Tranquil oasis in KL, perfectly located to walk / get a taxi anywhere central. Beautiful design and comfortable amenities.

Understand that the hotel uses the pool space for external events but during the time we stayed there was a wedding and all week dinner events meaning that the pool space was much reduced all day, there weren’t any pool loungers by the pool in the sun (there were some round the corner but in the shade in the afternoon and not by the pool, the rest of the loungers are in the shade). It also felt less comfortable / exclusive / relaxing being by the pool whilst large groups of people came for dinner. Hotel guests shouldn’t have to struggle to find place to relax by the pool versus external guests - would consider moving these events inside or somewhere else in the building.

- The location is great, within walking distance to Pavilion, Bukit Bintang & KLCC. - Easy & fast to get taxi because of its location. - The lobby smells really good (because I am very sensitive with smell, I find this very important as it sets my whole day mood) - The room is spacious, very modern with black-out feature. It's got a nice seating area which can be a day bed as well. - The bathroom is amazing: It's got this middle area where I can use as my private space to do my hair & make up, and it even has 2 wash basins, so my husband & I do not have to fight for it 😁 and of course I love the bathtub: I used it every single night to relax with nice view because it's by a window - The housekeeping staff were all nice. The service is amazing.

There is only 1: the receptionist. Maybe there is only 1 particular receptionist (while others are just okay) who appeared very cocky. I have stayed in many 5-star hotels and the way staff present themselves is what makes a difference between a 5-star establishment & those that are not. I was just surprised that the way the staff talked / responded to query was (for me) not polite (perhaps the intonation or the tone of the response). I needed something at night, when my husband called the receptionist, she turned it down, then I called back & she pointed that she has turned it down before. I was very upset with the way she talked, but to avoid ruining my holiday, I just avoided every possible communication with all receptionist during my stay.

Good location, lovely designed rooms. Staff friendly, particularly at breakfast service. Excellent selection at breakfast, particularly for vegans who can for example have alternative milks and chickpea omelette, alongside other standard Asian and western breakfast options. Appreciated the refillable glass bottles of water rather than use of plastic. Pool has nice views of the Petronas Towers. Small but good gym.

Pool doesn’t open until 8am, would be beneficial to have earlier opening hours.

I’ve stayed in many hotels over the years due to my job that involves frequent travel, and this hotel is one of the best I’ve experienced. The comfort level is exceptional, the staff is amazing, and the location is perfect. Highly recommend .

the breakfast saloon doesn’t have enough space, so you often have to wait in line, which can be quite annoying. People waiting outside makes it uncomfortable to enjoy what should be a 5-star breakfast experience. Additionally, the breakfast variety is not that extensive

Beautifully designed, charming corner bedroom, big bathroom, nice details, environmentally conscious, lovely pool area

A few minor things: The light system that didn’t allow for normal reading light per person; bathroom light that cannot be switched off; bed was rather on the hard side; breakfast was good, but waffles and pancakes were very dry; coffee (with oat milk which was nice) was the one day good but next day not 🤷🏻‍♀️. Still, I do recommend this hotel, it’s very special

Very cosy room that make you relax. The interior and lighting very soothing. Love the room with a proper black out blinds. They refill the minibar everyday which is good

I arrived at 12pm hoping they could give me early check in as it’s in the weekday, but they only allow me to check in at 3pm and ask to wait instead. No room upgrading for us even though we waited. The TV is small and outdated and wish the room is soundproof. You can hear cleaner cleaning the rooms and people walking and talking at the corridor. The basement parking smells.

My family spent a memorable 4days at the Ruma Hotel. Everything is impeccable for the moment, except I'm not sure whether my deposited money was refunded or not.

Cost too much time to refund the deposited money

We stayed at Ruma only for couple nights, and the experience was good, we weren’t wowed but we enjoyed our stay On the upside: - The hotel has a pretty unique and nice decor - Location is very good - you can walk anywhere - Staff is generally smiling and well mannered - Room was just right - it was 100% accurate with descriptions and photos but it didn’t have anything that stood out to us - Generally the rooms are very clean - Hotel is relatively unexpensive and up to 5* standard, so it’s a good value for money

On the downside: - We made a mistake of reserving „normal” city view room and the view was really not that great - looking at the building infront; but of course, that’s on us. Highly recommend to get the KLCC view room - Pool bar / restaurant feels overpriced: quality is not amazing (not bad either), while prices are quite high - Roomkeeping missed some spots on one of the days Overall it’s a solid hotel choice. We weren’t „wowed” but there’s nothing majorly wrong either. Good location makes up for the small minuses and the unique decor is very pleasant.

The ambiance, size and layout of the room. The cleanliness and decor of the room were very well set up and comfy bed and pillows. Especially the bathroom was very practical with its layout.

The location and where the hotel was situated tricky to find.

Breakfast was good especially the eggs where you get quite a number of choices. The staff was attentive to your needs especially those at the reception and the concierge. Room was clean and well maintained by the housekeeping. Good job to all of you!

There is hardly anything to dislike about the hotel except location. Although the distance to Bukit Bintang (Pavillion) and KLCC are quite near, there is no sheltered pathways and crossing the roads are quite dangerous as the traffic does not follow the traffic rules. Take care when crossing the road.