1) Fantastic location in Plateau. 2) Free airport shuttle 3) Free late check-out (5pm) 4) Happening outdoor bar which was a fun place to watch AFCON 5) Fantastic view from 10th floor viewing gallery of the city, stadium and bridge

1) Bad view: my room did not face the stadium and bridge and instead looked into a car park 2) The windows are not sound proofed so was sometimes noisy 3) Staff: they were hit and miss in terms of desire and ability to be helpful. 4) No concierge desk: I was floored to learn that a 5-Star hotel with mainly foreign guests attending AFCON made zero attempt to help with tourism options.

location

they use exceptionally low exchange rate. what I booked at USD 515, they demanded USD 613 due to low exchange. it’s looting. also on booking.com no mention of breakfast cost, which is around USD 25 with mostly salads and no options

The place is well located, accessibility of all types of transport . The hotel is clean and respect the standard. But most importantly the PEOPLE. Fanta at the reception was really good in assisting. We could sense the professionalism in their way of addressing matters and treating issues. The right commercial behaviour in respect of the customers service relationship. We love it!

Unfortunately the buffet is one way. Now you have 5 stars hotel innovating by including African continental dishes in their menu( both for breakfast and lunch as well). But their buffet lack of variety. But the people are so nice including their chef.

Restaurant staff were very welcoming and offered great service overall. The front of hour staff, one in particular was super helpful - Djedje - probably one of our favourite staff members! Others were okay but Djedje was superb.

There was a very annoying alarm in the local area that seemed to go off at 5AM and 6AM every day I was there. It was awful. I wonder if the hotel has any leverage to get that alarm turned off - wherever it comes from!

The location is really great, a bank and a pharmacy right across the hotel, great restaurants within walking distance. The airport shuttle was really good and had WiFi. Also a great gift shop!

The gym was closed for maintenance which I hadn't expected. Not a huge issue but I would have liked to know before staying.

The hotel facilities were impeccable. The staff was very welcoming and attentive to my needs, which is great. The location was perfect: close to many institutions I had professional business with and close to the Lagune which was great to empty my mind early in the morning.

The breakfast was very good, the staff very nice, the room was confortable and clean. It's a very good hotel, and cheaper than similar ones in the area.

The lights of the stadium were pointed at the hotel at night, which spoiled the view.

very nice location, excellent breakfast with variety of delicious foods and drinks. room service very promotional and quick response. cleanness is the best thing at the property.

Breakfast was ok. Varied foods. not too crowded

Expansive property with so much to do all day that some might feel a little guilty for not spending more time exploring outside a little more.

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