Absolutely AMAZING experience!!! The Japanese-style room with tatami is spacious and super clean!!! My kids love the hot spring in the room!! Not to mention the view is awesome! LOVE the breakfast and dinner provided by the hotel which are included in the room fee. So far that is most delicious Japanese food I have ever had. All hotel staff we met were super friendly!! We felt touched that they remember all our preferences! Feels like we are at home!!

Everything is PERFECT!!!

The staff was very nice, very hospitable and it was great that they all spoke English as well as Japanese. All of the complimentary snacks and drinks and the complimentary wine card and items in the room refrigerator were wonderful and very much appreciated. Also the complimentary hygiene products were high quality as well as the spa products. The food was delicious and there was such an amazingly variety.

The room thermostat didn’t go low enough to get the room cool enough to have a comfortable sleep. If you know kids melas are not requested, I wanted to know me otherwise I didn’t know.

Everything was perfect. The room was huge & the in-room onsen was a treat. The staff were polite & helpful, and the food was excellent.

There wasn't much to see & do in the summer in Jozankei and the little town was quite run down. We needed to drive quite far away to other more interesting spots.

Everything was beautifully decorated, very simple and oozed comfort. We had a room on the ground floor with an outside space which extended the room. The staff were friendly, thoughtful and went out of their way to find things out for any questions I had, so fast too! The food was good but want to highlight the breakfasts which were excellent.

Nothing, though it would have been nice if the private onsen were outdoors.

Both breakfast and dinner were absolutely fantastic. The master chef, Mr, Ito was exceptional. I have traveled several countries with well-known gastronomy including France one month ago and Italy 2 weeks ago. Food at Chalet Ivy was by far the best. It should be on the Michelin star restaurant list.

It was a little pricy.

I don't often take the time to write a review, but felt I had to after my stay at Chalet Ivy. My entire stay was exceptional. From the check-in to check out there is nothing I would change. The staff are exceptional, the food wonderful, the facilities incredible and the view is sublime. Perfect.

Nothing.

The meals were delicious, particularly the dinner. The staff were exceptionally attentive and helpful, particularly the manager who drove us to the light festival that we wanted to see. It was dark and a bit rainy and we had some alcohol to drink, so he offered to drive us there and pick us up (5 or so minute drive). Beautiful rooms and so much space!

Service, environment, food, room facilities are all very good. It is an unforgettable memory stay in such good hotel.

Can have some promotion in pricing or benefits to a return guest.

Transportation to and from Sapporo and airport could be more comfortable and better car.

Best luxury vacation hotel

Perfect