The breakfast and dinner were amazing. sadly I missed one of the dinner due to delay coming back on the day Nagano encountered heavy snowfall. I am also very grateful to the staff for their top notch service. they definitely went the extra mile, and I would love to compliment them and share how they took good care of me during my stay. When I was caught in the train delay due to snowfall, they got worried when I didn’t turn up for dinner. as they couldn’t reach me (my local sim was data only and they didn’t use WhatsApp), they contacted Singapore embassy which got in touch to make sure I was safe. when I finally reached Yudanaka station, a staff was already waiting to send me back to the ryokan in the mini bus. I got back cold and hungry, and the staff contributed rice dumpling snacks and made a simple hot soup for me. Very thankful! the next day, I tried to set off early but snowfall was still very heavy. the plan was to send me to yudanaka, and hopefully I could get a train to shinshu-nakano and then Nagano. But alas, the train was suspended, and while many travelers were waiting aimlessly in the waiting room, the lady staff came back to find me (I was so touched!) and told me she would drive me to shinshu-nakano where trains have a better chance of departing. she also came back to remind the train master to inform me in English when trains are ready. I finally made it out on a limited express train by 11+am. I wouldn’t believe any ryokan would go this far to care for their guests! big thanks to all of them!

none!

The ryokan staff was super hospitable and the service was phenomenal at Suminoyu. The free pickup service at Yudanaka Station offered by the ryokan made travel so much more simpler and hassle-free. On the day of checkout, we were able to hold our luggage with them, utilize the free shuttle offered by the ryokan to the Snow Monkey Park, and come back to pick it up. We had asked them to help us call a taxi to Yudanaka Station but they instead offered to shuttle us there, which was very unexpected but very much appreciated. The food was also excellent, with a well balanced menu in the kaiseki dinner. All of this combined made for a truly unforgettable experience for our family, and I recommend this ryokan to anyone looking to be in the Shibu Onsen area and/or for the Snow Monkey Park.

The heating in the room was a little weak and it felt a little chilly.

Everything about this hotel was incredible! The staff were simply outstanding! They were so kind, knowledgeable, generous of their time and just lovely people. The hotel itself had a great public bath area and was on a beautifully lantern lane. If you notify the staff they will pick you up from the train station and drop you back there also. The hotel also drop you off to the monkey park in the morning if you would like. The dinner and breakfast which were included were 110% outstanding. Exceptional Japanese cuisine! Presented just beautifully! We could not finish all of the food ! Thank you for making our stay just perfect!

Everything

The Dinner and Breakfast was fantastic and dining in our kimono's that they supply each person with was excellent and relaxing; this made us feel like we were at home. The meals were 5 star 5 course with authentic tastes of true Japan! The place went beyond my expectations with the location and the kind staff (Satoru)that helped with any questions of places to see or visit in the area with his guidance we were able to go and see it all. Honestly, I tried all 9 Onsen in town but Suminoyu Ryokan to my surprise with the breathtaking mountain views and cool breeze is my favorite not to mention the views from your room is a bonus not to be missed! I wished I would have booked more nights.

The ryokan staff were delightful and extremely helpful. They provided a shuttle from Yudanaka train station to the hotel which was very convenient (especially as it was snowing heavily!). My room was clean, plenty of space and had a stunning view of a winter wonderland. They provided breakfast and dinner which were delightful experiences and delicious. The onsen at Suminoyu was wonderful. We also had access to 9 of the onsens in the village which was a unique experience - highly recommend.

Nothing!

This was my favorite hotel on our trip and one of the best hotel I have been so far. First, the service is incredible. They come and pick you up at the train station so you don't have to worry about walking over there and they drop you back on your last day. They also take care of your luggages. When you arrive all the staff welcome you. They are always smiling and nice. They pay attention to you to offer you the best service. They give you all the recommendation in the village and guide you. They even make your bed when you are having dinner. Second, the facility is super clean. Their Onsen is in/out which is very enjoyable. The dinner is very good, you need to like fish and pork. Plus, the view from the room is gorgeous on the mountain. I will recommend this hotel to everyone who is looking to come in the region. I will be back!!

I have nothing to say, this was just perfect.

Love the close access to the monkey park. Appreciated the shuttle there and liked taking the short walk back to the ryokan afterwards. The outdoor onsens were a bit too hot for this time of year, but very nice walking around the little town and doing the stamps. The owners were very friendly and the onsen in the building was beautiful, especially in the middle of the night while I still had jetlag.

The only down side was the dead gecko on the floor. It creeped me out and looked like it had been there a very long time. Not a big deal!

The location is great, within walkable distance to the 9 public onsens in Shibu Onsen area. The Ryokan itself also have an onsen. Dinner and breakfast was also Japanese style and delicious. The ryokan offers free shuttle bus to the snow monkey park and drop off of your luggages to the station after you check out.

The futon mattress was too thin, making the sleep not very comfortable. Also there was one window in our room that did not have light-blocking blinds so that our room was quite bright to sleep.

We booked this place primarily for its proximity to the snow monkey park, but were absolutely delighted by the accommodations. They picked us up from the bus station upon arrival, dropped us off at the park, and had our luggage delivered to a cafe across from the train station which made arrival/departure so easy. The staff were exceptional - kind, accommodating, and polite (and spoke excellent English). The meals were yummy and filling. The ryokan is next to a street of onsens which they give you a special key to access, but we felt the onsen in this ryokan was the best (and obviously most convenient) - there is a spacious and clean indoor onsen, as well as a smaller open air onsen (it was magical sitting in it while it snowed). We thoroughly enjoyed our stay here.

Our room was perfectly adequate but it wasn't the "comfiest" - for lounging there were just 3 floor chairs (but they had backrests which was key) and a table (the room was converted into a bedroom while we were at meals). FYI they are not able to accommodate dietary restrictions, but they were able to tell us about the food and let us know what had dairy, meat, etc so we could avoid dishes accordingly. All onsens were separated by gender, which is pretty standard, but I wished there had been an option for a private onsen that could be reserved for mixed genders.

the hotel facilities and meals are great. the station pick up is important. if you arrive before 13:00, remember to access the taxi arrangement center in front of the train station. hotel can not pick you up or answer the phone before 13:00. Remember this is japanese ryokan in countryside, not hotel in city. so do not expect very quick message response or 24hr reception. contact to arrange your arrival a few days before. meals are really tasty and the hot spring is good. hosts can speak fluent English and are very helpful.

it will be better to have curtains shield light. windows are too bright in the night.