Location to railway station was good, easily walkable. Plenty of time for breakfast, with an excellent selection. Our room, although on the fourth floor was easily accessible by lift and of a generous size with a balcony. The size of the room was possibly due to the fact we stayed for a week! The cleaning regime was excellent, very helpful staff.

The large double bed, although comfortable, was very firm. Would have liked a smaller menu in the evenings, the Ala Carte was large and expensive but of course you can eat out, depends on your requirements.

I have stayed 7 days in this stunning hotel and it was excellent from check-in till check-out. The staff was very friendly and always greeting me with a smile, even I noticed they were doing long shifts. Thank you for making our stay memorable! The hotel has an amazing and quiet location, the train station is in 3 mins walking distance. Our room was spacious and well equipped. The bed and pillows were really comfortable. The AC was well maintained. The WiFi was fast and constant. Breakfast was plentiful and I especially liked the wide range of fruits and pastries. We had nice breakfasts every morning on the terrace. We definitely would stay here again.

Amazing reception area with glorious floral display, elegant dining and breakfast room, generous and varied buffet breakfast. The bedrooms were stylish with superb views towards Montecatini Alto, great to wake up to! The location of the hotel meant that we were close to all the amenities of the centre - 10 minute stroll to the station. We were a small group of seven and couldn't have been looked after with more care and attention. I have to say something about the really lovely staff - they were charming, welcoming and made our stay!

Nothing ! It was a perfect stay

This hotel is exceptional! The staff are so friendly and welcoming, the care and attention is all around you. The room was spacious and spotlessly clean. The breakfast superb. Dinner in both the main dining room and La Pecora Nera were perfection on a plate. Location is again perfect. A short walk to the station and main shopping area. The tourist information centre is close by too. The funiculare for Montecatini Alto is either a short walk of 10 Euro taxi ride from town.

Nothing of importance.

It is a classy hotel, whose architecture and personality I immediately liked. I liked the high ceilings, the terraces that "flowed" beautifully from the inside, the plants that marked the terrace where you could enjoy a tea or a coffee. The rooms were spacious, with high ceilings and beautiful windows. Very generous breakfast with quality products. We also appreciated the kindness of the staff who gave us valuable pointers and advice. I would love to come back here.

The bathroom door creaked

Breakfast was really nice, the location of the hotel was close to the train station and all local shops. Our room was nice, wish we had booked a bigger room to take advantage of the kettle in the room. Loved the court yard outside.

Not having a kettle in our room but we now know for future to book a bigger room to get this, but you can have a kettle in your room for a small fee but felt we didn’t need to as we had paid for breakfast and enjoyed a coffee in the court yard afterwards

Location was exceptional. However when I tried to walk from the train station to the Hotel, I found out there are 2 train stations in this city. The one I disembarked at was much more than 5 minutes walk to the hotel. Hotel lobby, reception and breakfast areas were very appealing. Well kept hotel.

Old style key entry to room was cumbersome. Was difficult for me to get door unlocked (senior with arthritis).

Location is great, right in the heart of the city. Staff is really welcoming and friendly. Breakfast is good, variety could be better for a 4 star hotel.

The lack of irons in a 4 star hotel is really irritating. It may be something to do with the legislation, but this must change. The hotel industry must lobby in parliament against whatever legislation this is about - most countries offer ironing in 4-star hotels.

A very large room with a nice bathroom and shower. The cheapest room we have booked and easily the biggest. A very nice hotel with a very good breakfast and great staff. If we come back we would definitely stay here again. Such good value for money

In bed I could faintly hear voices. I think they were from people socialising downstairs. This is not a complaint though because it was 10pm on Friday night and i should have been down there with them instead of being in bed

The staff at the reception were very kind. The bed was comfortable, and large bathroom. The breakfast variety and quality was really good. The rooms were very big.

The furniture, the carpet, were old and stained. It was chill in the room (December). There was an air conditioner that was used for heating but it took a while to heat the room.