Good location. Large rooms. Good breakfast. Nice lobby and breakfast/bar area.

Very very poor soundproofing for rooms facing the main road. We could hear every little noise. It did not even feel as if there was glass present. We had to change rooms. If you want a quiet room, make sure you face the inner courtyard. The staff did change our room without issue but never followed up to see how we liked the new room. Staff was friendly but detached with no personalized service. I would rate this hotel 4 stars. Not a true 5 star hotel.

Elegant hotel, nicely appointed.

The air conditioner was not working properly. Also, I ordered room service from the late night menu at 11pm. I ordered a tuna sandwich. Then the assistant to the chef called the room and said I could not order that. I told him that I ordered it specifically from the late night menu. The assistant confirmed that my order was correct. Then I waited for an hour. When the order finally arrived it was half a sandwich with no chips on the side. I paid a ridiculous sum for half a sandwich that took an hour to make.

lovely room beautifully clean Dario at the front desk was extremely professional nice breakfast

Ground floor bar staff on the sunday were inept Prior to arriving I telephoned and spoke to a Bruno Cala at the front desk and reserved a table for 6 for dinner for Saturday the 8th july at 8pm This was confirmed by email. During the conversation he informed me that he would make sure that we had a good table on the terrace! On arrival the lady in charge of the restaurant was unaware of our reservation and tried to move us to the ground floor restaurant. It was all finally resolved ,but spoiled our evening. On monday we we booked a taxi to restaurant I Pupi 30minutes outside Palermo. I requested that the desk staff gave the address to the taxi driver ,I was assured that this was done . Our taxi driver was un aware where we wanted to go????

Loved the location. Rooms very new and nice. Close enough to walk to Teatro Massimo where we had tickets for a concert. Took taxis to different areas for my husband elderly and can't walk far. Went to lunch at a Rocco Forte hotel further away overlooking the ocean, but we still wanted to be more in the center w/ our hotel (not beach/pool trip) near all the old world buildings, museums, cathedral. Found a fab Miles Davis Jazz club not too far away. Ate in our hotel for breakfast 1 day and afternoon / evening snacks/drinks. The hotel also had a new rooftop covered restaurant/bar area which was nice also for early evening drinks/snacks w/city views. We took Ubers also, but hotel can help get taxis or drivers. Enjoyed very much!

I always have issues w/getting travel chargers to charge properly for various different outlets and the lights were too technical, but nice for others I suppose.

Staff kind and attentive, state of the art refurbishment, nice roof garden with restaurant and live music on certains dates, comfortable beds, abundant and varied breakfast in a stunning hall. The location in via Roma is one of the main streets, not too far from the center, but far enough to be quiet and close to a pedestiran area.

Air conditioning did not work properly, changing the temperature on the thermostat does not effect the real temperature in the room: either you can put it off - not easy to see how - or on but without regulation.

We were upgraded to a suite - possibly because a Honda conference had taken over the hotel. The conference didn't cause us any problems and it was great to have so much space. The suite was very comfortable and the shower superb. The TV had only Italian channels, You Tube and BBC world news - these days you often get at least Netflix....The suite was very impersonal, not a single picture on the wall, no plants, no cushions, it didn't matter but it would have made the space a bit more homely. The fantastic thing about the hotel is its public rooms. The dining room was absolutely beautiful and the breakfast was excellent. The dining-room staff were very efficient. The location is good and very quiet at night. It's 20-minute stroll to the Quatro Canti . We would happily stay here again.

Great staff who helped with luggage. Always smiling and generally happy to help at all times. Breakfast was amazing but did get busy on the second day and we had to line up and wait to be seated.

Everything was wonderful and we would definitely stay again. Didn’t like the disabled room that we didn’t book - shower screen was strange to operate and toilet was so high i was on tiptoes to use and I’m nearly 6ft. Would have liked a late checkout as our flight was early evening but they were fully booked.

Best breakfast anywhere! Also, great specialty drinks at the downstairs Mixology Bar. Gorgeous property, especially the artwork and sculptures! Concierge was very helpful.

While the bedroom in our suite was advertised as a "separate room", it was separate, but had no door, so there was no privacy. AC was just passable and not what one would expect at a 5 star hotel (However, to the hotel's credit they graciously discounted the room)

We stayed here 4 years ago and really liked the ambience and the attitudes of the staff then. That is still the same a really pleasant welcome and nice vibe around the hotel and it has been completely refurbished during COVID. It is an upmarket hotel but that doesn’t guarantee they always get it right but at this hotel they do it is a great experience and a very pleasant and smiley place to be when you enter or exit the hotel. When we checked in (early as I had emailed them) our room was ready and the reception desk were very polite and attentive. It has clean, modern rooms and very comfortable beds with a great layout in the bathroom.

Nothing really.

This Hotel was fantastic. They accommodated an early check after a long overnight flight and gave us complimentary breakfast on arrival. Very helpful front desk. Breakfast was great. Room and bathroom was larger than expected. We really enjoyed our stay at Grand Hotel Et Des Palmes. Busy outside but very relaxed and calm when stepping into hotel.

Drinks in the bar were a little expensive.