Room was fine. Swimming pool on top floor was a great bonus. Water fountains freely available. Efficient organisation of a day trip into the Andes. It felt like a really safe area and there were several quite good restaurants nearby. Not far from the Costanera skyscraper and shopping centre. Close to metro and easy to get into the centre of Santiago.

Breakfast was disappointing apart from the fresh fruit. Mostly processed food and pans full of frankfurter sausages that looked as if they had been around for days.

Nice and good size bedrooms and very clean. Pretty decent buffet for $16 US dollars Good water pressure in the shower The neighborhood has lots of restuarant options and stores near by. Parking is free

1) We stayed for 5 nights and they just gave us 2 complementary water bottles during our stay. If you need more water they charge you for it. 2) In the Restuarant there’s a host that pressure you all the time during your breakfast to pay your buffet. Instead of waiting at the end of your meal and give you the check.

The breakfast options. Located close to the metro make it easy to reach downtown. In front of new shopping center too. Can browse startup shop or similar store.

The hotel staff was limited in their English proficiency, which made it challenging to seek directions or recommendations. There was no electric kettle provided in the room, and the toiletries supplied were insufficient. During our four-day stay, we did not request room cleaning on the second day, resulting in a shortage of liquid soap. Considering the nightly rate of over AUD200, the value for money was lacking.

Very good location and spacious rooms and restaurant had many options for lunch and dinner

On arrival we requested to take the payment of the rooms, the receptionist agreed to take the payment but later during checkout they said they only took guarantee from 3 of us with our 3 different credit cards. It became a nuisance while checking out and I felt this could have handled more diligently. Express checkouts are not outdated and the hotel needs to upgrade and they need to have clear communication

The hotel is located in a safe and nice district of Providencia, very close to metro station, shopping mall and restaurants. Our room was spacious and comfortable, very clean and well maintained. Staff was always smiling and helpful.

Some minor things - safe box did not work at our arrival because needed battery replacement. The door was not blocked upon closing and also needed to be repaired.

Excellent service, beautiful meals, international (US, EU) power points in rooms including USB ports, relaxing pool.

No coffee in the room, although you could get free instant coffee and tea in the lobby.

Had previously stayed at the Ritz Carlton, but moved over to the Pullman. It was every bit as good or better, and a great price. I’d say the Pullman was more younger scene and more fun

The rooms didn’t have a freezer compartment. The staff was great and allowed us to use their freezer in the bar, so all good.

This my fifth time at the hotel, although it has gone through a name/owner change. The great staff is one aspect, and the location. Great parking for my rented car included.

There is nothing. I used to work in the neighborhood, and I know the alternatives. For this part of Santiago, this is a top alternative.

Nice staff, good location next to restaurants and shops and to large green areas to enjoy nature. Room was a suite which was large with all the amenities and very comfortable. The breakfast was great with friendly staff.

The gym could be updated and enlarged. It needs new ellipticals and weights. Also the location is relatively far from the old city center but there is access to public transportation.

Nice large room Great choice for breakfast amazing location Great eatery across the street

pool was bit small ann uncovered so couldn't use it as it was cool