The hotel is perfect and I found out on the second day you can go straight to it through the underground passage from the Tokyo station without ever leaving to the scolding streets. Also, onsen was great and staff women with orange/peach eyeshadow was SUPER helpful after I lost an item in the city, calling shops and lost and found on my behalf.

Staff was strict for not letting me have a glass of water after checkout because the filter dispenser was inside the onsen area, which need the key to access. Also, they could not wash or provide soap to wash a simple bottle of water. Not flexible in that manner.

(1) Right above the metro station, there's a lift direct goes to the understand street which leads to the Nagoya station right away, very convenient. (2) Front desk staff super nice, definitely much more friendly than the other hotel I stayed in Nagoya. (3) Nice to have an onsen.

(1) The public bath is quite small, shower places may not be enough when there are several people at the same time. (2) Shower at the public bath is not stable, suddenly gets cold or small very often (maybe coz other people is using at the same time?) (3) The entrance door to the female onsen opens very easily, and takes a long time to close. Meanwhile the entrance door is right facing the door of the bath area and the locker area, with no curtains or walls to block the sight, which is not very secure or reassuring to step out of the bath area naked or get (un)dressed by the locker area.

It’s near the station, and you can get there underground or overground very easily. The rooms are not big (like in most Japanese hotels) but the lay-out is very good. It’s clean, modern, and very comfortable. The bed is very good and at reception you can pick an extra pillow that suits your needs. Also at reception is a wide range of amenities, so you’ll never be without shampoos and creams. The spa has a onsen bath large enough for 4 to 6 people, but when I was there during a busy week, I never was in there with more than 1 other person. There’s reasonably spacey shower/bathroom which was very comfortable. The room had a large window with a view over the city. The nearest metrostation is right at the bottom of the building, and there are plenty of restaurants and convenient-stores nearby. I would come back here and can recommend this hotel to anyone who just wants a great place to go to when in Nagoya.

A great stay. First of all, the location is very friendly. There is an elevator directly to the hotel after coming out of the subway, which is very friendly for guests carrying luggage and pushing strollers. Secondly, all the employees are friendly, explain carefully, and will also help caring luggage and opening the elevator door. Since we had to go somewhere else for one night first, the hotel was kind enough to store our luggage, very helpful. The hotel is also equipped with a variety of pillows to meet guests' sleeping needs, the hot spring facilities are also very clean, and the breakfast is delicious.

No dissatisfaction, perfect.

Short walk from Nagoya station with its own direct entry way from the subway basement (Uni Mall) which is super convenient since it was raining heavily when we arrived. 7 Eleven and Ichiran Ramen very close by. Lots of nearby eateries. Nice small onsen with free icy poles afterwards which is always a hit. Free steam iron to borrow too with laundry facilities available at the hotel. Overall super convenient, nice compact room and helpful staff (who assisted sending luggage to our next destination). Would definitely stay again. Note the lobby of hotel is 8th floor of the Sanco building.

Can’t think of anything to be honest !

The location was great and convenient the basement level goes right into the shopping mall which goes right into JR (which mind you is still a maze, but thats not the hotel's fault). The staff were great, really sweet, and endearing. The staff were proficient at English but understood intuitively that I wanted to learn and practice my japanese and they were more than gracious to assist kindly. Both I and my partner really enjoyed the body/ skincare products. The pillow set was great but I was giddy to find that there were other options for different types of sleepers. And also extra things could be loaned in case they were needed. And they had free ice blocks available after the hot springs. I visited a number of different hotels with different price points and target demographic - from budget to luxury and I feel that this one offered the best in value and experience. I'm giving it a 9 only because of 2 reasons - the tattoo issue and selfishly - the fact that I don't want it to become so popular that it gets booked out! But they deserve recognition!

I didn't like the fact that the spa was not accessible to my partner (who has tattoos, and in his country it is seen more as art not as gangster activity). I have lived in Japan in the past and I understand the connection between tattoos and hot spring/spa but i was hoping to introduce it to him as it is a part of japanese culture I really love. I hope that maybe there can be allocated time slots for people who have tattoos even at a limited time. I understand however that it may be seen as compromising culture. And to be fair, most spas/hot springs were like this. It was just the only thing I felt sad about.

I really enjoyed this place! Super central - lift directly from UNIMALL. So super close to a bunch of shops and restaurants. I loved the fact they allow you to rent amenities - I got a hair straightener Breakfast was really nice Didn’t use the onsen - but always seemed quiet There’s filtered water in the onsen changing rooms For the women - there’s an extra washing machine inside the onsen room

The lobby is pretty small so no where to hang out

Easy access to subway. The elevator will takes you directly to the underground mall that connected to Nagoya station, you can stay dry the whole time even if it's raining cats and dogs outside.

Basic room is borderline acceptably small, there are barely any room to unpack more than one suitcase, not ideal for multiple day stay. Also need to transfer to a different elevator to get to the room from the lobby floor.

During Check-in we were asked if we wanted to upgrade to a larger room (very helpful for a family of 3) for almost no cost. The room was so spacious and clean. The hot bath was also really nice to use and there was even free ice cream to get. The breakfast was very good! We were even able to take out breakfast because we had to leave early

Finding hotel entrance is a bit confusing and only one small elevator to get to the hotel. Otherwise nothing bad!

Location is convenient. Small room but with separated bath, toilet and sink help a lot.

Lobby is on 8th floor. Not used to having hotel lobby on upper floor as it’s rather difficult to reach as we stayed 4 nights. You have to take a small elevator from ground floor to 8th floor and then take another elevator to rooms. No water provided. Most of staff rarely speak English.