I had come for University purpose so was close but not so close as to walk to USM. The ambience is good. Reception was good. The staff Mahabur was helpful They have a fish tank where we can feed. A small swimming pool. A snooker table where we played. we also used the Table tennis court basketball court Food I didn't have from them So no idea. I was upgraded by Booking.com from 2 Bhk to 3 Bhk so thankfully it was big and large. The rooms were spacious. had cabinets. TV was there Hall was huge with dining also Ac good cooling you have to ask for housekeeping. they do alternate days. I stayed here for 6 nights . wall clock is there but not working opp there is one small grocery to buy water. even further left there is a small grocery shop to get coffee or tea packs etc. All in all was fine but quite expensive rate .it was higher than a 5 star hotel of KL. Cab can be got easily if we use Grab.

The floor was quite old and slippery,cracked in some places.At first we had some difficulty in the kitchen with utensils but staff rectified it. It was mentioned Pay at Property so I used an international credit card and as soon as I landed at around 10 pm night I was charged on that. .Had they asked me I would have given my sons local.card .that wasn't in my favour. They told I have to tell. Sorry you should ask me if I want to pay with that card or another as I have reached so late due to flight delays. WiFi is bit slow and at times didn't work but that too was sorted out as soon as we told.

We were very lucky to find this accommodation. They always meet here. And although we were only here for a day and should have agreed on a late checkout. But my husband was taken away by an ambulance during a walk through the city. It was shortly before the eviction. The receptionist at the front desk helped me solve this problem remotely. And then he took care of ordering food and a taxi, because we were late to the airport due to an emergency. It also reduced my stress. I am very grateful to Mahabur for his humanity and professionalism. In addition, there is a very nice pool and it is comfortable for children. An extraordinary view opens from the apartments. Here we managed to rest after a long journey, wash our things, enjoy the city and our stay. If I could spare a million points, I would. Thank you very much for everything. I will choose the next time I am here, and I advise everyone.

The ambience was nice, quiet and pleasant. The room has an English classic style. The beds were cosy and large, very comfortable. A lot of facilities provided. All in all a good place to stay for a short while.

The facilities were not well-maintained though….the cafe has a cosy and classic touch but we saw a big ratatouille running around under the tables and chairs. The air condition was not working well i.e not cool in the master bedroom, it seemed old and disfunctional. No towels provided, i had to whatsapp housekeeping and they sent them later.

The staffs were very sweet especially the manager and the new intern girl. The original room assigned to us had faulty air conditioner so we requested to change room.At the reception they assured us that they would refund us if the next room also doesn't match our expectations but then the room they changed us to was quite good.Its like a homestay at apartment so we could use the common facilities in the house. They also allowed early check in at 12 as well as late checkout at 3pm. They also mentioned that we could still use the common facilities out of the room until 5 pm incase we need to wait before leaving. Excellent customer service and nice place to stay. Nice lounge area too.Worth the price

It seems like all rooms are full, so the staff gave us upgraded rooms which were the Penthouses suite at top level. We were so shocked to get the rooms that are obviously 2x than what we paid, but the staff said no additional charges. The Penthouse suite was amazing. Everything is clean and beautiful. So much things provided such as the iron, washing machine, hair dryer, big fridge, etc. We are really thankful for the hotel to give us the opportunity to stay in it! Thank you so much for the unexpected upgraded rooms.

Nothing. All good! The staffs (guard & reception) especially was very friendly to us.

Good location, close to the airport. Easy check-in and check-out. Very helpful staff. Good and easy parking. There’s security monitoring entry and exit. Nice swimming pool

The mattress in the second bedroom is uncomfortable, while the one in the first bedroom is okay. Bad gym, e.g. dirty, malfunction equipments etc

it is comfortable and very clean . mine was in level 7 so get a bit view of the penang first bridge . it is also quite spacious for 6 pax . love the swimming pool , snooker and ping pong area !!

no fan and only aircond . so to those that cannot stand cold just like me , might be difficult . only 3 towels provided , one for each room so it is advisable to bring own towels.

I loved how big the room was, how many facilities were available (ie kitchen, washing machine, gym, pool). The staff there are always friendly and are willing to help with any requests I had. The location is perfect to travel around Penang Island and is at a very reasonable price.

The internet at times would not connect and/or the connection was a bit poor inside the room.

The pet friendliness around the properties. It is really rare to have such properties around in Malaysia. The properties also have a Pet garden where you can bring your furkids to walk and hang out there.

I don't exactly like How clean is the floor it.... it is toooooooo clean till the extend that it is very slippery, if possible please try to use a different solution for floor cleaning. it's not too friendly for elderly

I love the ambiance, it's calm as it's located in the middle of neighborhood. So it's not loud with the vehicles.

The electrical appliances are just ok. There are microwave, refrigerator and water heater. But there's no water boiler so it's hard to make coffee even though there are several sachets of coffee and tea prepared. But the stove are well equipped with gas so it can be use.