Excellent service. When I could not check in yet because it was not time, I left my luggage and went out. When we came back, our luggage was already jn the room. The room was spacious, modern and comfortable. Amenities were all free to take in the lobby area, which encouraged sustainably for tourists to take only what they need. Laundry self service was good too and convenient. We could get free cookie, waffles and drinks every night where the dining area would be transformed into a games room. The fire place was cosy and welcoming too. And my kids loved to find the hotel mascot (Rosso-Kun) around the hotel and got a treat upon finding it. The shuttle service was so convenient to the ski centre and train station. A lawson store is just next to the hotel too. The hotel also has a drying room for ski equipment. Really excellent and nothing more i can ask for. Breakfast was healthy and yummy. Loved the simple breakfast everyday.

Nil

Very good location, minutes away from JR Karuizawa. Convenience store just right next to it. Generous sized rooms. Free shuttles to and fro ski centre and train station. Very friendly staff. Perfect family friendly accommodation. They had a welcome drink corner with light snacks and a fire place that kept the restless kids (travelling as 2 families with 3 preschoolers!) entertained while we check in. They also had a find where's Rosso mascot campaign that kept the kids busy the entire stay, and they still speak of it fondly today! We would love to go back again 10/10!

Absolutely nothing.

1. Quiet location and only 5 minutes walk to the car rental and 10 minutes walk from JR and Coach station. 2. There is a convenient store Lawson right behind the hotel. 3. I enjoyed my Breakfast. Even though it is not a buffet I still think it is a good selection of different types of food including curry + rice, salad, boiled eggs, coffee, etc. 4. Staff was very helpful and friendly. I was impressed that one of the staff welcome you at the front door and also showed me how to use their paid laundry service.

None.

We really like this hotel as the room was much bigger after staying in Tokyo. Nice quiet neighbourhood and just a short walk from Karuizawa Station (7 mins walk). We stayed 5 nights. Breakfast was more than sufficient. The hotel has shuttle to the Karuizawa train station and the ski centre but we walked everyday. Our room faced the front of the hotel and we were lucky - we experienced our first snow fall! even though we have seen lots of snow before but not a heavy snowfall. It was wonderful to see the change in landscape - to a white winter wonderland! Karuizawa is nice - it is slower paced and not crazily crowded. We made daytrips to Yuzawa, Kogen Church etc. There is a premium outlet beside the train station, a Lawson outlet just behind the hotel - so convenient. Buses, taxis, lockers are all located near the train station (walking distance)

Nothing

My in-laws love the breakfast & welcome drink daily. The room is very spacious, comfortable and has everything we need for our stay. Convenient store & train station are just a few minutes away.

I asked the hotel staff to book a restaurant for us but he plainly refused that he cannot help. May be English is not his first language, the way he said was blunt & unhelpful. He could say it in a nicer way or provide some alternative solution (i.e. help us translate when we called the restaurant, for example).

Breakfast was very basic. Staff were very friendly and could understand English. Room was clean. Has two machines for laundry, and bikes for hire.

The room design for our Family Room could be better. The sink area is separate from the shower and the toilet, but it is next to the bedroom with a see-through wall, so the light at the sink area shines into the bed. Bottled water is only given free once per booking regardless of the duration of your stay, unlike other hotels that provide free bottled water everyday.

We stayed in this hotel 3 years ago, before the start of COVID. We had a good experience and stayed again this time for a longer period. It did not disappoint us and we are happy with the stay once again! Remarks: We had a fun time looking for Rosso-kun! 1. Lift to room level 2. Coin laundry: washer and dryer separate (Qty: 2) 3. Free Wifi 4. Free parking in hotel vicinity 5. Complimentary amenities 6. Complimentary light breakfast 7. Free shuttle to ski center & Karuizawa station (we use it to go to ski center this time) 8. Free smart phone which can be taken out to use during the stay 9. Hotel staff are the friendliest we have encountered in this trip and able to converse in English.

- Nothing major as per previous review, breakfast is pretty basic since the hotel already mentioned that it is light. - Please take note that free shuttle is not operation on every Thu.

I really liked this hotel. The staff was so friendly and tried very hard. The room was clean and quiet. High quality toiletries were provided as well as robes. Japanese style furo bath and Japanese electronic toilet/bidet. There was afternoon cookies/dorayaki and tea/coffee. Breakfast was very good—salad, eggs, sausage, toast, curry rice, juice, cereal, tea, cappuccino machine. Very close to the train station, and walkable to the center of town and Kumoba pond.

Nothing

Karuizawa is a beautiful place, but it has a strong commercial vibe. I once had an unpleasant experience at a restaurant there, but this hotel was very welcoming. Although the rooms were not large, they had everything one could need, and the service was excellent. They even helped guests call taxis, a service that has been discontinued in several major cities. This hotel made our stay in Karuizawa quite comfortable.

Very warm front desk staff. They remembered that I had stayed there before and addressed me by name! The rooms were clean and quite spacious. Having two coin laundry machines is most helpful for those people who are on extended trips.

The breakfast is ample (toast/ breads/ salads, curry rice) but it is the same everyday. Having some variety would be nice.