Conveniently close to Yokohama station, you literally can just walk through the station to the hotel elevators. Rooms were clean and love that they did a "green pass" type of thing where they gave you a 500 yen certificate per day that you didn't need maid service. Several restaurant choices inside the hotel and in the surrounding area so we never went hungry.

Everything was pretty great and there isn't that much to dislike because it was convenient with some very friendly and helpful staff members. The station could get a little confusing if you don't know what direction (exit) the hotel is in it can definitely turn you around a bit.

We were traveling to the Hokuriku area for about ten days and stopped in Yokohama before proceeding on to Asakusa for our the next leg of our 3-week itinerary. I arranged to stay at this hotel to rest in western comfort. Large rooms and western hospitality. Plus, all of our large suitcases were shipped from our Tokyo Station hotel in the beginning of our trip, to this hotel so that we could change out the clothes and souvenirs from our Hokuriku region itinerary with clothes appropriate for the next part of our itinerary. This hotel is conveniently located with a major train hub in Yokohama. We met up with friends who live near Yokohama and had the most amazing 6-course Chinese lunch in our own private room at this hotel. Exceptionally prepared Chinese courses that I have not tasted before. I would say it’s almost like the kaiseki of Chinese art of cooking. The hotel staff is well trained and courteous. They helped us ship our pieces of luggage to the last hotel stay of our itinerary before we moved on to the next part of our itinerary.

I would have liked to see a visible concierge in the lobby area. The front desk staff seemed to be busy most of the time. The Yokohama area has changed considerably since I was there last and I found it difficult to get my bearings around the hotel location. Perhaps an interactive map would have helped either in the lobby or in the rooms.

Room was great and big for Japan! Location is superb next to Yokohama Station, so you can access Tokyo very easily, cheaply and quickly (better than paying +50% more to stay in Tokyo!) Yokohama is a great city and a great place to hang out and eat. Breakfast was on the 2nd Floor Compass Restaurant with a very large self-service buffet and omelette station with chef and freshly squeezed orange machine.

We had drinks in the 'Bay West' bar, We were not made very welcome at the entrance with a waiter trying to put us off saying it was very smoky inside (FYI - There were two ladies in our party) perhaps he thought he was doing us a favour, but it came across as old school Japanese sexism. Needless to say it was expensive but drinks were good!

This is my second time staying at the Sheraton and it was fantastic. I love the breakfast and the pool is quite nice too. It is very conveniently located to fantastic shopping and the train station. Everything you need is in walking distance. Room is lovely and beds are very comfortable.

The location is excellent, and the breakfast is delicious. The room is incredibly spacious, and the shampoo has a pleasant fragrance.

The staff is quite helpful and friendly, though there is room for improvement in their English proficiency.

Befitting a five star hotel the room was bigger than other hotels and the breakfast was superb. The staff were very helpful. As the in-room television was not a smart TV, the staff provided a cable linking the television to the phone. A concierge staff also helped us contact a clinic and arranged a cab to bring us there.

I feel that the in-room televisions should be upgraded.

The first night room was dusty, it seems nobody had been staying that room for long time. Next day I changed a better room. The breakfast is very good.

Not all the stuffs were friendly and helpful.

Terrific position, directly above the station with everything that has to offer; great sized room for a longer stay, very comfy bed, table and chairs, view towards the bay and bridge.

I would have appreciated some black tea bags-there were herbal teas, and lots of coffee.

Staff were all very friendly and helpful. Room is bigger compared to the usual size in Japan. Hotel is linked to the malls via basement link way. Yokohama Station is just opposite the hotel. A must stay if you are in Yokohama.

NIL..

Very convenient to JR station , shops and eating. Very comfortable quiet room. Good buffet breakfast with plenty of choice. Staff all very helpful and friendly.

Overhead bridge to station had lots of steps so difficult to negotiate with bags. Lift for overpass was working but very dirty.