We had a large room with a wonderful view of the river. The staff, especially in reception, were warm and helpful. Dinner and breakfast buffets are superb. Great variety. Food is refreshed efficiently and staff clear tables efficiently. I like how they prepare your futon whilst you're at dinner. The onsen baths are great. They swap over for the morning, so you can experience both areas. There's free non-alcoholic drinks in the lounge throughout the day.

Futon and pillow not the most comfortable. Only way to get to the hotel is via walking, taxi, or special hotel bus. The bus leaves at particular times of the day. To return to the station, you need to ask the staff to book it for you.

The hotel is fantastic! The room was clean, comfortable, and well-equipped with great facilities like karaoke and a game center. I stayed with my family (14 people in total), and the hotel was kind enough to arrange a private room for us for both dinner and breakfast. The buffet-style meals were very delicious and satisfying. The onsen was excellent, and the view from it was stunning, right next to the Kinugawa River. The staff were also very friendly and helpful, even assisting us with taking photos.

When we checked in, the reception took our passports for photocopying. Unfortunately, they missed returning one of the passports. After we checked out and reached our next stop, we realized that one passport was missing, and we had to go back to the hotel to retrieve it, which was inconvenient.

A solid and unexpectedly wonderful Ryokan hotel. The staff were completely on point and everything looks immaculately clean, modern, and well-kept. I was really blown away by the size of the room, probably the biggest I’ve seen in all of Japan! The Obachan who makes the onigiri is an absolute delight. The way she interacted with the young children was just so sweet and heartfelt! Ingredients listings on all the foods was also super helpful to avoid activating my shellfish allergy. Also - buffet carts?! Genius!

Best hotel I stayed in my trip to Japan. Incredible. Very spacious and comfortable. Super clean. Big place that even has simple, but cool night entertainment. The dinner buffet was some of the best meals we had in Japan, great quality. Samegoes for breakfast. The onsen was also the best we stayed in Japan, with 5 pools. You have a river with a waterfall from the balcony of your room. Leave the window slighty open to sleep to the sound of it. Guests wear yukata and kimono at all times. Full of japanese people, not many foreign tourists. Great experience.

Location is a bit far from Nikko station. You need to either rent a car or take a taxi, but I really recommend getting a car for your visit to Nikko area. Great stuff to see that you won't reach without it.

The hotel is something like a resort, with entertainment and public/private onsen options inside: perfect place to relax and rest a bit. Spaces are very well maintained and clean, staff is very nice. The dinner and breakfast are buffet, with a variety of options also for vegetarians. Vegans may not find much to eat, though. If you go with public transport, there is a dial bus connecting to the train station, which however is not included in the Nikko pass.

Well-trained staff and friendly even speaking English is limitation for some but they tried to support us everything. Also I love private onsen bath it is so great and feeling comfort. Half-board package is great idea it made us to not need to find any foods & drink outside.

The room is quite old. I think that's the only point I would recommend for improvement. If so, I think it would be one super hotel in Kinugawa.

Everything was SO perfect. The room was big and in a mint state, the Onsen was very nice but the best was the staff. We went there in during our honeymoon and they even sent us a dessert gift the first night. Very friendly and helpful. Thanks for making our stay amazing.

The staffs were so efficient and full of service mind. They were also more flexible with foreign guests than other typical Japanese Onsen Hotels. Breakfast and dinner were good. Onsen was very good as well.

Check-out time. Would be nice and more relaxed if the check-out time will be at 11am.

Afternoon tea. Buffet variety of food for breakfast and dinner. View from the room. They provided extra futons to make sleeping more comfortable. Linens, bedding were excellent. Free valet parking efficiency was excellent!

Small towels and not enough towels..

The onsen was amazing and staff very friendly. Restaurant was brilliant with lots of variety of food.

The location was isolated and not easy to get to Niķko. If you come here, it's to enjoy the onsen only.