Outstanding experience! The staffs were incredibly kind and accommodating, and the facilities were very new and well kept. Despite our late arrival at 8 pm due to a missed train, they went above and beyond by arranging a private pickup for us and keeping our dinner warm in a private room until we arrived. They even noticed that my yukata was too big and kindly assisted me in finding a better fit. The onsen is impeccably clean and stocked with all the necessary accessories. The outdoor onsen is definitely my personal favorite.

Staying here was one of the highlights of our entire trip. The staff were so kind and personable (spoke English well) and really went out of their way to make us feel welcome. They patiently helped us to understand new aspects of Japanese culture. We loved the light Kimono the hotel provided for us to wear around and it was such a unique experience getting to walk around to the different Onsen. The meal service is worth paying for if you really want to experience many different Japanese foods. It is served as small “Tapas” and we got to try sooo many things. It changes every day on what they offer. One of the soups served was one of my favorite meals of the entire trip. Please note: this was our first time in Asia and we learned breakfast is not the same concept as in the U.S. They did provide espresso, but really the breakfast is another full meal that Americans would traditionally eat more for a late lunch or dinner. This was not a problem, but worth noting if you are ignorant like us! Another point worth mentioning, this was probably the cleanest hotel we have ever stayed at. They clearly take so much pride in their business and I could not recommend it enough. Although different from a western style bed of course the Japanese futons in the room were very comfortable. Lastly, the hotel provided a shuttle service to/from the train station and it was very easy to get to the Monkey Park. We stayed in Spring and it was an absolutely incredible experience to see all of the monkeys with their babies.

Really wracking my brain here, but I really can’t think of anything! Would absolutely stay again.

Everything. From pick up at the train station to arrival with our names on the board outside. The room was wonderful and the staff were so helpful. Getting dressed in the traditional clothes with the guidance of the staff made us feel special. The evening meal was a treat and the following mornings breakfast was great.

Nothing

Great property, rooms were big and had all the amenities. Showers were in the onset so you did have to use the public showers next to the onsen. Great way to get everyone in the Onsen. Authentic Japanese food for breakfast and dinner. Loved it!!

The staff was friendly and helpful. The town was what you would want from a hot springs town experience. The shuttle service offered was very nice as they drove us to the snow monkey park the day we arrived and also drove us to the train stain when we checked out.

No complaints

Quaint location on a picturesque street full of people walking in yukatas and going to baths. The food was delicious and the staff were very friendly.

The rooms did not have black out shades so it was a bit bright at night with street lighting coming into the room. while the street was very quiet, it could still keep light sleepers up.

Our host picked us up at the station upon arrival and upon departure, dropped us off at the Monkey Park and delivered our luggage to the station. Nice!

Authentic Japanese experience.