We loved the rooms and beds were extremely comfortable.

It would have been better if we were informed that the only way you get your room cleaned is if you tell the front desk in advance. I was not made aware of that when we were just told to sign for the room. I was not told to read anything.

The hotel is in the perfect location for tourists! It's only a few minutes away from the Kittery Outlets as well as other shopping centers. The restaurant (The Roundabout Diner) was awesome, and a pleasant surprise since we didn't know there would be a restaurant attached to the hotel. My friends and I would definitely stay at this hotel again!

Even though we stayed at the hotel for 3 nights, we didn't receive room service. We had asked them to come by our room to bring extra towels, but they didn't come while we were away. Other than that, our stay was great!

The location is great and convenient for our needs. The staff is great.

I didn’t like that the rooms are cleaned daily but understand. However, I feel that we should have been advised when we checked in so we would know what not to expect. This is my only complaint as I love the location, staff, and facility.

The Best Western Manager provided us with good travel tips. You could tell he was proud of his facility and the City of Portsmouth. Really appreciated the free parking -- a pretty rare thing for New England hotels/motels.

The facility could use some updating/improvements. The wallpaper in our bathroom was peeling and the sink drain was a bit clogged.

Free parking, very handy to the highway. Central location to downtown and the malls, strip malls, restaurants. Always clean and comfortable

Tub area had a bit of damaged ceiling from water leakage from second floor bathroom

The food at the restaurant next door was excellent, but I was thinking that there was a continental breakfast included.

The roundabout leading to the entrance to the parking lot was a little difficult to navigate.

This was very convenient to the expressway. The room was very clean, and so quiet. The bed was exceptionally comfortable. The shower was big! The pool was very nice. the people were very helpful and friendly. the Restaurant next door was convenient and priced reasonably. they held our luggage since we arrive too early.

The leather chairs in the atrium are cracked. It gives an impression the place is not well kept. Yet the rest of the hotel was far superior. Probably should replace those soon.

We needed lodging due to a blizzard and loss of heat and power at home. The line for check in was incredibly long but the lone clerk stayed calm, friendly and helpful. Room was beautiful, food was yummy.

Unpleasant odor in elevator.

Over all a pleasant stay. Although breakfast wasn’t included, the attached diner was very good.

The elevator was really shabby and needs a facelift.

The bed and pillows were super comfortable. Great access to I-95 highway -- ours was just an overnight stop on a driving trip North. Very clean.