I stayed at this hotel in the new business district of Santiago because it was chosen as a group hotel from an upcoming cruise to Antarctica. The hotel is very modern, and the local area seems clean and safe. I booked two extra nights before the "group night" to be sure I had a place to stay for my early arrival after required COVID testing at the airport. My room was spacious and comfortable and had a nice view of modern architecture in the area. The cost was very good for the quality. I ate one meal at the hotel and enjoyed it. Desk staff were very helpful. The hotel is conveniently located just next door to a GenoSUR lab where you can get testing for your return flight if necessary. There is also a quick mart which is mostly snacks and drinks but also had coffee, juice, muffins, a few sandwiches, etc. No fresh food. There are other nice restaurants and a Starbucks nearby.

The reason I did not give this hotel top stars is that it is not the sort of hotel that I would normally choose for myself. I usually choose small hotels that are more central and in a more interesting neighborhood though that sometimes also means an area which is not as clean or safe. It all depends on what you want.

Location, big room, friendly service

no tea facilities in the room, small coffee machine. Air conditioner is very loud and not efficiently working. I was forced to turn it off before bad time

Very comfortable, excellent location, great breakfast. We didn’t use the pool or gym so cannot comment on that. Rooms were quiet, spacious, clean.

The only little thing was at checkout I was asked to pay the full amount after having already paid the full amount upon arrival. Receptionist didn’t believe me until I showed a receipt. I didn’t understand why payment wasn’t in their system. Felt like I was being accused of lying, stealing, cheating, etc.

Location pool area and buffet breakfast.

Pool usage restrictions, Italian restaurant closing too early housekeeping late room cleaning.

The hotel is very nice and perfectly central, near the Costanera skyscraper. And the staff were great - and very very helpful.

There is nothing not to like about staying here.

Breakfast was amazing

generous size room friendly , helpful staff

super clean and good design

Dirty windows, fridge, floors... room 801

The location was great, and the breakfast also was very good.

the location and cleanliness

Nothing