fantastic location with great connectivity to the rest of Tokyo, Clean, well appointed rooms and I would stay there again for sure.

There is an issue with the naming of the Hotel and then getting taxis to go to the right place. Being called the Hotel Toranomon Hills means all the taxis take you to the Hotel in Toranomon Hills which they know as the Andaz and no matter how many times you explain not the Andaz, you always end up there. I was only there for two nights but my colleagues for 6 and had this issue at least twice every day.

The staff are amazing. Really great location with direct access to the train station which was very convenient. The gym and lounge had great views. Loved the amenities at the hotel.

The smell at the lobby is a bit strong from the restaurant but it isn't that big of a deal since you probably won't be spending much time there anyways.

Service top notch , Cleaning of room superb and room amenities excellent. Tit bits and soft drinks available for free Location at Toranomon Hills station on Hibiya line directly connected to the hotel

A fireplace mentionned to be in the room...! Of course there was none in the room .....as not authorised in Tokyo specially in a new building of 49floors

Facilities was top notch. But what was most memorable was the service from the staff especially for our checkout process including baggage handling and helping me confirm my next Tokyo address with the Taxi Driver. This made my day as I continued my next destination in Tokyo. Lounge area was superb and gym was well equipped. The wait for the lifts was very very shirt which was also good.

Maybe it was too early in the day (7am) but I wasn't able to enter the shower room in the Lounge area with my room card. Also because floor area of the hotel was so large, the walk from the lift to my room was a little longer than I expected but I can't complain too much because it means there was less noise usually near the lifts.

Gorgeous styling, spotlessly clean, lovely natural toiletries, amazing view of Tokyo Tower, beautiful classy lounge with free drinks and snacks, and the staff were all extremely friendly and welcoming. Handy location close to the Hibiya and Asakusa lines to easily travel all over Tokyo, or only about 20 minutes walk to Ginza or Roppongi if you want to go shopping. Nice upscale neighbourhood with lots of convenience stores, restaurants, bars and coffee shops nearby.

Breakfast was superb. Clean and modern room with good facilities. Gym was great and we also used the lounge area after checkout before going to the airport which was a nice service.

Staff was very helpful but you can tell the hotel is new since there were some small glitches service wise that prob will get sorted out as routines get more in place.

The staff. There was a young lady who made my son & I feel so welcomed. It was our first trip to Japan & she her professionalism and kindness was amazing.

The breakfast menu. The two dishes I had every day was really good but I wish there was more of a variety.

Beautiful decor. The facilities and amenities were excellent- new, clean and modern. The staff was fantastic- so welcoming and attentive. We are so happy that we found this hotel.

Conveniently located above the subway, lots of food options below. The lounge was the best feature as we had a late night flight, and were able to rest and shower even after check out.

The rooms were a little cramped and there wasn’t enough drawer space.

The burrata salad from cafe was really nice. The best one that I have ever tried.

I feel like providing bottled water instead of filtered water would be good. But based on the eco friendly purposes, filtered water is not bad.