Hotel is excellent. its in a very Good Location just opposite to Spring Mall and walking distance to Swinburne University of technology Campus (Australian University) and an ideal place for parents to come to see their Children study at the Campus. few Restaurants are also available in the area. 20 Minutes from the ushing International Air Port. This is our 3rd time we stayed at Citadines, Not sure of Breakfast as our booking was on Room Basis.

Internet speed should be upgraded while multiple users are logged in

The bed was comfortable. The staff were very helpful and friendly. The security guard assisted in pointing me to the correct direction to the reception counter. The kitchenette was well equipped. Suitable for a short visit with the family of 3.

The entrance opened to a vacant mall so it could be quite eerie at night. The basement could be scary for a guest who is travelling alone because few people were seen. There were only cars. Hopefully there are many CCTVs installed for safety purposes.

The room was superb. The comfort, the facilities and the cleanliness was amazing. It was worth the stay and for the money paid.

Can be improved. 1. It was supposed to be a large double bed when i booked. But the room i got was two single beds put together. Shouldnt it follow the selection made upon booking? 2. The water outlet (below) in the shower was stagnant. After showered, there's like a pool of water probably about 1 1/2nches high. But it subsides after a while. 3. The non stick pan needs to be replaced. Worn out. 4. Some of the bowls, plates and mugs were not in pairs. I booked for 2 pax. At least a pair of these would have been great.

Room is wonderful value for money. the location is super as its on the opposite side of Spring Mall and walking distance to Swinburn University of technology. ideal for Parent who are visiting their children studying at Swinburne University. there're few restaurants close by specially " Spoon " is a good restaurant with tasty food for reasonable price. we are very much satisfied with Citadines . it has a Nice Laundry Facility with Washer & Drayer and need to buy Tokens from the Front Desk

No thing at all

The rooms are exactly as pictured on the website. However, what surprised me was the 'hallway' to the rooms. A long walkway through a little jungle. It matches very much with the reason people stay there (for the monkeys and/or sunbears). The hotel staff is very friendly. Checkin was super easy (and fast), the restaurant is nice with decent prices. And with 5-10 minutes walking you are at the monkey sightseeing! Excellent location!

The walls/door of the rooms are not soundproof at all. You can hear everything from all rooms.

Staff are great, they are friendly and very much accommodating to our travel plans and requests. There's a coffee shop downstairs, its very accessible and they even have a vending machine with essentials downstairs.

Could use an upgrade but honestly not a big deal as the maintenance is great and its very clean. Location was a little far from where I wanted to stay but that was on me. Nothing to do with the hotel.

Warm welcome and well located near to plenty amenities like the Springs Mall and Islands coffee shop with fantastic cakes just outside. The apartments are brilliant, roomy with good air con. Breakfast was lovely and the lady that welcomed us each morning was friendly and helpful.

There is no negatives from our perspective. We intend to stay again, every time we visit Kuching.

Nice apartment with cooking facilities( microwave, induction stove, pots, pans), cutleries n plates. There are swimming pools, kids wading pool and jacuzzi

Room facing Spring mall is rather noisy from traffic along the road. This can disturb sleep. Rooms facing away the roadside is probably quieter

I really like my stay here. The staff members were friendly and helpful. The apartment was nice, clean and very cosy. My apartment had a pool view so it was easier for me to monitor the kids when they’re swimming or playing at the pool.

If I have to nitpick one thing, I wish the walk in shower had a bench.

it was strategically located to swinburne uni

it needs some renovation some of the fixtures are worn out or old