This hotel accommodated me when another nearby hotel (where I had a confirmed reservation) turned out to be full. Delfirm was a breath of fresh air -- clean, spacious, centrally located, good WiFi, and a restaurant -- a haven in a part of downtown which tends to be extremely congested and chaotic. The staff was personable and friendly. The Operations Manager, Sammy, was especially helpful to me, opening up the hotel rooftop to me when I learned to my dismay that the city of Nairobi now does not permit smoking anywhere on the streets except in 'smoking zones', which, not being designated, are anybody's guess where they are located. The one such zone that was pointed out to be me by locals was a small patch of dirt strewn by construction rubble and without any seating, clearly meant only for those who want a quick puff on a cigarette. (I have never smoked cigerettes, but do enjoy a cigar on extended walks, or smoking a pipe while seated in a quiet spot away from other people, both of which proved impossible in downtown Nairobi.)

On Sunday morning a large flat-screen TV located in the breakfast room was blasting an extremely loud religious program, competing with all the obnoxious loud music from the street outside. The cacophony of sound from both inside the hotel and outside iinvaded my bedroom even long before I went downstairs for breakfast, While I don't object to people practicing their Christian religion, I do not believe a hotel guest should be force-fed either religion or music, especially not so early on a Sunday morning. But maybe this is a cultural thing, so I guess visitors should be tolerant.

It was clean, friendly staff, comfortable bed. The hotel provides shower gel, soap, body cream, as well as a towel and slippers.

The windows open onto a corridor in which the light is on all night, so the room is very light to sleep (there are curtains, but they don’t help). Terrible soundproofing, when someone in the corridor speaks, you can hear every word, and there is a club opposite where loud music plays at night, it is impossible to fall asleep.

The staff were amazing, the restaurant is great with delicious meals. The breakfast is excellent and their service is quick.

The wifi was missing in action. They did not have an alternative and so I had to purchase my own bundles.

The breakfast was lovely and healthy. Loved the cleanliness of the whole premises as well as the location. Its location is perfect due to its close proximity to all the various buses n matatus. Restaurants all around, simply exceptionally located.

The WiFi was very poor it worked fine as we checked in but once we left the property and came back it became very terrible

Management professionalism and staff competence, service promptness and efficient customer care delivery

Absolutely nothing to complain about

The rooms were clean Good security

The check out time is different from what is on booking.com The phone network at the property not good

The breakfast was ok. The location is not good.

Too much noise from the night club opposite the hotel.

Everything was owsome ..from the management to the breakfast

Breakfast and the shower was owsome The beds was very nice and the room very nicely airated

Water was warm. Cleaning was on time. It was accessible

Small beds. Restaurant services need help. Restaurant staff not well trained.

The customer care and the cleaness

I didn't like the reception to keep my rooms key