Nice vibes, amazing food, worth the dinner upgrade. I would love to pay just for the dinner. Spacious room and nice amenities, including a bar with free drinks. Your own private onsen is nice, but the water was dirty with sediment visible at the bottom. there is a temperature control in the toilet in one of the shelves

Location was awkward, nearest public bus stop is an annoying walk with suitcases Had to book shuttle bus to and from Sapporo ourselves 1 month in advance - unbelievable at ¥100,000 a night

Everything was perfect, even by Japan standards. Staff was kind and receptive. Both supper and breakfast were the highest quality and presentation, with the staff very helpful and talkative. The grounds and building are beautiful, with the interior itself a standout. I loved the design and ambience, from the baths to the hallways to the reception to the bar to the dining room. This is a standout ryokan, the best of the best. And the best part? Mr. Narita, the bartender! He made our experience so warm, it will always be a cherished memory. Good man!

There was nothing to dislike.

We have been visiting Hokkaido late March and the stay was wonderful. The staff was very nice and most of them had a very good level in English, we have a very fond memory of the people here ! The traditional Japanese breakfast was absolutely amazing and is a must to try ! The rooms and bathrooms are gorgeous, perfectly encompassing Japanese beauty and sobriety, the private outside bath could easily fit 3 people and it was a bliss in the middle of the snowy landscape ! Please note that tattoes are not allowed in the public bath even when covered. We recommend 100% ! Thanks again to the staff for everything !

Nothing

All the little details - greeting at the door, personalised checkin in our room with drinks and snacks. Staff were lovely. Stocked mini bar. Complimentary drinks and snacks in the lounge. The Kaiseki style breakfast in private dining area was amazing. Plus an indoor and outdoor private onsen in the room. The accommodation was very elegant and had a boutique luxury vibe. Loved the decor and the chairs in the tatami area were really comfy and sturdy. We'd stay again.

I prefer a softer, thicker pillow but I brought my own to supplement the in room ones - personal preference.

This was the perfect place to enjoy the traditional ryokan experience in an upscale and comfortable setting. The staff was extremely helpful and accommodating. They worked through the language barrier to update our stay when our trip changed and explain the bus schedule to us. Facilites were luxurious and the dinner was incredible! I wish we could have stayed for more than 1 night in order to fully enjoy the property and surrounding area but 100% recommend to book. I will go out of my way to return my next time in Hokkaido!

The property was very well maintained with professional staff. Although they don’t speak much English, they still tried their best to communicate. The room was spacious and the facilities were perfect. The lounge was modern and cosy. The free snacks was a bonus too. Japanese style Breakfast was excellent

It can get quite warm in the room as there isn’t air conditioning. A fan is provided but it was still quite warm.

The staff were all lovely and very accomodating. I loved chatting with Narita at the lounge, which was a nice place to sit and hard to leave. The room was large and comfortable. The kaiseki dinner was delicious and absolutely worth it. Great value if you’re looking for a ryokan and onsen experience close to Sapporo for a short trip

The hotel is very private, highly recommend the 2bedroom suite, very spacious with excellent view, private bath and sauna. Food is good. Service is top notched. English level of the staff is limited but still can communicate if you are patient enough

Nothing

We felt so special and taken care of by the staff! The property is beautiful and the hot springs in the room make for a wonderful stay. Very comfortable, delicious food and wonderful hospitality. The bar / lounge is extra special!

Had a wonderful stay with some friends in this ryokan. Meals and service were fantastic, easy to get to by bus and really nice location overall. Definitely would come again.