Great location, a hop, skip and a jump away from Hamamatsu's train and bus stations. Sizable room with superb views over the city, and a bright bathroom with a powerful shower. Check-in was efficient - and we got into our room despite arriving at the hotel about 45 minutes early - and check-out quick. Didn't eat at any of the hotels restaurants, but there seemed to be a choice of three or four.

The lift advertising a viewpoint on the hotel rooftop seemed only to go as far as the floor below. Perhaps there were stairs to take from the 44th to the 45th floor, but, if so, they weren't signposted. A local couple was as confused as my wife and me.

The room always on the high floor we can enjoy the view of Hamamatsu City whether on the mountain side or the train station side nice and beautiful at night. The staffs at the breakfast room very polite and good services. variety of menu for the buffet breakfast Room size is compact but very comfortable, short walk to Hamamatsu station

Difficult to communicate with some front desk staffs, especially some request such as changing the room to be higher floor or on the other side of the building as sometime we can hear the train running, they will not understand the reason. Flexibility with limited English language communication sometime make me feel upset (not only this hotel).

We spent the night here as the drive from the airport to our first location on this trip was too long after the long flight. We booked it based on where we were at the time, and did not expect much. But both the hotel and the location made for a great start of our wonderful vacation. The room was massive with an amazing view. The staff was wonderful and helpful and there was parking in the parking garage below. We parked the car in a wrong spot and it was lifted up because of this, so we had to call for help. but even the two parking guards were super friendly after they realized we just missed the Japanese signs for 'don't park here'. The breakfast was also nice.

For an international hotel, I think signage in English in the parking garage is required.

we did not include breakfast as lots of eatery nearby. easy connection to the Hamamatsu Station via a covered underpass. no worry of getting wet when raining. few shopping centres within walking distance. fantastic view of the city from my 44th room.

not in the Hotel. but some rough sleepers around the station area which results in urine strench.

great room and facilities, the view is stunning, bathroom was great and bed super conforable Great acess to the train station and so many interesting things to do in the Hotel itself

Staff at the recption were unusually cold and dismissive when we arrived, it was really unusual for Japanese standards. They were all negative and not really communicative. Situation changed in the afternoon when a very professional lady checked us in

Good breakfast and the room was clean

When we arrived by car, there was no staff at the entrance to give assistance or give instructions as to the car park. It turned out the car park was huge but many of the lots were reserved and we had to park quite a distance away, rather inconvenient. Bathrobes were not provided.

The room was very clean, and the staff was super helpful and kind. Very good breakfast. Large comfortable room, great view on the city, amazing location just in the center of everything, one minute away from the train station.

We first went to Okura Act City in 1995, so returning was going to be interesting... But the hotel is excellent, with large rooms, great bathrooms and a good location. We stayed here as we were catching up with friends that live locally. This is a top rate western style hotel.

We could not be more satisfied with this property. The breakfast was the best experience we had in our two weeks touring Japan. The wide selection of options was amazing. We drove in to Hamamatsu and took the train back to Tokyo and the convenience to the train station was exceptional. We would absolutely stay at this property when returning to this area.

They have very good room and also all needed facilities are also in the building. Many Restaurants, Pool, Sauna, Gym also. While you are in the bath at Sauna, you can enjoy the Hamamatsu view also. It was wonderful