We have stayed at nearly 20 different hotels over the last few years of travelling to Japan, but this has been the best one yet! - Location is perfect, as it is situated on a quiet street so we always felt well rested, but only a 5 minute walk to Nishiki Market, Life supermarket, and plenty of shopping, department stores, and restaurants within walking distance. We barely needed to take public transit - Very clean and calming atmosphere, right from the moment you step in. Everything is thoughtfully and tastefully decorated and designed with comfort, quality, and elegance in mind. Even the hotel bathrooms were stunning and spotless! - Hotel amenities were excellent! Elevators were nearly instant as there are fewer guests in a boutique hotel. The lounge was the best we’ve ever experienced, with a generous selection of snacks and drinks in a quiet and relaxing environment - Rooms are very spacious and had plenty of space for luggage. Bathrooms are beautifully appointed and feel like a spa - ample counter space, split bathroom design, and relaxing rain shower - Small thoughtful details show a commitment to quality, such as plush slippers, high quality teas from our favourite Ippodo Tea in the room - Staff was so wonderful and treated us with so much warmth and consideration! They moved our luggage to our rooms for us prior to us checking in, and even helped my mother in law prepare fruit for us! We have never experienced service that went above and beyond like this - thank you very much for making our trip so wonderful and memorable, our whole family is grateful! We hope to stay here again soon!

Nothing - it was perfect!

This was the best place we stayed in over our 3 week trip to Japan, excluding doing a Walk Japan trip which was up North and stunning. Our room was extremely spacious, great toiletries. Loved having the Japanese tea and coffee in room. Another wonderful feature was the guest area on the 2nd floor where breakfast was served. We would go in every afternoon after we had returned from our sight seeing adventures and have a complementary drink and nibbles. Amazing little extra. Front of house staff were gorgeous, one of the best meals we had in Kyoto was a recommendation from a lovely young guy at the front desk, he even rang to sort an English menu for us, just so sweet.

Nothing, it was perfect

We booked the Japanese room for 3 people and it was really 😍 beautiful. The beds were very comfortable, and the room had a few power sockets near the beds, very convenient. The location is good. About 300m from Nishiki and near to our favorite halal ramen restaurant. Train station is within walking distance. There is no kitchenette in the room, but they have a laundry room behind the lobby.

There is no kitchenette, but it would be great if there was a microwave to reheat food we bought from the Nishiki Market. Limited unit of washer, need to queue sometimes. We liked the breakfast set (western), but we wished to have a traditional Japanese breakfast since we are in Kyoto.

Wonderful boutique hotel in a great location, central but off the main tourist craziness. Very large room and great large bathroom for Japanese standards. Sink was within the bathroom but still separate from shower and toilet, we appreciated this. There was also a large open wardrobe. Staff is usually friendly in Japan, but the General Kyoto people were particularly endearing and spoke exzellent English. We didn't mind the non-transparent windows, the room was still very bright. The breakfast is absolutely fine, we got it on the first morning and went out on the second day. There are also a lot of nice restaurants and cafes in the area.

The location was great, near to lots of great restaurants, bars and the bus stop that took us to the main attractions. The beds were big and super comfy, the room size was fairly spacious and the bathroom & shower were a good size.

I had high expectations based on the photos and reviews but it fell a little short to be honest. The carpets were stained and needed a clean. We've also had excellent service from hotel staff at all our accomodations so far who have gone above and beyond, but here it just felt like standard hotel service, nothing special. The lounge area had too many rules about when you could use it, what you could access etc. For example we wanted to grab a cup of black tea early evening and we were told we could only have tea during the day, but yet coffee was available all day and night.

Excellent value, comfy good sized rooms, great showers, amazing bath robes. Loved the free drinks and food after 5pm in the lounge, lux perk for the price!

A bit of a walk from some areas like Gion but not terrible. This can be good though. Some nice local cafes and restaurants away from overtouristed areas. The Shinkansen to Tokyo was cancelled all day when we checked out, it would have been nice if they shared this info on a board like another hotel we stayed at did. It was not well publicized and a surprise where we arrived at the station.

We absolutely loved the hotel & our room - someone done a great job thinking about every single detail. The stay was comfortable and enjoyable, starting from the moment we walked in the lobby on arrival. The hotel has a great location, we didn't need to use public transport, but rather walked around. There are several restaurants & bars right next to the hotel, that we enjoyed. The reception team was always welcoming and super helpful - we had a couple of requests and everything was sorted in a nice and timely manner. The guest lounge is a nice addition - we used it a few times, snacks are great and drinks are available! Would love to come back to Kyoto and stay again!

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We stayed in a few other hotels in other cities during our stay and we LOVED and still love this place. From check in to check out, we loved it. I didn't even know their was lounge where they have breakfast AND evening hours for drinks and light snacks. My husband and I would take late afternoon breaks and stop by the lounge to relax and be ready to go out again for the rest of the evening. The laundry room was on the same floor as the lobby, but it was great, the machine has soap in it - it took about 2 hours, but the best part was the fact that it is a washer AND dryer.

The shower was great, the only dislike might be for people who are taller than 6ft.

The staffs were very friendly and helpful during our stay. It's was very helpful that we can leaves our luggage at the hotel before checkin and briefly after check out. Also, We had people with special dietary needs and I was unable to request it in advance (for some reasons the message wasn't delivered), but the staffs did their best to accommodate despites not receiving early noticed. The staffs were helpful and patient, and they also have staffs that speak English and Mandarin. The hotel is new and clean, close to the train station. Overall a very pleasant stay and would stay there again if I ever had another vacation at Kyoto.

I kind of wish that the hotel room would have a usable bathtub. After a long day of visiting/ climbing temples, it'd be nice to be able to relax and recharge in a bathtub, but it couldn't be helped and I still enjoyed my stay very much.

Excellent location just 3 stops on the subway from the railway station. It doesn't appear on Google so a bit fiddly to find as a couple of blocks off the main street (the tourist office at the station helped me out here!). I think it is quite a new hotel linked to the one over the road so this may change. The room and staff were great for a stay in Kyoto and it was very accessible for all areas. We enjoyed the extra hospitality in the evening in the lounge area which included beer, soft drinks and various nibbles. An unusual feature.

Nothing.