The fact that there was hot springs in the hotel! The hotel was absolutely gorgeous, felt like a scene in a movie. There was a cute gift shop with a pond where there were koi fishes just swimming around! The hot spring was super clean and the beauty salon section where you can dry your hair provided such good facilities after you have a dip in the hot spring. The rooms were super spacious and the view was absolutely gorgeous! Staff was super friendly and helpful as well! It was only a few minutes walk away from the train station. Very easy walk, even when we had a lot of luggage with us and it was snowing. Highly recommend it if you're going to Takayama.

This is an excellent hotel. Of an older style, it was spotlessly clean with magnificent two-storey public baths to enjoy. The staff was outstandingly helpful. I would throughly recommend this establishment.

If I have one gripe, the smoking rooms emitted smell at times, including into the restaurants.

Room was gigantic considering Japan’s standards. It was a great location walking distance to train station.

No AC on the first day, we went for the spring festival and it was 90 degrees in our room, since they still had the heater set up for winter season. Thankfully on the second day they changed the settings.

We are happy to have Miss Leung, the Malaysian staff in the front desk who speak fluent Cantonese, to provide us very helpful information and useful advice for our trip. There are also other staff who can speak fluent English. Therefore we don't have any problem in communication.

The onsen on the top and bottom floors were amazing and we spent all night switching between the two. The room was wonderful and the location was close to the station. Would stay here again if in the area.

This was the only time in a hotel (as opposed to a ryokan where this is normal) where a staff member guided us to our room and then stepped into the room with us to have us fill out a COVID survey. We could have gotten to our room on our own and filled out the COVID survey at the front desk, so it was just awkward and felt a bit invasive to have that happen.

The room was much larger than normal for Japan. The Onsen was excellent. The staff were very helpful in explaining how it worked. The breakfast was superb with lots of local produce and plenty of choices

Excellent location (only about 5 mins walk from the station). Room was decent with a nice view of the mountains in the distance. Bathroom in the room was also quite nice. Very clean and a great size for the price. A lot of facilities at the hotel especially considering the quite low price and great location. Really easy to get to all the popular sights in Takayama from the hotel.

There seemed to be some general wear and tear in the room, nothing major though. Bed was a little uncomfortable as the mattress was a bit too firm. Was a bit difficult getting to and from the station in winter despite it being so close. There had been heavy snow the night before and it was still snowing a bit the morning I left, but when I asked at check-out if there were any options to get to the station without having to drag my suitcase through the snow, I was just given a map to show me how to get there. Not a big deal, but I would've appreciated a little more help from the staff.

Courteous manner of staff Fun setting for hot springs Convenient shopping opportunities Proximity to the train station

Bidet wasn’t working correctly Would have appreciated coin laundry

Great family hotel with the bonus of onsen! Nice touch to find a snack in the room and really good tea!

Slightly outdated furniture but well maintained.

The hotel is wonderful. Hotel staff were very helpful

Hotel staff hardly spoke English. The toilet in the room was not according the quality of the hotel