Location was good. Central to Shinsaibashi shopping, Dotonburi food street and subways. Staff was friendly and spoke good English. They had a secured room to hold luggage. We booked 2 rooms and they were next door to each other.

The lighting in the hotel and rooms were too dark. I actually lost a contact in the bathroom because there wasn’t enough lighting. The wifi was weak.

Hotel review. Decent breakfast selection. Clean rooms. Helpful staff. Bonus free cocktail available the night before upon pre-booking of breakfast. Convenient location.One street walk to Shinsaibashi suji. 7-11 and Family Mart available across hotel. Nagahoribashi subway station is a 5min walk away. Having laundry machines was convenient. If occupied machines with completed laundry runs were not picked up on time or left unattended, Front desk personnel can be asked to pick it up. Loved that they provided pajamas. Beds were firm but comfortable.

Our air conditioning unit would turn off middle of the night and take time for cooling. Staff were helpful to address our concerns. Breakfast selection could be improved. Variety could be changed. Pretty much the same offerings daily save for 3-5 dishes (macaroni salad swapped for potato salad, chinese meatballs for karaage, grilled mackarel for salmon, caramel croissant for pain au chocolat)

The hotel staff was incredibly caring and helpful. The design of the lobby is amazing.

In our first room the bathtub was leaking so with every shower the whole bathroom floor was flooded

Firstly the staff were amazing, always friendly saying hi as we went to and from the hotel. The hotel is in the perfect location within a couple of minutes walk of two important train lines to get you pretty much anywhere in Osaka without jumping between trains. The location for food and shopping is also amazing, it's just a couple of blocks from the Shinsaibashi mall and only a 10 min walk from both Dontouburi and Americamura so you can get your fill of food and shopping within just a short walk. There's also a family mart directly across the road.

The pillows are super uncomfortable but that's pretty common through Japan. Breakfast was very very average.

Staff were nice and welcoming and were able to help in English in most cases. Room was clean and amenities were sufficient. The room offered plenty of pillows and the bed was comfortable. The property is located very close to Dotonbori and the subway and train stations were close by as well. So moving around was easy. There was a family mart across the street which made getting snacks and drinks easy. If you opt for breakfast, it is served in the restaurant downstairs. Laundryroom was a big plus.

You can't leave air conditioner on in the room when you leave as it needs the keycard to be set in its slot to activate. The bathtub was tiny, but i didn't mind it too much. The ceiling was very low however, so it made it impossible for me to stand in the shower due to there being a step down in my room at least. (Look at picture) I am 185 cm, so I'm quite tall and way over the standard in Japan. So this didn't come as a surprise to me. Was able to shower very easily regardless of low roof and not being able to stand up straight. It was merely a inconvenience. Room size was very tiny. Not much room for setting things down. I am a very tidy and organized person so I was able to make it work.

One of the more spacious bathrooms we've had in Japan for hotels. There were more coin washing and drying machines than average too, I think maybe 3 if I'm remembering correctly but we had bad luck with other people always using them. This amenities room also had a vending machine which was nice! The hotel itself was gorgeous and the room decorations were fine. They let us do early luggage drop-off which was a big help. Good location to walk to nearby tourist hubs.

The 1 bed 1 bath was pretty tight for 2 people, especially trying to move luggage around with a very narrow entry way to the room. Not terrible considering the price though!

The hotel is modern and clean. Rooms are small but that's normal for Japan unless you're staying at a famous 5 star hotel. The staff are all helpful and accommodating. They speak english and are happy to assist anytime. They helped me send my luggage to my next hotel in Tokyo and they also provide umbrellas for rainy days. Location wise, it's a bit of a walk from Dotonbori & Shinsaibashi but I liked that about it. It's near the subway (Nagahoribashi) which is well connected and can take you to most places. Housekeeping is provided and even if you don't request it they leave a fresh set of towels and pajamas at your door daily.

The wifi was not working properly for all 5 days of my stay. It was especially weak at night.

The location is definitely strategic. It is so easy to move around, either walking or public transportation. There are so many convenience stores around the hotel. I like the bathroom too. The hot water was almost instantaneous. Powerful shower pressure. Toilet seat is heated and there's warm water to clean yourself. My daughter and her family checked out 2 days earlier and left some things in the room. When we enquired at the front desk, the items were handed to us.

Since we have been to Japan many times , we were not shocked that the rooms are really compact. However, we did have difficulty storing our luggage in the room and literally had to live out-of the suitcase. Since we were on a 2 week holiday and went skiing before coming to Osaka, we couldn't travel light

this is the second time I visited Osaka, and the second time i stayed at bespoke. and I love this hotel! the location cant be beat, just around the corner is the osaka subway and a couple of blocks walk brings you to shinsaibashi shopping street which leads you to dotonbori, namba, and other interesting places. and the hotel itself is very nice! the aesthetics and lighting are on point.

a bit nitpicking for me (because i'm easy enough to please) but for some people this may be a bit of a downer. the amenities you can pick up from the lobby aren't always stocked. like the toothbrushes, combs, etc... especially if you go by late in the day and. and this i've noticed during both my stays. so there's that. and for guests who are tall, i mean really tall, you may find the bathrooms' ceiling height challenging.

I loved the location, and the look and feel of the whole hotel! It was so pretty, and even though the rooms were small, we didn't mind them, we would go out during the day anyway. Loved the pajamas they give while staying! So comfy! I had no problems in this hotel. Free coffee all day too and a lounge to chill in. Internet was fast!

The laundry room was always full. There was a lady who said she waited all afternoon and never got a slot at one, she came at 2 am and I was there still waiting for one too XD There were only 3, so adding more machines would be great.