The staff were exceptional! The facilities were very clean. Breakfast was very good. If you are traveling by train, this property is less than a 5-minute walk from Centrale. Hotel set us up with a great small tour to the Amalfi Coast! The room was small but acceptable. I would choose a larger room next time.

The bed was terrible! I admit that we are very spoiled, but these need a serious upgrade. The neighborhood is less than desirable, but the hotel is an island refuge. Limited good restaurants walkable from the hotel, not bad just OK. Due to traffic, minimum taxi fare is 20 Euro anywhere.

We loved our room and received free upgrade. Room had huge tv with hotel Netflix logged in. Bathroom and shower were gorgeous. Room had fridge. Staff with extremely friendly during check in and organised taxi service for us to airport.

Name of hotel could have been clearer. We booked under Bella Napoli suites however hotel is under different name so was confusing to find. Through no fault of the hotel we felt anxious and unsafe (despite no one approaching us) as the streets outside hotel are heavily lined with street sellers and stalls. Therefore we feel it’s not suitable for families. We were very comfortable inside hotel and in hotel room which suited us as we were only staying one night before our flight.

It’s a hidden gem at the heart of the centre of Naples. From our late checkin, I found this hotel has very friendly staff, all box ticked for logistical convenience including secured baggage storage (free), excellent breakfast, very comfortable bed and pillows and so on! The surrounding might be a bit of a put off but I would personally ignore that and point on the fact that the location is actually very convenient with loads of local transport links, shops and quality restaurants/eat outs. Could not ignore the lovely bottle of wine as a gesture of goodwill from the hotel when we checked out. Overall we loved our stay 👍

Nothing as such.

We booked this hotel for the close proximity to the train station, which was ideal for our plans. Hotel is newly refurbished - really nice and fresh. Staff were friendly and accommodating. It was spotless - linens & towels changed everyday of our stay. Great selection for breakfast - loved the cooked to order omelettes.

On arrival, the stalls were a little off-putting - however, no-one hassled us or approached us in any way.

The staff could not have been more helpful! We were also presented with a lovely bottle of red wine upon checkout. The room was spotless with a lovely bathroom with a double shower. Lots of extras in the room - nibbles, tea/coffee making facilities, slippers, toiletries.

The only thing was the location - quite busy & noisy near the central train station. However Google maps brought us to a big wooden door that wasn't open when around the corner there is an normal reception door so watch out for that.

Staff was very friendly and accommodating. The breakfast was exceptional, outstanding, varied, just wonderful! They even offered specialty coffees. The room that I had was a suite- - two completely private bedrooms and bathrooms with a common living, dining, kitchen. It was wonderful the amenities in the bathroom even included slippers. There was a delightful gift as I checked out. The unit was very quiet and comfortable.

Great location for ease of access from the Airport, the Altibus stops a 2 min walk from the hotel. We arrived on a late flight, reception was 24 hours and very helpful. Very good breakfast in the morning. Only a couple of minutes walk from the railway station for our onward travel.the next day. All in all value for money and prefect for onward travel.

Nothing, the access is on the side street off of the main square, but we worked that out fairly quickly.

The breakfast was excellent, plentiful and varied. The accommodation is perfectly clean. The staff was very kind, polite and helpful. Everything was fine in the hotel.

The area around the hotel is terribly dirty, full of homeless people. Of course, the hotel cannot do anything about this. By the way, this is true for all of Naples.

Staff very helpful and kinds, clean.

The location is great, as everything is close, but it is not comfortable as a family. Also to reach the room, you must pass through many corridors, then open and close lock doors and use the room key. If the room key is with the other partner, this is a problem, because each room has only one key.

Location is very central, right next to the main train station. Not the best part of Napoli, but safe, convenient and close to the old city. The hotel itself is in an apartment building so does not feel like a hotel, but still very comfortable to get in and out. The breakfast was a nice positive surprise - excellent with many choices

Front desk was not open 24 hours a day. It would make us feel better if we knew there will always be somebody to answer our question. We did not run into any issues so eventually it was not really a problem.