Location is excellent. Walking distance to the shopping district. Breakfast is so pretty and amazing. Room is very comfort, but properly because it is traditional Japanese room, we found it a little challenge to store our big luggage’s. The public bath is an amazing experience for my daughters and myself, which is super clean and has everything you need. We end up going to that public bath every day during our stay. There are convenient store and a very good noodle restaurant downstairs, which leaves you no worry about eating at any time.

The lights at the sink place is a little too dark. It is a little challenge to handle big luggage in the Japanese traditional room.

The hotel staff were friendly and the location is good next to the metro/tube station. The public bath was great to use a good perk to have at the hotel and traditional Japanese sleep wear was great.

so we had to swap rooms because we made two separate bookings due to not being able to stay the full week which wasn't an issue. However we gave back the key cards but they somehow how lost one of the key cards and kept on asking us for the key card which we already gave in so that was a bit hassle to deal with but it was sorted in the end.

Well located, just few steps tometro station and to Nishiki Market. The room with private bathroom is big and clean. Rooms have a very true Japanese touch and the sight over the temple was a real plus. The futons were very confortable even to us, that actually never slept in a futon in our lifes. Staff was very helpful, they borrowed us an umbrella to walk on Kyoto streets on a rainy day. We never tried breakfast but there is a minimarket just next door and a cafeteria very close to the hotel

Extremely helpful staff. Assisted in our luggage delivery to not our next hotel but the one after. Called the luggage HelpDesk to confirm and stepped us through the process. They staff were polite and used their English very well to answer all our questions.

Couldn't quite find a fault. I did have some issues with the laundry machine but was able to work it out on my own.

New, clean and modern room, unlike other ryokans we’ve been to. Very nice breakfast.

We had to call the staff at 7pm to put out the beds. At other ryokan hotels we’ve been to they just do it by themselves in the evening (or check with us on the preferred time).

Absolutely beautiful rooms and stellar service - it was easily the best hotel we ever stayed in. The staff were incredibly kind and helpful. We even got addicted to the little cinnamon cookies provided with the room. Would definately stay here again!!

Very clean and elegant hotel. The staff were courteous and did an excellent job accommodating our limited language skills. The traditional room was everything I expected. The tatami were new, and the futon was very comfortable.

Loved the helpfulness of the staff, the amenities, beautiful rooms, comfortable futons, and delicious breakfast.

The rooms were not very soundproof. There were many ambulance sirens heard throughout the night.

Beautiful and clean hotel, located centrally in Kyoto. The Japanese room experience was fun, and the room was very spacious. The personnel were very nice and helpful.

It was really clean, the staff were really kind and helpful, and the location was amazing as the station was literally infront of the hotel

Nothing