It's really well located, walking distance from the main park avenue and the barrio. Everything was very clean and wifi worked very well. Free parking was also useful.

Beware- if you don't confirm your arrival time, they will "cancel" your booking (although I was never notified of this cancelation). Not optimal when you're arriving at 10pm. They then "rescue" your booking but then you have to make do with what they give you. We had booked a room with a view to the mountains- we got a room with no windows.

I liked the cafeteria with the view of the mountains and both indoor and outdoor seating. Also, the view from the room on the fifth floor was great and the same price for two beds with the view or the king room without the view.

The cafeteria didn't open until 8 am on Sunday, which meant going out looking for a coffees shop but nothing was open in the barrio old city until 9 am. So I , I ended up returning to the lobby where I was able to hang out and recharge my phone. When the cafeteria at the hotel opened at 8, it had one comfortable sofa-style seating which allowed me to enjoy a leisurely breakfast until the contemporary art museum MARCO opened at 10 am. I guess it would have been okay had I not been tired and hungry after an overnight trip.

Great location in Barrio Antiguo, walking distance to markets, convenience stores, bars, restaurants, Macroplaza. The cafe was extremely convenient, and everything we ate was delicious. Staff is super accommodating and helpful. Wifi was good.

The AC unit was just ok, it didn't remove any humidity so it always felt hot. And the shower head is installed in the ceiling so it's virtually impossible to take a shower without getting your hair wet!

Location, kind dedicated staff, rooms are very clean! I stayed here last year and I was pleasantly surprised this time that there is now enhanced security while taking the elevators… before that, you could access rooms from parking garage, now you need a guest key to access rooms. I love this hotel, it is amazing, great views of Cerro de la Silla, very comfortable. This is a gem of a hotel in Monterrey downtown, and I would gladly come stay here over and over again when visiting the city.

I wish there was a pedestrian entrance from the square next to the hotel, not only from the garage which can be a bit confusing. Please make mini fridges/microwaves available in the rooms.

everything except the wifi and the hairdryer

wifi was extremely slow, my data plan was slow for some reason the first 2 days of my trip so i was thankfull the hotel had wifi, but it was even slower, good thing data got fast as normal on the 3rd day, also the hairdryer was odd, it had the ability of getting super hot and still not dry your hair somehow

The location is excellent. I can easily walk to Barrio Antiguo and the malls along Av. Benito Juarez. Pabellon M and Liverpool are also close by. Many convenient stores within walking distance.

The electricity went out for a few hours (no wifi, no lighting, no AC), and some problem with AC remote controller. The AC remote controller was fixed quite quickly.

The hotel is just next to the main square, it also offers you a great city view from the restaurant balcon. The staff is very friendly and the check-in / out process were smooth.

There are some repairs, constructions on going in Monterrey downtown next to the hotel, which does not disturb your rest but it difficults your arrival to the hotel due to the traffic situation. Of course is something the hotel could not control, but just to keep in mind.

The location was excellent. The room was large and the air-conditioning was very good

The entrance was unusual. Had to walk into the parking garage entrance area to access the elevator to get to the lobby. In the room there was no glass for drinking.

The hotel walking distance to museums, churches, local shops, market, restaurants and other sites.

No available airport shuttle. No coffee maker in room or coffee in the lobby. No hand towels or wash cloths provided. This is the first place I stay where the king room had no window view outside (and hotel website did not indicate there was no window). I was offered an upgrade to a room with a view only a room with 2 double beds.

Great location right next to he Macroplaza and barrio antiguo, so it made it pretty 'walkable' to get to restaurants and bars, and cultural spots.

It was overall fine, I guess the could have provided extra towels, and glasses to have some water/drinks.