Mainly because of the location and easy to find eatery areas.

Room was upgraded to 3217. Spacious but not enough dustbin, and the pillowcases are stained with black marks. Even after requesting to change, but still did not meet the expectation. It's time to upgrade the linens (bed).

- Location : Above Sunway Putra Mall - Big abd beautiful lobby - Big size of room - Many choices for breakfast buffet - Fast check in and check out process - Iron and iron board already in the room

- At some part of the hotel wall, got like fungus/damp area maybe due to rainy season - The Kiblat direction provided on the ceiling is wrong. Always double check with your compass apps in the phone

Great location, good breakfast, staff friendly and very professional- great customer service. The Lady at reception desk was very helpful and lovely and so was concierge. All security guys very nice, always greeting us with a smile! Lots of water provided for the rooms.

Could have tea and coffee facilities in the room- but apart from that I cannot find anything else- we had great stay!

clean and comfortable

mostly good. But 2 not so good things to note: 1. one customer service staff make me queue and wait while she serves other customers when my room access card was not working. not sure if this is a management thingy, but this is poor customer service. 2. my name and room number was used by others to sign up for a free breakfast meal in the hotel cafe. it was not my signature and not my handwriting, so clearly this is a loophole that needs to be plugged.

The breakfast is quite splendid! There are Malay, Chinese and Arabian (shakshuka, baba ganousj, hoummous) dikshes, there's a Continental breakfast and even some Danish pastries, fruits, cakes, tarts, and the usual coffee, tea and juices. The rooms are quite spacious and well maintained and the hotel is located at a quiet location, near the LRT and KTM and there's even a hop on hop off bus stop just in front. Adjacent the hotel is the Sunway Putra Mall with the famous Selera Food Street, ATM's, a Guardian, some pop up shops, a mini fun park, H&M, Uniqlo, and many pop-up stalls. Tried the restaurant Nusantara too: Excellent and original Betawi taste of the Soto Betawi set! Quite filling.

The swimming pool area could use some plants! If the opening hours could be extended a bit, guests could profit from shopping AND the pool:)

Friendly and professional staff. Mall is right downstairs which is very convenient

No handtowels provided, cleaniness of the room and bed sheets could be improved. The bed sheets had stains. Tables for laptop working would have been nice in the lobby area. We upgraded our superior room to a deluxe room. But the view in the superior room Was actually much better, we could see the Petronas towers. The view from deluxe room was rather disappointing to the back. We didn't like that we would be seated by the staff at breakfast and could not choose a table ourselves. They seated us mostly in the middle of other taken tables which felt crowded although there were other less crowded spots available..

One thing which was outstanding in this hotel - was the breakfast. Variety was unbelievable as was the quality. I normaly have little breakfast, but could not stop sampling food. The choice was to sattisfy any traveller from anywhere in the world.

Clearly the hotel's glory days are in the past. All amenities were fine and appropriate, but the quality and luxury sometimes not in a 5* category. The matress softness was not in my liking (too hard), but I know Asian people prefer hard matresses. The views of KLCC from the pool area are blocked by trees - why not having a clear view of such a visual amenity? Nevertheless, little was wrong in the hotel, just few little things here and there could have been better.

Everytime we holidays to KL, we will stay this Hotel. Last time b4 renovated use to this name Legend and now Sunway Putra cos very convenient to shop, near MRT PTWC and away from busy area n road. With shopping centre just beside keep coming new store whenever we coming. All Staffs very friendly, keep it up. The Restaurant food also not bad, nice area. I don't mind to stay here again and again cos been others Hotel but i still prefer here😂

Only thing that I notice that the bed n bedsheet are not clean, got stains. Pillow too flat maybe it's too long and time to change and also got stain.🥹🥹😭

The breakfast buffet was truly spectacular! An array of breakfast options from Chinese, Indian, Malay and continental. The room was very spacious and grand. Very comfortable beds! The facilities were great! Clean swimming pool and gym. The staff were all accommodating, especially the security guards who were always greeted us warmly with a smile.

For a 5 star hotel, there were some small details in the room which I find are not acceptable for a hotel of this stature. For example, the headboard and carpet had stains on them. The window was also very dirty.

Helpful attitude of staff , breakfast , cleanliness, ambience, proximity to mall and train station .. Mr. Vijay, Mr. Shervin and duty manager Mr. Aamir were very nice and courteous...... Overall a nice stay in a nice hotel with wonderful staff ......

I was alloted a room which was not what i had booked and payed for..... I complained about this to duty manager Mr. Aamir and next day it was changed. There was a clear disparity in size and furniture. I had booked a deluxe double room but was provided with a superior double room. It was smaller with no sofa and no extra table.... This should have not happened and i regard it as breach of trust. Carpets look dated and need to be changed . Adjacent rooms have interconnected doors which though locked are not sound proof. One can hear the occupants of adjacent room.