Great location. Friendly and helpful staff.

Breakfast was a bit disappointing... We stayed here in November of 2023 and there was a good breakfast buffet which was not available this time. Instead there was frozen food + raw rice you had to microwave and cook in the room. It was weird to get used to that... Also... The choice was erratic every day. Some items were not available even if you went early. If you're a fan of a good hotel breakfast, I would not recommend it unless you have no choice. We eventually got used to it but it left a bit of a "downer" on the whole experience.

We looooved how spacious it was in the premium twin room. Beds and views were so comfortable, perfect for unwinding after a long day. We also had a lot of space for opening and packing our luggage. We also saved a lot of time on washing our clothes once we get back home considering how we had a washing machine all to ourselves in the room. There was a bottle of detergent free to use in the room, too! The area was lovely, too. A few steps away from a great cafe and very accessible to Omotesando and Harajuku if you're after shopping in these areas.

The only thing we wished we could change was the bathroom. I've seen other comments mention it and it's true it's quite dated. We always look forward to using the toilets in our hotels so this one was a little disappointing. Every time we opened the bathroom door we could smell some faint unpleasant smell, maybe it's the plumbing or that the bathroom is a little old. Fortunately all the fixtures in the bathroom was working well so we didn't have a problem using the facilities. We do hope you update the bathrooms.

V convenient location (central but not noisy), great city views from the window, all amenities in the room (including washing machine with built-in dryer)

We found one of the reception staff members a bit grumpy - at least for Japanese standards. But other than that, all was fine!

Very close to Gaiemmae station G03. Ginza line is 2 stops from Shibuya G03. Very convenient. Clean. Helpful efficient staff. Change towels and bins daily at your request (put blue magnet request on front door as you leave in morning). Drinks machine at lobby. They can keep your luggage on your last day. Free coffee and teabags/toothbrushes/shavers/earbuds/cottonwool/hairbands at lobby area. Loved washing machine tumble drier in the room. You can load your dirty washing as you leave and return to it dry. Note: do not put sheets in as it won’t dry them, gets too hot. Do not overload the machine. Request them to change sheets if you need. It’s an extra cost if more than once a week. Family mart 2 mins away for water and snacks.

We had to get used to small spaces but was an experience to see how much one can fit into a small space.

The hotel had excellent free amenities including pyjamas, hairbrush, toothbrush, slippers etc. The room was clean, bedding was very comfortable and had everything you need, including a microwave, fridge and kettle. There was a free coffee machine in the lobby too. The location was ideal for walking to areas like Shibuya and Harajuku. But also there’s a metro station about 5 minute walk away that is very easy to navigate. It seems like a safe and quiet neighbourhood, almost peaceful compared to the chaos that Tokyo can be. The staff were lovely and friendly. They held our luggage before we checked in and after check out until we were ready to leave Tokyo.

The room was small, which can’t be helped in a city like Tokyo and it was very warm. We had the AC on whenever we were in the room but it needs the key card to operate so the room would be hot when we returned from the day out. All the be expected so not really a negative at all.

The location is wonderful, just a 4 minute walk to the subway (Gaienmaie) and just around the corner from the bus to Harajuku. Convenience store, grocery store, pharmacy, and Starbucks just around the corner. Great views from the room. Good wifi. Helpful to have a laundry machine in room. Easy check in and check out.

The room was very small, but as expected for Tokyo. Temperature control at night was difficult - since we stayed in summer, we needed the AC on while sleeping but since the room was so small, we were freezing (despite raising the temp and lowering the power). If we then turned off the AC, it then turned into a sauna.

Great location, metro very short walk and we walked to Omote-sando and Shibuya. Many eateries close by and shopping is walking distance. Nice view from 20th floor. Comfy bed, good a/c. Clean and tidy. Didn't try their breakfast (but did have the best curry bread just down the road at Temma curry). Easy to get to from Narita using Ne'x to Shibuya then only ¥900 for a taxi to the hotel. When returning used Ginza metro line to Shibuya and a few steps you are at the airport train platform.

Basic room was big enough and perfectly good but as we stayed many days we should have paid the small amount extra for the larger room.

We stayed in a comfort room and by Japanese standards it was spacious. We were able to fit (closed) 2 checked-in luggage and two carry-ons. The location was very good as the omote sando neighborhood is really nice and local (especially the small streets). It's also 2 stops away from Shibuya and on the Ginza line for Ginza/Ueno/Asakusa. The staff was helpful and was in good communication. Also a nice view at least from our room.

I would expect a bit more "modern" bathroom. The AC was a bit older and was a bit loud and had quite the strength (even though we adjusted settings of course). Summer in Japan is tricky weather wise. I would have preferred a few more plugs next to the bed rather than other furniture which wasn't the best match to our liking.

View - the lobby starts on the 13th floor, so the views are awesome from the room! The bed was pretty comfortable and the A/C worked pretty well to cool the room quickly. We used the lobby's bag drop-off service prior to check-in. Staff spoke decent English. Proximity to the subway station was awesome and there was a family Mart close by.

The bathroom wasn't the best of our trip, but it did the job. While the subway stop was close, the immediate area was one that we actually spent any time in. However, it was a nice neighborhood and it just seemed like higher end shopping, which might be someone's goal! The grinko street photo op was within walking distance, but it wouldn't be something I would recommend as a reason to stay in the area. The crowds really just seem like a burden to the locals (clogged traffic; police having to be posted to keep pedestrians from stopping in the street, etc.) so we didn't hang out long. The noise outside was a little loud at night, but you can't expect peace and quiet in the middle of the city.

So, it is a mid-range/mid-star hotel that has typically smallish rooms for Japan, but packed with features. Clothes washer/dryer, mini fridge, stove, easy check in/out, free (pretty decent) coffee. However, the best of this hotel is location (super close to Gaiemmae Station and an easy walk to Harajuku or Aoyama) and the view. I had Mt Fuji glimpses on a sunny day from my room, and an unobstructed view for vast stretches of Tokyo. A great way to start your day!

Not super clear exactly where the hotel is. There is a sign out front that overwhelms the messaging with "residences" or "apartments". It's not really clear this is also a hotel until you go inside and are next to the lifts. Anyway, minor issue if you poke around. I loved this place.