We lucked in with our reservation in this hotel. It is hard to tell sometimes, when you book a property what you are going to end up with. This was a very pleasant surprise. The hotel is top class, with a rather upmarket feel to it. Superb views of Kumamoto castle from our room window. It is 10-20 minutes from the railway station by taxi, depending upon the traffic (¥1,300). We booked a twin room, which turned out to be quite spacious for Japan and it had a good quality feel to it. The staff were super courteous and always available should you require anything. Our bags were already in our room when we returned from a sightseeing walk and checked in. We had hired a rental car and parked it at the hotel overnight for a small fee. Food was of a good standard, with a choice of Japanese or western style breakfast. All in all, I was impressed by this hotel.

Nothing

This hotel is directly opposite Kumamoto Castle, so depending on the room you get, you can see the castle from your room. The windows are two small vertical panels, but it is still a nostalgic pleasant hotel to stay in. Breakfast is a set meal, not a buffet. In terms of quality and volume, I'd rate it 5/6 out of 10. Nonetheless, it is still great for a one-night stay. Parked the car at the hotel, which is chargeable by the day, but at a reasonable rate.

As it is an old hotel, they have a severe issue on air conditioning. It is a centralized system and the aircon is not cool at all. They need to revamp the system but it will depend on the owners and management. In other words, if you are traveling in the cool months to Kumamoto, then is it fine by just opening the window ajar (cannot fully open for security reasons) for cool air to come in. If you are traveling in the hot months, then it is not wise to pick this stay until such time they have revamped their cooling system.

We spent two nights in the Delux King Twin room and it was one of our best stays in Japan. The rooms looked like they had recently been refurbished, and so were modern and clean in appearance. The room was large, and the beds were comfortable The location was great, walking distance to the Castle and shops. There were also some great restaurants around. I also loved the complimentary parking on-site.

It's conveniently located very near the scenic spots. The lobby is big and the service of staff is very good, especially Mr Chris Raku, who was most kind to help us settle the problem with the mattress by actually adding a blanket on it himself. Million thanks to him. Other staff are also very friendly and helpful.

The hotel is quite old and so the facilities are a bit outdated. We book a twin room and a triple room. It turned out the triple room got problems with 1. the ventilation, so the room was so stuffy and hot that we couldn't sleep. 2. the mattress of the additional bed was ultra thin and the cushioning was nearly all worn out. Luckily the manager Mr Rr Raku helped us settle it.

The hotel has a great view of the castle but the higher floors are better. It is also in a good spot for shopping and has a tram stop nearby to go to the train station. The rooms are big for Japan and well appointed. The hotel is oldschool in the best sense. The breakfast is a set menu (western or Japanese with regional touches) and they have excellent coffee Staff is very friendly and helpful

The rooms on lower floors don’t have a great view of the castle

Fantastic location and view of the Kumamoto Castle at night with the Castle lit up. as long as you have a Castle view room. Worth it to pay extra for such a room. Room was quite big for a Japanese hotel. I think we got the superior room. Location is close to Castle but still used our car bc we had to leave after visiting Castle. Also, was an uphill climb so walking from Hotel would not be a stroll.

Room was a little dated with old carpet and the bathroom was also not new but serviceable. But we put up with it bc the nighttime view was so awesome.

Our original room on one of the top floors was somewhat rundown and small. However, once we asked for an upgrade, we were given a larger and much nicer room on a lower floor. The breakfast was quite good. Unfortunately, after our first day there, we weren't able to go down to breakfast anymore, and the hotel didn't provide room service. Overall, however, the staff was very friendly, helpful, and professional. The location of the hotel near the Kumamoto Castle and the downtown core is very convenient.

No room service, in spite of having a restaurant on site.

A relatively large business hotel in a great location - only a 10min walk to the Kumamoto Castle entrance (and visible from the top viewing deck of Kumamoto Castle itself), which made it a convenient base for going early in the morning to beat the crowds. It's also a 10min walk from Shimotori Shopping Arcade which has a wide range of conbini, shops and izakaya in the night-time. Highly recommend walking a bit longer to Katsuretsu Tei Shinshigai, which has some of the best tonkatsu I've tasted in Japan. You do indeed get a view of the top of the Castle from the hotel window. The amenities and in-hotel experience was a rung above a standard business hotel. Also recommend changing any money at the hotel - they had a very good exchange rate!

Parking our rental car was an additional 1000yen for a day, though for that service (valet parking), it's worth it

Hotel location is very convenient close to everything; easy walking distance to Kumamoto Castle (our room has nice view of the castle), and the shopping street is just nearby ; very nice neighborhood with cafes, boutique shops , nice restaurants. Spacious room, very nice and helpful staff; room cleaning is efficient and neat. Breakfast offers traditional Japanese set or western style good value for money. Overall cozy stay for our family!

Nil

The hotel is walking distance to Kumamoto Castle, which was a major selling point for us. It’s an easy tram ride from Kumamoto station. We had a King double - the bed was big and comfy, we had ample space for our luggage, and we could see the castle out our little window. You can choose between Japanese and Western breakfast set menu - we had one of each and bother were decent and filling!

The hotel in general and the room (especially the bathroom) is a bit dated looking and the reception staff was good, not great.