Our favourite part of the place is the pool. We love that it has the big slide, the one the that a tube can be used for. We also liked how clean and inviting the rooms were. I like how Nihkel (I’m sorry if I wrote that wrong) will go out of his way to accommodate you in whatever way he can. Whenever we stay in Lethbridge, this is our go to place.

The beds were a bit too soft, I felt like I was a banana with how soft it was. I’ve also used the card that was on file online, like once or twice before. The lady at the front absolutely refused to do it and said she can’t. Made checking in difficult but luckily I had my brother in law there to help me out so that worked out in the end.

I did not like the fact that I thought breakfast was included. In fact it wasn’t. I had a voucher for $25 for two people for the restaurant and the cheapest thing at the restaurant was 1399+ taxes plus coffee so I still had to pay breakfast out of my pocket for breakfast could have found different hotel couch is horrible. You need to get a foam for it I forget the lady who I felt wit for correcting my booking and the same lady checking me in She was black and extremely awesome The only reason I didn’t cancel that’s how good her customer service was great job!!!

Sofa couch $25 gift card for breakfast had to pay $24 out of pocket for coffee and breakfast

Waterpark was great for kids. Hotel was clean.

So much disposable plastic used in place of glass and ceramic and metal, for drinking wine/coffee/mixed cocktails from, and there was no cutlery available in the entire hotel, if I wanted to eat a salad or cut up some cheese to have a snack in my room. Also, I was unable to order any food from the restaurant because it closed earlier than what they advertised and they would not answer their phone or their door when I knocked.

The lobby was very open and clean, the elevators were right in front of the entrance to the awesome waterpark, the waterslides and pool were great and they have lifeguards in the evening. Front desk staff were very friendly at checking and the room and hallways were very clean. The room was a Jr family suite and had a little living room area with a sofa bed, bathroom was small but efficient and a seperate bedroom With Two beds. The Tony Romas attached to the hotel Was clean and modern with good menu.

Didn't like having to wait for front desk agent to get our towels to go in to the waterpark as they were busy checking in guests. Towels should be more accessible. Not only to save front desk having to hand them out, but to save people having to stand around waiting. Excited kids are no good at waiting!

The hotel staff in the morning were understanding and kind

I booked a room for 8 including breakfast. But on arrival was told only 2 breakfasts were included. The restaurant was positively horrible it took over 2 hours to have breakfast and the place was not busy at all. The hotel should operate their own restaurant.

Clean facilities. Courteous staff. Comfortable room.

The one thing I would knock was actually the description on the reservation. It showed there was breakfast, but in actuality, there was not. I was traveling alone, so that was manageable. If I were traveling with children, that would be a problem.

The kids loved the pool, rooms were accommodating and spacious, location was good. Business center was convenient for working on the go. Staff were above and beyond, very polite and courteous, kudos.

Pool was ok, though there were restrictions and extra fees. Going through renovations, one elevator working, breakfast was included but had to go next door, was not all inclusive and also required some cash in the end. High traffic area, be prepared to hear the roar of cat backs flooring it at the lights ✌🏼

The waterslides were great lots of fun for all ages swimmingpool wave pool and a play area for small children .the staff was friendly and helpful .

We stayed in the queen suite which had two queen beds and a pullout couch which we had intended to put the children but the couch mattress was way to small and therefore was way to dangerous for the children to sleep on so I had to sleep on it definitely not intended for adults .

The pool facilities were amazing. We enjoyed the Tony Roma's location for breakfast and dinner. The front desk staff were exceptional! Room was generous size for our family and very clean

On the breakfast shift the shift supervisor, while pleasant to guests, could be heard yelling at staff in the kitchen which was off-putting

It was a great room, freshly updated and the beds were super comfortable. Lots of space for a family. My kids were very excited when they saw the indoor/outdoor waterslide and the wave pool. We were relieved that there was a restaurant on site because we were tired and hungry from travelling all day.

The pool was busy so it wasn't very clean, I was finding hair whenever I put my hands into the water. The restaurant on site was very disappointing. The food was poor for the price and the service was very slow. The morning breakfast was even worse, we ordered a simple breakfast of eggs, toast and fruit. The eggs were overcooked, the toast was over buttered and the fruit wasn't fresh. It was easily the worst meal we ate our entire holiday.