Dinner n breakfast was well presented n delicious. Dinner was allocated at a private room which was nice n quiet. The lady manager came to say thank you in Japanese which we had difficulty to understand but it was a very warm gesture and made us feel happy. Booking.com should always offer plan with dinner n breakfast for onsen hotel in Japan. Having Japanese kaiseki dinner set at Nanae was an unforgettable experience. Arigato Nanae and specially to Sato san who help us to carry our luggage from a distance away at hotel entrance.

We loved our wonderful stay here at Nanaeyae. We are english tourists on our honeymoon and they accommodated us in the best possible way as there was a little bit of a language barrier, but the staff were all wonderful and so patient. We loved experiencing the traditional Japanese lifestyle and food, and the public onsen was luscious with gorgeous views of the autumn forest on the mountains. It was a good location if you want to relax up in the mountains and take the train with beautiful views to visit Nikko's main highlights: Shinkyõ Bridge and other places.

The private onsen was a bit expensive but I understand it is to limit use of guests using it as there were only two and I think only one was in use when we were there. The food took some time getting used to as it was traditional old Japanese style food, but the lay out of it was stunning that I kept taking pictures!

Excellent staff. Excellent food. Excellent location. We loved our stay at Nanaeyae. The staff was incredibly attentive and professional. They made our stay really special. And even more so as it was my birthday and they had prepared a bday message for me. We are very grateful for the presents too. This is the best place to experience the traditional Japan. The food is delicious and prepared with care; we loved the variety and the opportunity to try different things; the hot spring was the best ending to our day. The rooms are nicely decorated and have gorgeous views (at least ours had!). But the service is what makes this place so special. Thank you again for such great experience. Cristina & Nicholas

Nothing

The kaiseki dinners and breakfasts were clearly the highlight of the stay. They might arguably have been worth the entire cost of the stay, and make the ryokan itself a destination for a quick trip from Tokyo. The setting is beautiful, looking down over a rushing mountain river. The staff were attentive and seemed to be genuinely sweet and caring people.

The location is not exactly “Nikko” and it isn’t a good base for seeing the awesome sights of Nikko. Because of the limited train schedule, you shouldn’t count on getting more than a few hours a day of sightseeing from this ryokan.

Location is close to the local train station. It was rainy and the host offered umbrella and welcomed us when we arrived. The view of the room was breathtaking and spectacular and we can enjoy complementary tea and snacks while enjoying the river view. Dinner and breakfast were delicious and we had a variety of dishes, like a Michelin star restaurant. The room was exceptionally clean and we had a wonderful experience.

Everything is perfect!

It was our first time staying in a ryokan, and it did gave us a really good impression. Property itself was nice, located in a small town beside the river. Room was facing the river so we can hear the soothing noise from the river. Dinner was excellent--food kept on coming, great quality, great variety. They even managed to cater our diet (without pork and alcohol). I love the outdoor onsen. It's very relaxing to soak in the hot water facing the river.

Nothing in particular--just remember to close the window at night because there might be insects coming in!

Great views, amazing food, lovely staff, exceptional bath that had an incredible outdoor section.

Some of the service was missing little bits, such as a courtesy call to dinner (we seem to have surprised them when we arrived at our scheduled time), making tea for you after dinner, etc. maybe these are not standard. But overall it is a very minor point and the staff were very polite and earnest.

Incredible experience. We loved the traditional bedding and the beautiful multi course dinner was amazing. The onsen was just like the photos, so stunning. Expensive for a family of five but worth it as it was a real highlight of our trip.

Highly recommended, from the room to the food and the service and of course the Onsen. Everything was above expectations. Staff are friendly and attentive and the facilities are great! Would come back here again.

Perfect. Elegant traditional inn. Excellent food & impeccable service. Thank you for our gift, we will think of our stay each time we use them. Merci beaucoup pour tout.

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