The dinner was amazing, the staff extremely nice. Our room had a beautiful view on the mountains. The onsen was super nice, with an inside and an outside bath. We had booked a big room and were not disappointed! It is in the main area but super quiet. Would highly recommend.

Excellent choice. The location is great; it can be reached by foot in around 10-15mins walking from the ferry port or you can call them before boarding the ferry and they can pick you (also they can take you to the port after check out). The room was charming and very quiet, with a nice view to the mountain. If you're visiting Hiroshima, staying in Miyajima is the best option. You can walk around the town and enjoy the different feelings when the streets are empty at noon. The manager Taka is absolutely kind and an awesome host. When we return to Miyajima we will stay there again.

Our family - including two teenage boys - stayed in a very large suite with both traditional and Japanese sleeping areas (both very comfortable) with a beautiful view. It had plenty of space including two sitting areas that served four people well. Our standout experience at this property was the kaiseki dinner that was included in our stay (don't forget to choose this option when booking). The dinner and service provided by the very warm, attentive staff was beyond exceptional. I was not expecting such an extensive and unique culinary experience (as well as the kind servers who we engaged to explain how to properly eat it!) My family truly felt like royalty and we were honored to spend time at this property.

This was our first Ryokan experience and it was wonderful! We arrived a little before check-in and they offered us a cold drink as we were so sweaty from our walk in the heat. We could have taken the shuttle, but it didn't look far on the map. I highly recommend the shuttle (we took it when we left). The hotel decor is nice if a little dated, but I quite like the minimalist mid-century modern look so that was actually a plus for me. I had booked a traditional Japanese room which was lovely but quite uncomfortable for sleeping. Also, the room was not quite cool enough for us. So the next night, we requested a western room and it was magnificent! Huge with two beds, much cooler temp, beautiful view, luxury bathroom, and just a pleasure to stay in. They also provide you with Yukata (traditional robes) to wear around the hotel and I really enjoyed that. We used the public onsen and it was very relaxing with clean facilities. Dinner and breakfast was included. The traditional Japanese dinner on the first night was well done with an attentive server, but we eat a mostly vegetarian diet and found all of the seafood a bit much. So the next night, we opted to just go out and get our own dinner. (One thing to note is that the island pretty much closes after 5 when all the tourists leave so it's not great for dining options.) We chose the continental style breakfast for the two mornings we were there and it was very nice. The staff are very helpful and friendly. We don't speak Japanese, but they managed to help us with one staff member who does speak English and we used our phones to translate at other times.

Would have preferred something closer to the ferry terminal but the shuttle bus is complimentary, you just have to book it. We didn't like the traditional Japanese food, but that's just our preference and it was actually very gourmet and would have been thrilling for someone who likes that sort of thing. I'm glad we tried it though!

Our stand-out favorite place during our trip to Japan. This hotel was the experience we wanted while staying on the very special island of Miyajima. I understand the Miyajima Grand is the oldest hotel/ryokans on the island. We opted for the more traditional style room with tatami floors. The room was an immersion into culture and beauty, with sitting room, makeup area, and the main are that served a place to enjoy tea, or the bedroom when the rolled out your bed during dinner. The staff here was beyond friendly and helpful. It is our goal in most places to not be "those rude westerners," so we asked about certain customs and manners, and the kindly helped. You are provided a very nice Yukata to wear about the hotel and dinner. At night, most of the tourists were gone, and we took a full moon walk to the shrine two minutes away and got some amazing pictures. It is like being in another time, with people strolling about in their yukatas, and looking out at the sea overshadowed by the mountain in silence. The kaiseki dinner was incredibly good, as was the breakfast, do not miss your opportunity to experience it. Their onsen was one of the nicest ones we visited in Japan. Excellent facilities with three tubs starting from inside to two outside in their beautiful garden. The hotel emphasizes a respect for nature and their environment, and we did not want to leave.

I did not like having to leave. If you are a person who requires a softer bed, then western style rooms are available. Also, I'm a 6'6" giant with sixe 16 shoes.. Normally, yukata goes to your ankles and closes up nicely. I had to wear clothing underneath, and my ridiculously large feet did not fit into the slippers provided. This is not their fault, but should be considered if you are extra large like me.

We had booked a small sized room for 2 but received a free upgrade from Mr Taka to a wonderful room with Japanese dining area for our 3 night stay. All staff extremely friendly. Recommend !

Everything exceeded the expectations.

Both my 9-year-old daughter and I were shocked by how lavish the Japanese Kaiseki dinner could be that provided by the hotel, and even the breakfast was like a banquet too. We enjoyed each dish, even the rice was not ordinary. And the waitresses are kind and friendly. The best experience for our 2024 Japan trip. The resort is located right behind the temple, convenient for sightseeing, and the outdoor and indoor hot springs are also nice, we will go back again one day.

One of the junior staff made the mistake when I checked in, said the fare I paid didn't include my daughter's meal, but soon other senior staff corrected the mistake, overall we had perfect stay in this resort.

The location is fantastic, very close to the Itsukushima Shrine and the Tori gate. All the other main activities and points of interest can also be reached in a matter of minutes. Service was great, as the staff is very kind, welcoming and the free shuttle service from the ferry port to the hotel was very much appreciated. The room was very comfortable and the wifi is good. Also the onsen is a nice addition.

The food presentation was fantastic, the taste however was good but not great.

The hotel was well placed close to everything from famous sights and local cafes/ restaurants. The ambience was so relaxing and peaceful. The staff were absolutely amazing. Attentive and ever so helpful. Would recommend to have your room facing the garden to be able to listen to the trickling water from the pond below. My teenage kids enjoyed it as much as my husband and I. The dinners and breakfasts were not only well presented, it was as delicious as it looked.

Absolutely nothing.

Upon arrival we were upgraded to a larger room with a fabulous view. We didn't eat at the hotel.