Great location, literally a 6 min walk to Kyobashi station and all undercover if you take the West Exit. There were also elevators at the station which I know can be difficult to find in some stations in Japan, so if you're coming to and from the airport, it makes it so much easier. We were also able to take one train to the airport at Kyobashi station on the Osaka Loop Line, which was great. The rooms were spacious for 3 people and clean, however pillows were very hard and the water pressure from their signature shower head was not great. Rooms are also cleaned every 3 days, but changing of bins and towels were daily. The amenities were good, toothbrush, hairbrush, cotton tips, family size shampoo, conditioner and body wash, laundry line above the bath, free skincare sachets at the front desk in the lobby and pyjamas in the room. We had a little incident with wanting to use the Trinite Spa, the price quoted at check in had increased halfway through our stay and we were not made aware of this at the time of check in. They refused to honour the original price, however later did, my only feedback would be to please make guests aware these changes at check in, it'll make for a more seamless experience. A big thankyou to the staff member that helped me resolve this. Overall a good stay.

Pillows and water pressure of shower

The hotel is very beautiful and well kept. The design is a little bit retro, maybe some might think it old fashion, but I thought it was very nice. The rooms are more modern looking than the rest of the hotel. We had a room on the 22nd floor and had a nice view of the city. There is a large spa and public bath that costs a little extra; also there is a FamilyMart located right outside of the hotel. I thought the price was very good for a room at a hotel such as this.

The hotel is located in a less touristy area, so if you want nightlife or shopping you will need to take a train. I actually think it's not too bad, but it is something to consider if you are wanting quick and easy access to that sort of entertainment. I was disappointed that the spa and open bath were not included in the price.

Excellent value hotel in a location convenient to two subway transport stations within a 8 minute walk and access to the rest of Osaka. On site family mart was also an incredible convenience. The nearby business park was home to a variety of eating establishments, as was the nearby mall and strip of shops near the subways. The staff was excellent in trying to be helpful wherever possible.

The hotel has a direct bridge that connects it to Kyobashi station, which is super convenient. Has a Family Mall that's open 24x7 in the building too, which is great! The property and rooms have a very classic American design. Felt super luxurious for the price I paid. Room service and facilities are spectacular. Even the "non-view" rooms on the higher floors have a great city view. Will definitely stay here next time I'm in Osaka!

Staff were accomodating for our request for softer pillows and helping us arrange a taxi to the airport. 24 hour convenience store on the first floor makes up for the lack of vending. Great city views. On the 22nd floor, we were far above the city noise and could sleep with the window open a bit, which was nice.

The bathroom door opened the "wrong way" for me.... but I'm weird. The bathroom consistantly had a slight sewage smell to it - faint, but we have sensitive noses.

Stayed with friends here 2 different times, once with 3, the other just 2. Pretty nice restroom, beds are ok, TV is decent. Location for most activities for us was nearby so value was good.

Small, for 3 people and 3 beds, felt like not enough spaces at time with our items also in the room. Pillows were a bit too hard/firm for my liking.

The Spa was amazing (you have to pay 1'200 yen for two days which is nothing) it was huge and had natural volcanic water! The bed was very comfortable and the view lovely. The hotel is very close to the tube, the train station and to the business center which contains loads of lovely and quiet restaurant with very good value for money quality food. I highly recommend this luxurious hotel with very professional staff

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The hotel is near to the station, just need to walk about 4-5 minutes from kyobashi station Front desk is friendly Its quite worth to stay here, and i left one pokemon plush in hotel but the worker in email helped me a lot to find it Thank you

Room kinda small but still ok

Large hotel with all the services, I'd expect of a hotel of this size. Our room had a great view of the city. Breakfast was substantial with lots of choice. Location very convenient for JR orbital and metro lines. Walking distance from Osaka Castle. Recommended this for a touring the city.

It was what we expected when we booked.

The room was really clean, large enough and well equipped. The location was excellent, really closeby multiple metro stations. Breakfast was excellent, mixing japanese and french cuisine. Facilities were really good with excellent onsen with city view. Overall excellent experience

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