A comfortable breakfast selection. A Lawson convenient store was great to see inside the hotel for quick purchase of snacks, drinks or extra amenities (Muslim travelers should be cautious with the snack choices). Friendly staff and helpful to know a few knew and spoke English. Interesting to see a clothing store next to the hotel in case of travelers wanting to buy some new clothes. Loved the fact that the hotel was located right next to a train station that had a direct line to Tokyo Station. Extra convenient stores within walking distances as well as a supermarket nearby. Thankful that the hotel accepted late checkout, at additional cost and as long they are notified beforehand, which was helpful for late night flights.

No convenient Halal breakfast options for travelling Muslims like myself. No ironing boards, but this might've likely stemmed from my room choice. Laundry is coin restricted and self-served rather than a service by the hotel.

Big spacious rooms with modern features and very clean.

Location isn't the best with not much to do or see around the hotel itself compared to other Tokyo hotels. It is right across the road from JR station and only 3 stops from Tokyo but once at Tokyo, the walk to the other connecting JR lines is a good 10-15 minutes. Very hard with a family carrying luggage.

Very decent hotel. Nice and not too small room. Getting to the hotel with public transport is very easy. Convenience store inside the hotel was very welcome.

Hotel is a bit anonymous. Outside of our room were rail tracks. Though the windows were well soundproofed we could hear certain trains that were more noisy.

Close to train, lots of convenience sores nearby. Close to tokyo station. Supermarket Close by

Futon mattress was hard and pillow was insufficient. Flies were present when we first entered room

Hotel Kaie is just across the Shiomi station (3 stops from Tokyo station) and we loved our stay as this is our first family trip in Japan! They offered us a better room and it was such a good deal. Like most people who’s been here, we enjoyed the many freebies (bath salts, etc) and every member of the staff is very helpful including the employees at Lawson!

Nothing! We definitely loved our stay!

We loved our stay here! at the beginning we were not sure if staying in this hotel or others in Shibuya/Shinjuku because of location but we ended up choosing this one, and it was the best decision for us! After touristing all day it was nice to come to a calm and quite neighborhood/hotel. The station is right in front of the hotel so is easy to move around tokyo (and you never stay in just one area). We had two full beds, so the room was bigger than other standard double rooms in other hotels. The convini store inside the hotel is amazing, anything you need is right there. Staff is very friendly and attentive. Very clean rooms. They clean up the room and change towels everyday (not all hotels in tokyo do this everyday).

Location next to train station and in house convenience store.

Nil

Convenient location just across the train station with easy connectivity to Tokyo Station, Maihama (Disney), Lalaport Tokyo Bay, and Kasai-Rinkai Park! The room is spacious and elegantly designed, every detail is spotlessly clean and tidy, the breakfast is delicious and healthy, and the staff is very friendly, especially the wonderful young lady who managed the restaurant for the morning buffet! Neighbourhood is lovely too, very quiet and close to the waters, with multiple kombinis and great food options in the vicinity including a great donburi spot called Kuriya!

nothing

Property is like new and very clean. The rooms are bigger than most hotels we’ve stayed in, in Japan. The rooms are very functional and smartly designed with toilet separate from bath area. Lighting is excellent. Laundry facilities are available. Breakfast included was really good on 2nd floor. Staff is friendly and accommodating especially Motohashi at breakfast and Machida at front desk.

The hotel is convenient to Tokyo Disney so there will be activity noise from families. One morning, the room above us was especially noisy, but the group checked out that day. We were moved to the top floor later.

Amazing location, not even a minute walk from the train station that can take you to Tokyo station in about 7 minutes. The hotel is very clean, beautiful and modern - and so are the rooms. The neighbourhood is very peaceful and quiet so you can get a goodnight sleep every night! There are a few convenience stores, a supermarket and several small restaurants nearby. The dining options at the hotel itself are fabulous - great food and service! Staff were very helpful and spoke good English! I would stay here again.

The bed was a little bit small for the two of us - it's enough space but not too roomy if you like rolling around in your sleep :)