledgeable. Our flight was early we were asked if we needed a wake up call and a taxi ordering. Taxi is a set price €104 euro. (They like cash). There are plenty of coffee shops where you can pick up a pastry and a coffee if you don't have breakfast at the hotel. We chose to do this as we didn't want a bug breakfast. There's a Chinese coffee bar down the Rd where you can get a snack/ coffe or an alcohol beverage that was very reasonable. We used to get 2 coffees and 2 pastys for around €5.

Nothing not to like about the hotel. Only thing It could do with coffee machine or kettle.

I was attending an event that was near to the hotel so this was a convenient place to stay. This is subjective, but the bed and pillows were just fine, no complaints at all. Shower pressure was good, hot water plentiful, size of shower stall was comfortable. Room was quiet and it faced the street. I asked for a kettle as there are no coffee / tea facilities in the room and I was kindly given one. I liked that I could order food in the bar downstairs vs. going outside in the pouring rain and the service was great. A 5 minute walk takes you to an Aldi grocery store- great to pick up snacks.

I didn't have any issues with anything.

The hotel is located very good, although the neighbourhood is very multicultural, the area is very well connected. Direct metro to Centrale train station, direct trams to city center. Even if you don't buy breakfast with the room you can still get a bite at any time in the restaurant which is great considering in the area the restaurants are closed between 3pm - 7 pm. There are many restaurants in the area if you can walk around and mostly local (not very touristic). It is clean. Has elevator and a small minibar in the room.

Very small space to store clothes. Very hard and slim pillows. Ok for 1 person, but for 2 up gets complicated.

Quick check in

Blanket didn' t noot look clean enough

The staff were very nice and helpful. We had a problem with our return flight and needed to leave in the middle of the night. We asked beforehand if they could maybe help us with a cancellation of the last night. Although we received a reply that it wasn’t possible because it was after the free cancellation period, when we arrived at the hotel they did try to help us at the reception, and even upgraded us to a junior suite. At our room we had another problem with a not working lightbulb in the shower, they sent someone straight away but after he couldn’t fix it they immediately changed our room, to also a junior suite. Apart from that the hotel was clean and quite nice.

The neighborhood didn’t feel very safe to us, and the sound isolation isn’t the best as we could hear other rooms and the hallway.

Beautiful property. The restaurant available in hotel was delicious and well priced and the service staff was very kind.

Only bad thing about this property is we specifically chose this place for the breakfast option and that we could pay for it ahead of time. We went to enjoy our breakfast only to find out apparently it was not already paid for even tho that was my reason for this specific booking so I know I did. While being there we also witnessed two to three other family/guests having the same issue. When I tried to ask about it we got nothing but a rude response from the staff in the breakfast area.