The keyword for this resort is "spacious". Living in Italy, where all the spaces are narrow and tight, it is such a joy for me to come here and just be able to experience having space. Nice pools, lots of activities for the kids, with an entertainment staff that works their butts off all day and night, and work hard to include kids and make sure that families know about what they have on offer. Our family room was airy and huge, with a lovely balcony. The dining room is also expansive and they offer a fine range of great quality food for breakfast and other meals. And if you want to leave the resort for a while, well, you're on Lake Garda, so there is no shortage of lovely and fun places to go, great restaurants, etc. The check-in staff is also extremely friendly and helpful, I booked our room for the wrong number of guests, and Tommaso did not give me a hard time or show resentment that I had made more work for him, he just politely and in a friendly manner rebooked me for the correct room. We came here once at the beginning of June and again at the end of September, and this is going to be our regular summer vacation spot from now on.

The evening entertainment was good-hearted, but not professional. There is some real talent there, but for the most part was on the level of a high school production. I'm amazed that the kid's entertainment staff works from 10 AM to 9 PM with kids, then they get up and do a stage show in the evenings. Is that even legal? The staff in the dining room is also clearly overworked, I felt bad for them. They always stayed polite and helpful, but they need to hire more people. It would be nice to have a vending machine somewhere with chocolates, chips and other snacks available.

The room was spacious and well stocked with amenities. Breakfast buffet was rich but not of the best quality , something that you probably expect when booking in such a big resort. Parking was free and in the room there was a free bottle of water and some cookies as welcome gifts. The guy that checked us in was very kind and helpful

We didn’t like the fact that the reception for the check in was not in the main building, we had to walk and carry our staff until there and it was raining. There was no shuttle to take us back so we had to walk this distance twice. Just move the front desk in the main building or at least mention it in Booking.com that the check in desk is located at a 7-8 minutes walking distance. Wifi was bad, you have to register online to connect but we never connected. Breakfast was not so great.

Beautiful hotel. Lovely heated indoor pool with spa and gym. Park outside with a few different pools. Water is freezing though so best to use in summer. Staff were welcoming and friendly.

No shop / supermarket on site. No where to get snacks. Most restaurants on site don’t open until 6pm with one pasta place open all day (but was shut the day we got there) so found it difficult catering for my 2 year old who eats before 6pm. Take plenty of snacks yourself.

Good location, easy access from the highway, several onsite restaurants with different menus and a free shuttle to Peschiera town. Good price/quality ratio, not hiking prices up during a major event in Verona.

Bed preferences not respected (double bed instead of twin) even if confirmed beforehand, no housekeeping staff available at 5pm to rearrange them. Very little variation of breakfast over the duration of my stay.

It was a quiet place to stay while waiting for my return flight to London. Very good buffet meals. Not too far from Verona airport. There was no feeling that it was not a 'rip off'

The artists impression of the site lay out would have been better with a real map. On the first day while wandering around a bit lost I kept meeting others who were totally lost.

The hotel is amazing, 24/7 staff to help you and get info, for a family it’s a perfect place so much to do from pools to mini golf to a lot of activities also for kids, we were a couple and we had so much fun we will definitely come again, thank you so much for an amazing 3 nights in your hotel.

Parking Room was large Lots of facilities Great breakfast Quiet location

Reception check in not close to accommodation Parking was far from accommodation so had to carry all luggage from car park Strangely empty, desolate feeling about the place Staff weren’t super friendly (except at check in) Only 1 very uncomfortable pillow each

Very comfortable

Reception away from the main building we got soaked walking up at 11 at night you should be able to book in at the main building

I liked the staff very helpful. pool area was very good breakfast not the best cold eggs bacon horrible and sausages in water not a done thing with the British.

The bathroom needed an update toilet seat needed fixing!!

Very welcoming and well informed receptionist, green vast grounds.

Restaurant hours are very limited and no one delivers food to the hotel. We didn't wish to drive one evening and skept the dinner. Laundry service is almost non existent, you need to schedule in advance, not too early in the morning and not in the evening, than you need to drive to the location. There is only one washer that is very small and drier that barely works. Better to use laundry service in the town.