It’s clean and very comfy. The hotel doesn’t look big, but it’s quite spacious. Lots of things to do inside. The kotatsu outside on the terrace and foot sauna was my favorite. Wish i had more time there. The terrace is beautiful, perfect for casually hanging out with friends and family. Though a bit far, the onsen facilty was great. The staff is really friendly.

The location was a bit far from everywhere. I saw there was a bus schedule but never used it because its not very frequent. There was no slipper… There was only 2 breakfast option, and neither i can consume. The overall light around the property is poor. I understand if hoshino resort group wants to create an ambiance(?) (or karuizawa administritive doesn’t see the need to put extra street light?) but walking from the hotel to harunire terrace or onsen after 5pm is quite scary, firstly we can’t see where we are going, cars can’t see us clearly and there is little to no pedestrian crossing.

We loved the room and lobby/common area design. Myself and my two children (12yr and 14yr) loved the fort like sleeping area for the kids above the sofa bed and the storage in the steps. The beds were confortable and the shelving space along the feature wall was great. The board games, the swing and teepee, the fire, the bed like couches, the visual connection with nature, the communal tables. The space encourages connection and community amongst guests. Staff are friendly too. Closeby there was a beautiful bunch of boutique shops (artisan shops), restaurants and outdoor skating rink and nature trails.

Myself (1.7m tall) and my two children (12yr and 14yr - 1.5m & 1.6m tall) loved the fort where we slept but we did find the height of the fort (upstairs and underneath) a little low for me and 14yr old to stand up straight without hitting head.

great vibes. nice common area to chill with friends. very clean

loft room dangerous for kids below 7. no railings

Scandi and open design for common areas 7/11 is next door (close at 11pm) Free shuttle bus in Hoshino area (less frequent in day time though) Hotel guest discount for Hoshino onsen

Location is remote and public transport is very limited Hotel bar drink selection was poor Yagura room looked interesting but not really practical for us, should have selected twin room Dinner options are limited, nearby restaurants close quite early and long wait to get seated

The location is good, it was quiet. Unlike most hotels, it has a cozy environment, the common area in particular. Harunine Terrace, which is 400 m away, is an added bonus.

First, there is not a single table inside the room, which was too unconventional for me. Second, the sofa downstairs and the twin beds upstairs are actually a bunk bed set up, so when you want to sit on the sofa, you have to lower your head, otherwise bumping your head is almost something that you won't miss out.

Design, Space, staff and atmosphere. The glampling aspect of it is really cool. Bring your own food drinks and enjoy a relaxing time in the lounge. Staff is available for any cutlery you may need, advice to visit the area. Onsen is easy access although in the different part of the resort but no problem. The onsen is beautiful

Choice of breakfast - maybe more diversity Continental vs Japanese would be good option

Shuttle to onsen. So convenient and organised. Public area for hot/cold water throughout the day, where I can work with wifi without disturbing my family member who is sleeping in the room. Love the mat in the bed area instead of carpet.

Although the room is smaller and looks different from the pictures shown during booking, it was still a nice and cosy room.

The shared space looks amazing. There are nice corners where you can relax and play board games with your friends. The staffs are very nice and helpful

There aren’t many things on the menu for each meals. Slippers and other amenities other than toothbrushes and combs require additional fee. I wish there were free hot/cold water on the first floor so we didn’t have to go back and forth to the second floor.

Great experience with beautiful decorations, nice staff and comfortable room. The tour around Hoshinoya area is worth to stay a night here. Distance to Karuizawa station is far so highly recommended to take taxi.

The environment was really nice and we loved the outdoor fireplace area. The decor for Halloween was really cute too!

Pajamas, coffee and tea were not included in the room charge. It was kind of a let foen considering that this isn't a budget hotel.