Great!! Elegant!! Superb!! Such a lovely hotel, exclusive interior deco, perfect for romantic themes. Went to KL to celebrate my wife's birthday and Ms Syira from W Hotel prepared a balloon and cakes to surprise my wife and it was complimentary, really appreciate the effort made and really make her birthday a memorable one. We booked Spectacular Twin Tower view room, very nice view especially night time and totally instagrammable!! Their lobby and swimming pool area were absolutely perfect for OOTD snap. Will repeat to stay in again on next opportunity Location - Few steps to Suria KLCC, not even hundred calories burnt - not even 1 km to TAPAK Urban Food Street - Nasi Kandar Pelita on left side, stone throw distance Price - Reasonable and worthed Staff - Very nice, helpful and professional Overall - The W hotel was really nice, the ambience of its interior was really unique. Thank you

The screaming noise of REMPIT (motorcycle) still can be heard even though you are at high floor

Stayed here for 3 amazing nights. From the moment we stepped in, we were treated with so much love and warmth! A special shout out to Alex (who didnt mind taking our OOTDs outside hotel just minutes before he started his day shift) front desk Syaff (who remembered my name on my second day!! And who sung me a Birthday song ALONE FROM HIS COUNTER AS HE SAW ME WALKING BACK TO OUR ROOM!!), Flock Manager Regina (who was super concern of our well being - our family was down w slight flu and got me a herbal lemongrass and ginger hot tea) and Chef Su (for taking in details and also baked me a birthday hot Pie!!!) walso, to the swimming pool crew! The crew in charge on both days got us floaties so that my boys (4 & 3) were able to enjoy the pool. Wonderful breakfast spread! Oh, and we ordered Nasi Goreng to try out for room service😍…. Blessed to spend my birthday here in W Hotel. Although price point is steep, nothing was shortcoming. ruly worth every cent paid. 😍😍😍

We love everything! The staff made our stay exceptional. We felt welcome right from the moment we stepped in at the reception. Kudos to the W hotel for having outstanding, friendly and attentive staff. All the little things they did are highly appreciated. The breakfast spread has a variety of food. What's most special about the breakfast buffet is that they have a table breakfast menu, so we can order from it. The pool has superb view, the Petronas Twin Towers! We love the location as well, just 5 minutes walk to KLCC.

Nothing,

Stunning views from our hotel room of the patronas towers and the most gorgeous room. Beautiful decor, cleaning service done twice a day!! The staff were absolutely incredible, so polite and helpful. We were celebrating our one year anniversary and were welcomed to balloons, a lovely card and chocolate in the room which was the nicest touch. The swimming pool was beautiful too, with great views. The location was perfect and I was very impressed with the room rate- for a W, it was so reasonably priced! Highly recommend this hotel!!

The breakfast could have been a little better- but it was still good!

Staff were very nice and accommodating.

Multiple mirrored walls, almost hit my head into one thinking the mirror was all the way back but actually in your face. Also we had difficulty looking for some amenities eg coffee maker, coffees and teas because they hidden behind a colored glass. Didn’t realize it was a small closet. Maybe at check in staff can familiarize visitors where to find stuff. I mean the hotel and rooms are beautiful designed but I feel it is not accessible to the daily amenities needed.

Arrived quite late due to heavy traffic from our hometown, but the check-in was quite smooth. Quite confused at first as we needed to go to the 8th floor for the check-in process. Credit to Aaron who explained everything to us on how things work in the room. When we had our breakfast, 1 of the staff even asked our feedback about the foods; forgot to ask his name though. Overall, I could see the staffs here are very attentive to the guests, and we feel welcomed by them. Such a great hospitality by W Hotel staffs👍

The cleanliness of the toilet could be improved.

Unbeatable location. Clean, well-maintained rooms. The staff was very friendly and made me feel at home at any given moment. Really good breakfast: the variety of options was awesome. The pool bar is chill during the day and a scene at night (especially on the weekends). I can’t wait to be back!

The pool bar was closed for private events from 6pm until 9-10pm on 3 out of the 6 nights I stayed there.

The view from the room was simply amazing, Petronus Towers in touching distance, definitely worth a KLCC room. Staff couldn’t do enough, so courteous & helpful. Organized transport to our next location in Ipoh at much less than many of websites offering car transfer

The pool bar service was sometimes very slow & on an evening there is a different younger crowd, there for drinks & instagram pics of the tower view, music can be very loud

Our family felt blessed for the mini encouragement party organized by the hotel staff for my daughter. They even took the trouble to extend a late check out for us as my daughter was having her examination at The British Council, which is located just across the road . So that she can refresh herself before starting journey home. Thanks again

Please take note that the rooms that had the adjacent door to next room, were not sound proofing. We were losing our sleep when the tenant next room came back late and started to have party in his room.

Egg counter is the best compared to the other hotels we've visited before. Banquet staffs are attentive. Tea and coffee is great. Variety of nuts available at cereal counter, great for our kids. And the assorted Danish pastry is wonderful. Room was very futuristic. Even the light switches are touchscreens. Coffee maker in the room is a nice touch. Staff in charged at the pool is very helpful.

Had to wait for too long @ the parking's lift. And they should've mentioned cash deposit is required before check in. Had to run to the ATM machine to withdraw RM 500 (nobody keep that kind of amount in their wallet) plus its 2021, everything should be cashless.