Single room was more than adequate — larger and more spacious than many single room business hotels of major cities in Japan. Very clean, comfortable sheets and blanket. Room and toilet and bath were perfect. Communal hot bath at level 1 was also nice, especially to warm up in the autumn cold. The best bit of the hotel was the dining area at reception: free coffee (and tea) all day, free alcohol 5-7pm (!), free onigiri 8-10pm (!!). I didn’t have any alcohol, but the onigiri as a snack was appreciated one evening. (To be fair, such good food in Kobe and especially around the hotel, the onigiri wasn’t really needed). It was simply a nice space to unravel — if you could peel yourself off Japanese tv in the room! Service is generally good. The location is fantastic— not too far a walk from Sannomiya Kobe station, walkable from Shin Kobe though quite a distance. Walkable to Kitano district. Lots of food options, all around. Walkable to port area. Best of all, walkable to start point of Kobe marathon 😄

Windows doesn’t seem very sound proof. I could hear crows cawing and ambulances but once I turned on my white noise machine, it was ok.

My decision to stay here was influenced by a previous stay at Hotel Sui in Kobe which is the flagship hotel. That hotel had bigger rooms, a great location, and extremely helpful staff. Kanda location is very different. I've stayed in APA hotels many times and was thinking it would be a much different experience. It was and was not. The hotel itself was well-maintained and the free coffee/tea offered in the common lobby was a nice alternative to very small rooms. This hotel is just a tad better than an APA hotel experience.

Very small rooms.

Free drinks at 5-7pm, free onikini at 8-10pm. Small Onsen on the ground floor. Love the black out curtain! 100% block out the light. Staff are friendly.

The walls around the toilet were not clean. It had many blood spots on it, which I needed to clean it as I had a toddler with me. The fridge was so small, it can only fit a few cans of drink.

The hotel was very cosy and I loved the private bath area. The hotel also had free snacks and coffee. I highly recommend this hotel. I thought the hotel had a cool atmosphere. You could definitely hang around reception and mingle with other people so it is a social hotel.

Nothing!

The lobby facilities : coffee machine, water dispenser, and microwave. It's possible to eat your own food in the lobby.

The spa is not too big. Very expensive during weekend!

Great location, great breakfast, clean rooms with everything you need. Wonderful helpful staff.

Nothing, it was great!

The staff were very friendly

The pillows were hard

Loved this hotel! Great location, comfortable rooms, the onsen was a bonus :-)

From the outside and into the lobby, the hotel is very nice. The staff were all were amazing but as soon as you seen the room, being impressed takes a huge turn. Everything about the property seems modern and up-to-date except for the rooms. It’s not because they are small, they are just not updated.

The rooms are horribly outdated!

The service was really friendly, and it was a safe hotel in an otherwise somewhat shady neighborhood. The rooms were warm and the technology in the room worked perfectly well. Though other aspects weren't so satisfying, I could sleep soundly in my bed, even with the raucous on the street.

No charge cable again, though DISCLAIMER: I didn't ask because I just figured I would rent a charger the next morning. The pillows were the traditional Japanese kind that doesn't use cotton but tiny beads, so this was a little uncomfortable.