Close proximity to the custom and shopping and eating places. Room is spacious and clean. Staff are very friendly and always smiling to make me feel welcome. Breakfast spread is very good with a good mix of western and local food. Very personalise service with welcome message via WhatsApp checking with us on our needs even on the day of checking out. Have stayed 3 times in double tree once in Penang and the service standards have always been consistent.

Nothing to dislike except that the vicinity around the hotel is now under construction but that’s not the fault of the hotel:

Buffet Breakfast and Dinner is really a smorgasbord. Their established systems are very anticipative of the needs of guests. Some examples I can pinpoint: - We stayed in three rooms, and wished to be placed on the same floor. The reality, we can't get all the three on the same floor. They offered to change the room on the second night. Proactively, without further asking, they have prepared the new room. - At dinner, they have prepared a table for 9 of us, before we came to the dining room. - Our flight was very late in the evening, so we missed the dinner.(Our booking was on half board). We wrote them, if there will be a compensation or any other solution. They came quickly with a solution, where we got credit to be used as room service. We happily accepted this gesture.

Checking in was slow, taking more than 15 minutes, although there was no other guest. Reason: It took very long just to make a photocopy of our passports,. Photocopying was done behind the wall, and no information why it took so long .... When we checked out, the staff didn't take the dinner credit (the first day when we arrived late) until we asked. If we did not check all the itemized invoice, we may have lost the credit. But the staff were responsive and made necessary correction immediately (after we asked). Both of these issues, might be due to staff quality, rather than system issues.

I was pleasantly surprised with the service and hospitality of this hotel, right from the reception, who remembered my name, and asked me how I was every day ( I wished I remembered his name), to the house-keeping. I had booked the King Room with Executive Lounge access, the pre-dinner cocktail hour was good, and it is a nice lounge to chill, enjoy from view if I did not want to go out into the hot and humid outdoors. A staff (Ariff, I think) at the lounge noticed I was walking around with a cane, trying to get a cup of coffee, came up to me and helped me take my cup of coffee to the table, and said I could just call him if I had needed any help getting anything. I thought that was so thoughtful. The breakfast spread, I would recommend, if it is your first day, and you want to try Malaysian food, go to the Makan Kitchen instead of the Executive Lounge. There is a bigger spread and everything was tasty. I was really sad to leave the hotel, I had tried to extend for another night, unfortunately I could not due to work commitments. This is the first hotel in many years where I felt that way. Definite A plus plus.

nothing

The hotel room was comfortable and well-appointed, providing a relaxing retreat after a long day. The bed was incredibly cosy with soft linens and plush pillows, ensuring a restful night's sleep. The room was spacious, clean, and thoughtfully designed, with modern furnishings and warm lighting that created a welcoming ambience. The amenities, including a mini-fridge, kettler, and high-speed Wi-Fi, were convenient and added to the overall comfort. The bathroom was spotless, featuring luxurious toiletries and a powerful shower. Overall, the attention to detail made the stay truly enjoyable.

The food at the hotel was truly delightful and exceeded expectations. Breakfast was particularly impressive, with a wide variety of options catering to all tastes. The flavours were fresh and authentic, and the presentation was impeccable. From the fluffy pancakes to the perfectly cooked eggs, every dish was prepared with care. The fruit selection was vibrant and fresh, while the pastries were buttery and delicious. The dining atmosphere added to the experience, making it a pleasant start to the day.

I love the breakfast buffet spread..... The croissants were baked live and it's always fresh hot!!!! The consistency of the quality of the spread was magnificent! It was worth every dollar I paid. The staffs were all so friendly and graceful.... My son fell sick one day and I needed the housekeeping done ASAP... So I requested for it and the hotel staffs got it done... I was pleasantly impressed. At 2am I called reception for plastic bags as my kid was vomitting non stop, they came over ASAP... I really enjoyed the entire 4 day stay here... I will definitely don't mind paying extra $$$ to experience Doubletree again! My kids enjoyed the stay and every morning, they look forward to waking up for breakfast to play in the playroom after cereal with milk.... So it goes without saying that me and my husband too enjoyed our quiet breakfast time. Aha!

The size of the room was moderate. From the pictures and descriptions, I had a little too high expectation. So upon entering the room, it did feel abit smallee than my expectation. But that didn't ruin anything at all.. In fact it took me a while to realise the size was just nice. Ahaha

Room very clean and staff very friendly , bath water pressure was perfect and breakfast buffet spread was very good

The Tap water smells very chlorinated

Room 2021 was at a pleasant corner at the end of the corridor. Although it was at a quiet corner, it wasn't far from the lift lobby like most corner rooms are. The room is a good size with good placing for luggage, writing table and pantry table. The bathroom and toilet area is clean with clean, fresh and fluffy towels. Pleasantly surprised to have Crabtree & Evelyn shower gel, shampoo and conditioner. There was also no unsightly black mold along the rubber seal and grout in the shower area, which is commonly seen in shower cubicles.

1. Floor mat gets soaked with water after each shower as water tends to seep out through the bottom of the shower door, making the floor wet. 2. The tissue box was old and had rusty spots all over.

Room was excellent. Good size of room and everything made sense. Breakfast looked very good with a lot of choices. Very comfortable and good hotel.

Aircon thermostat didnt work. It was cold all the time even when I put it to 27 degrees. Had to turn off the aircon to keep warm. Price is expensive. S$250 per night is expensive. Although near City Square, it is still too far to walk with luggage. Maybe a shuttle to bring us to City Square and back could be arranged, especially when it is raining. the walk to City Square can be dangerous for a young lady to walk as it goes through some dark areas.

It was awesome...we stayed in the the junior suite room with a living room and masterbed. the place was so huge and roomy, comfortable and luxurious such that we dont feel like chekcing out. food from the room service was excellent, no matter how late or early we ordered, they always delivered on time on target. Whenever i go JB, this hotel is always my first choice.

Pool, while it is nice and huge and cosy, it can get very cold as the pool is not heated. plus the leaves from the trees surrounding the pool was not fished out from the pool and dirtied the pool.

I booked this property for a sleep study and wanted to find a really comfortable hotel to stay at. I’m usually not keen to spend much in Johor Bahru for stays but decided to pick this one for my sleep especially - the beds are amazingly soft and fluffy, perfect for those who love snuggling in a safe/cooling fluffy nest. The breakfast spread is rich and diverse, ranging from nasi lemak/roti canai/antipasti/pastries/porridge and so so much more, there’s simply too much to try it all. I wasn’t feeling well hence I didn’t try most of it- but i think for the price it is a great deal. I would recommend the breakfast for those who would like a sampling of a generous spread. Else, there is decent local breakfast in the vicinity for a much lower price. The hotel is very centrally located and within walking distance to JB Sentral- and close to a ton of walkable shops and restaurants. Facilities are very good too- there are steam rooms with warm jacuzzis, a well equipped gym (machines are clean, plenty of weights, but there is no squat rack/barbells- cable hip thrusts anyone?), and a nice little Italian restaurant with an open area to watch the unobstructed view of the sunset. I think this restaurant is a little bit overrated honestly, but is decent. I came here because of the raving reviews of the Italian food but there really is nothing particularly memorable about the food.

Some barbells/ squat racks in the gym would be nice! Feels like there’s limited stuff I can do with the free weights for lower body.