Similar vibe to ski lodges back in aus, and felt like home. Had everything we needed for a lovely week, lovely brekkie included and convenience of dinner available onsite. Halfway between the station and the lifts of goryu, so easy to get everywhere on foot. Albert and Fumi are phenomenal hosts. When we arrived one of our bags was missing, and Fumi called (without us asking) and got it delivered that evening. Also helped sorting us out sending our bags onto the next place. Im sure we'll be back!

The walls are a little thin, but they at the end of a snow day everyone is in bed pretty early (plus theres signs everywhere telling people to be mindful). It never kept us up, we were just a little aware of our neighbours.

Great friendly hosts. Has a nice cabin style, personal feel to it. Short walk through lovely forrest to the ski field Goryu/47. Nice menu for who wants to dine-in. Otherwise there a couple of dinner alternatives within short walking distance. Loved it that Santana is located in a forrest setting and that it is quiet and private.

The connection to the other ski fields in the valley takes a long time with the Hakuba Shuttle bus.

Wonderful place to stay. The common room is really cozy and the perfect place to relax after a day of skiing. The owners are really kind and friendly and will try to help with everything you ask. The breakfast is continental and really good, helps you start the day early. Also the home cooked dinner is really tasty and allows you to relax for the evening if you don't feel like walking anywhere. The location is as good as it looks, you can take a free bus up to the sky resort if you are carrying a lot of stuff or just walk for 10-15 minutes. Onsen and restaurants in the area are also good quality. There's a lovely dog! 😊

Nothing, we had a fantastic stay!

Excellent location and cozy stay - perfect winter wonderland vacation. Very clean rooms and great service, support, and overall experience. The breakfast was good and the kids loved it - the early sunshine rays in the living room are unforgettable. They have a dog on the outside premises which added to the overall experience and the kids really loved being there.

This is absolutely not the facility's fault but the accommodation is not suitable for children between crawling/walking age and 3 years old as stairs and loft rooms have open stairs the overall design of the hotel is "open design" so you need to keep a constant eye on your little explorers which might be exhausting - please consider this when booking this location. The hotel has a playroom for the kids on the first floor which was extremely helpful.

Can’t thank Albert and Fumi enough for making my stay super comfortable, they’re super helpful and all around nice people. Big open area where everyone chats and hangs out at night. Really close to goriyu lifts and fumis cooking is top shelf!

The place was cosy and warm with a lovely bar, living area and fire downstairs and bedrooms upstairs. It was so convenient having coffee and breakfast served every morning, and it is walking distance to one of the mountains, Goryu. The owners were very helpful and chatty and the whole place had a great vibe - definitely recommend!

We had a fantastic two weeks at Santana, great breaky and a warm, cosy, homely feel. Highly recommend

Toilets smelled a litte but seem like a drainage issue. Didnt really affect us too much

Everything was amazing! Breakfast in the morning was super convenient and there was plenty of food options. We ate dinner there multiple times and everything was delicious. We loved being able to sit and chat with the other guests while warming up next to the wood burning stove. Also everything is within walking distance and if you want to go anywhere further there are bus stops near by.

N/A

Great breakfast and lovely hosts. Such a great location. And lovely common area where everyone could hang out and meet in the warmth of the fire.

The beds could be a bit more comfortable - very warm but mattress very firm and pillows not comfortable.

- very helpful and friendly staff - free breakfast - unlimited free tea and coffee - clean - comfortable and cozy - met new people and all played cards in the common area - very easy to get to the ski slopes and escal plaza - shuttle bus stop right next to the property