We received a very warm reception from the moment we arrived. The team helped us with our heavy bags down the stairs and patiently explained the details of our stay e.g. the meal times & housekeeping frequency. The lobby is not big but very cozy with all the wood furniture. The pictures you see are accurate. Our rooms were all on the second floor and accessible only via stairs, so do take note when traveling with older folks. For reference, our rooms were Std Twin Rm with Mountain View (superb view indeed and you can truly see the train), Twin Rm & Std Twin Room (a little bit darker cos the windows are in the bath area). There are also rooms on the first floor. Our highlight were the meals - so carefully prepared, very good quality and delicious. We enjoyed both the breakfast and dinner. Highly recommended to get your room with meals. The rooms were traditional but clean. Having a private onsen in all 3 rooms was convenient and very enjoyable. Our stay was incredibly restful and peaceful - a wonderful place to recharge.

We are used to the modern comfort of having the shower area right next to the toilet, so it took a bit of getting used to have to walk across the room from the toilet to the shower/onsen area. But this is just a minor inconvenience. Do take note that the road leading to the hotel is a little narrow and we initially thought we had driven to the wrong place.

Service and food were exceptional. Staff were patient and friendly. They did what they could to make our stay a great one. We stayed for two nights and the variety of food was good. They remembered our food preferences. The room we stayed was huge. Nice view from the bath area overlooking Mount Yufu and the train track.

Although the location was a little far from the main area, taking a taxi to the sightseeing spots was quite reasonable. It cost about 800 yen to get to Yufuin station and 1500 yen to get to Kinrin lake. It would have taken us 30 minutes to walk to the station. Ryokan paid for one taxi ride from station to ryokan ont the day u check in and one taxi ride to the station when u check out.

Everything. For reference, we stayed at the room Tsubaki. First and foremost, the private onsen was great, perhaps a little too hot for my taste but still awesome. The interior looks exactly like the pictures and the room was more than spacious. If possible, add dinner and breakfast to the booking. At first we were a little dissapointed that dinner was not served in the room itself. However, the restaurant only provides private seating rooms. The food and service were both excellent. Parking was easy enough.

Nothing.

Firstly, the staffs. We felt so welcomed right from arrival. Their English isn't perfect (mine isn't, either) but there were very polite and attentive, always smiling too! The room was amazing! Totally as shown in the photos (minus one chair, which was a bit disappointing), and more! Spacious, homely, traditional, and the view was unforgettable! We spent hours looking outside. The food was the highlight for us. We booked half-board with dinner and breakfast, all 4 meals were sooo GOOD!! They also changed it every time so the longer you stay, the more you get to try! Do note that the 'arrival and departure' taxis to and from Yufuin station are covered by the hotel.

As mentioned before, there's only one armchair at the window side (there are two in the hotel's photos), there are also a stool used for dressing so we used that. The bed is a little too springgy and (curved?), but I slept well, still.

The food,the View and Onsen is amazing, the staff is very professional and hospitality which is the best part. Special thanks to Jesik Lama who prvovide excellent service make two days wonderful dinner. However in this room the bed is too soft and the Onsen pool and the window curtain need to be upgraded. After all the food with the viewis so incredible and worth everything.

Professional and warmly receptions and servers. Very spacious room with an awesome view. Onsen at my own room. Dinner and breakfast are delicious! Very quiet area. Loving the vibe of this place!

Nothing

The view of the mountains was great, very nice private Onsen. Loved the pajamas and their food! The place is very cosy and quaint.

Not the most convenient location, not near any convenience store

Clean and with very traditional Japanese setting.

The stairs to the carpark cause some inconvenience when lifting the luggage

The location is away from the busiest area of Yufuin, and the facilities in the hotel are well-maintained. The staff are attentive and show their respect for the guests.

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The room was very spacious, and had a private onsen as part of the room. Service and view were wonderful.