The location, the friendly staff including thorough housekeeping and the facilities. Silent with great blackout curtains, you could easily sleep in! The cafe next door was extremely well priced (£7,50 for 2 coffees and 3 pastries) and the pasta place next to that was excellent too! The Piazza across the street is an excellent place to sit and eat. Metro entrance for the train is 15 metres from the front door.

The aircon in our room was loud, but it still worked well and the building is well insulted so it wasn’t necessary to keep on for long

No breakfast (though there was a nice cafe right beside the entrance of the Relais and there was a good coffee machine and kettle for tea. Very comfortable bed, very nice bed linen, great bathroom with many quality toiletries, everything was spotless.

Couldn't get the hang of the TV set. Not a fan of the virtual registration process. I kept getting messages even after completing the registration process. No key or card. The building door and the hotel door opened by tapping a code. You need to have a smart phone and internet connection. It worked for us but be aware.

The room was very clean and comfortable. Our room was very quiet although it faced the back of the building so a room on the other side might have heard more street noise. Very nice location next to a subway station but we usually didn't need it because it was a nice 30 min walk to many of the sights downtown.

Just to be aware of access to the building after hours involves using your phone to unlock the door. This is very simple, just a matter of going to a website and clicking the open button, but it requires data access. The hotel staff were always there when we needed them but it isn't a traditional hotel in the sense that the front desk staff are not there over night. They were there about 12 hrs a day. The rooms are cleaned daily though and I would say the service was great.

Our stay at Relais Piazza Del Popolo was the highlight of our vacation at Rome! Staying at Relais Piazza Del Popolo makes you feel that you took a private apartment but still having access to daily room service. We did our check-in online few days prior to our stay at the hotel. After you finish your check-in, they will provide you with the virtual key that you will need to access the hotel. I was a bit hesitant about it at first but it was pretty easy and clear. The staff are very friendly and welcoming. Once you arrive, they give you an overview of the city, and advice on where to go and how to go to the best spots in the city. They are very cooperative and helpful and will answer all your questions with patience and kindness. The location is the greatest thing about this hotel. It is 10 mins away from the Spanish Steps. 1 minutes away from the metro station and close to almost all touristic attractions in the city. The room was very comfortable. It was cleaned daily. We were offered cold water and a piece of candy at the end of each day to wish us good night. I will definitely come back to this hotel if I come back to Rome.

Staff were brilliant. Very helpful and friendly. Location was great. We only used public transport once to get from the airport. Entrance to building was to close to metro exit. Location is within walking distance of Vatican city, Colleseum and most of the major tourist spots. Very nice building, really well kept and cleaned daily. Really good value for money. Genuinely would stay here again if staying in Rome.

Really nice place. Small room for improvement is that the accomodation is located in quite a big building so more specific directions to the entrance would have been good. Although the entrance is right beside metro exit which was convenient.

the property was spacious and stylish. it was comfortable with easy access to all Rome has to offer, conveniently located right next to Piazza del Popolo. the staff made it extremely easy for check in and looked after us well with daily amenities and service. I would definitely stay again! the elevator was an extremely appreciated necessity if you have several pieces of luggage!

perhaps more comfortable pillows for our next stay

Our reservation with another accommodation fell through at the last minute so this reservation was last minute and we did not know what to expect. We were very pleased with this hotel. The room was great; the bed was great; and the location was walking distance to all of the attractions.

The elevator is old and one night it did not work - probably because someone had not closed the door. We are elderly and were concerned about managing several flights of stairs. After contacting Booking the problem was resolved. The other concern was that when we first entered the building it was not clear how to find the room. Our reservation was for room 34 but we did not know it was on the third floor. Signage would have helped.

Everything..Location was Perfect..Step outside and you see the Gates of Rome! We walked in one direction to the Pantheon and Colosseum and in the other direction to The Vatican and Castel Sant’Angelo. The Metro is at the doorstep to take us to Roma Termini for our train to Florence.

Having to leave.

We stayed at this place during our last leg of Italy trip in Rome for five nights. The location is superb. Many attractions are walking distance from this hotel. Staff (Francesco & Franc) are amazing people. They went above and beyond to make our stay comfortable. Breakfast arrangement downstairs at a café is reasonable. They arranged taxis for our departures to airport. So there was no stress for us to find taxi. Francesco provided us tea kettle as well for our morning tea in our room. Staff is very helpful and amazing. Highly recommended.

This is not a big hotel. I think they call it Luxury suits. Since it is a small place, there is no 24/7 reception available. If you are checking in after 7 PM, there is a charge of 30 euros. So try to plan your check-in before 7 PM to avoid late check-in fee. Other than that we loved this place.

Location was amazing. 10 steps away from a metro stop. Great option for coffee just across the street and some further options 5-10 minutes walking away. There was an elevator so we didn’t have to lug our luggage up 3 flights of stairs. Place was quaint and tucked away enough that there wasn’t any outside noise. Bed was comfy. Jacuzzi tub was a wonderful addition. AC in the room. Clean.

The pillows weren’t the best. Also, we’re late sleepers and the noise in the hotel itself woke me up a few times. It was a little echo-y in the hotel. This is being very picky though. Overall I thought it was a great place to stay.