Polite staff, relatively large room & reasonable price. I've seen some tourist groups in the hotel, but it was quiet during the night. Also it's convenient there's a 'Con-vi-ni" small shop on the ground floor which sells from food, drink to little cosmetics and souvenirs.

I didn't notice a small card explaining that customers can get a jug of drinking water from the server on each floor until the next morning, even though I was so thirsty during the night. It would be better if I was explained when I checked in the hotel that they have a water server instead of giving customers water bottles in a room.

I always try to book this hotel when I visit Japan for a couple of days after I arrive in Japan and a couple of days before going back to Europe. Their all the staffs(front desk, cleaning people, the restaurant staffs, even the convenience store staffs) are always very kind, very helpful and smiling. I feel very welcomed and relaxed in this hotel. I would like to stay again there for the next time.

The shuttle bus schedule's paper was indicating to the time table from the hotel to the NRT, but it didn't arrive at the No. 1 terminal first although it would arrive at No. 1 terminal as the first. Or did I misunderstand it? I could be at the No. 1 terminal on time, though. It made a little worry that I would be late for the check in time for the flight. The shuttle bus is not provided frequently as well from NRT. That is also inconvenient after the long flight.

The 24/hr gym was clean and well maintained with towels and fresh water! The breakfast buffet is amazing!!! Staff was kind and helpful. The airport transportation shuttle buses were on time friendly and more than happy to lift bags. Last minute flight change left me here for around 10 days. I was able to grab the shuttle to the airport then hop on the 1 hr shuttle to Disney parks. (Additional fee) it was 15 minutes to the train station where I was also able to access Disney park. I was on the fifth floor. It was so quiet!! Even the staff was quiet and respectful when cleaning. Super convenient 7-11 in the lobby. Hotel shuttle to local Mall as well!! The mall features sports store, Starbucks, numerous restaurants and shops as well as LUSH cosmetics.

I could walk everywhere I wanted to go. I walked to a couple of restaurants, the mall, and even an onsen. Bear in mind, some were 30+ minute walks. The hotel is nice, breakfast was included, and I only paid $60cdn per night! A small 7-11 is in the lobby and a larger convenience store is just off the parking lot. Free shuttle to the airport, mall, and JR station. Naritasan Park is a must, 25 minute walk.

The bed was too firm, a common issue in Japan. There's no pool. The bus to the mall was packed and took about 30 minutes; I walked back in 25.

Overnight stay to return the next day to pick up a family member. Another night pre departure. So all our needs met. Clean spacious room. Comfy beddings. Free airport shuttle bus to & back. Shuttle bus to narita town center. Umbrellas if needed at door to return after use. Good varieties of breakfast spread at buffett for international travelers. Good coffee machines.

Late arrival needs to walk out 20 minutes in dark streets at night to find some good. But local mini stop convenient stores avail prepackaged food. Weather was much cooler then expected so we managed a closer Thai family run eateries up the road.

All staff were pleasant and helpful and the room was spacious and clean. The shuttle bus is a fantastic service and you should have little worries so long as you can find the right bus stop! The 711 on the first floor is also very useful, and there is a ministop within walking distance. From the hotel it is a lovely walk along nekona river to naritasan Park and shinsho-ji which I imagine is beautiful any time of year. From there omotesando street has so much to offer.

The walls are a bit thin, quite a few knocks and bumps through the night, though I suspect that may be because I stayed next door to the complimentary services room

Airport shuttle bus driver was very nice and shuttle bus directions were clear and precise. The bus is a large coach so there is ample space underneath for luggage. The hotel offered a discount (you have to ask) for the dinner buffet for those staying overnight and that buffet was quite good. The food was good but not great. In particular the restaurant is supposedly an Italian Japanese fusion restaurant but the Italian dishes are disappointing. The salad is good though. The rooms are small especially the triple rooms that have an extra 'rollaway' style bed in them. My wife and I perhaps should have asked if they could remove the 3rd bed. The beds themselves were comfortable and shower was good. Breakfast buffet was also good although an egg station would have been nice.

Location - + the shuttle bus gets you too and from the airport in about 25 minutes, negative side there really isn't anything in the immediate vicinity of the hotel. Although there is a 7-11 in the lobby. The hotel does have shuttles that will take you too and from the Aeon mall but we didn't attempt that opting instead for the in house buffet. Room size is a little cramped especially if you have quite a bit of luggage.

This hotel is conveniently located near Narita Airport and offers a free shuttle service that runs almost every hour with excellent punctuality. Both the interior and exterior of the hotel are beautifully maintained, adding to the pleasant atmosphere. A convenience store (konbini) inside the hotel provides easy access to snacks, souvenirs, and essentials. Additionally, Muslim-friendly restaurants are available inside the airport, which can be reached via the shuttle. While the train station is a bit far and not easily accessible on foot, the hotel staff are happy to assist in calling a taxi upon request. The room was very spacious and well-equipped with robes, slippers, and other essential amenities. We particularly appreciated the strong shower water pressure and the bidet toilet, which enhanced hygiene and comfort. The staff were exceptionally friendly and attentive, always greeting us warmly and assisting with any inquiries. Overall, we had a wonderful stay, creating another cherished memory of our time in Japan.

No

the front desk personel are very approachable and have an awesome smile to all the client and the food its yummy we have a very nice breakfast every morning in our ten days stay in garden hotel and bus very on time on the schedule which i admire more is environment very clean.

all in all i dont have any thing bad impression to the room likewise to the building.......

The room was basic but clean and comfortable. The buffet breakfast was good. The reception staff were very friendly and helpful.

The free airport shuttle is mostly only once every hour, so if you just miss one you have a long wait for the next. The hotel is actually quite far from Narita Airport and took approx. 40 minutes to arrive at the hotel.