it’s all very well maintained, clean, beautifully decorated, beds are like clouds, with different pillow options, staff is helpful and friendly, the food is great with a lot of eating options, right on beautiful white sand turquoise water beach! I fully recommend it! We were there with our toddler and it had everything we needed for him, very child friendly and a fun kiddie pool for him to swim in. Bonus points, although child friendly, the distribution was such that you could still find peaceful places to relax. The cozy stylish restaurants are designed to make you feel like you are in a boutique hotel, food and service is amazing! I’ve been to Cancún several time and must say this one is a hidden treasure among all inclusive hotels.

Not a big issue, everything was really perfect except for one thing… all drinks were from concentrate, and too sweet for me and our toddler. Even the juice in the morning was not fresh. As I give my toddler all natural drinks, we had to stick to water the whole trip. It would be nice to have the option to ask for freshly squeezed juices, or natural drinks for us who don’t drink syrups/concentrates.

Absolutely wonderful hotel! We had the best family holiday ever! My toddlers (2 and 3) loved the pirate ship, the beautiful stretch of beach and all the wonderful amenities. My husband and I haven't been so relaxed on a family vacation as we were here!! The staff were incredibly friendly and all of the food and drink was delicious! We will ABSOLUTELY be returning to fiesta Americana!!!! I cannot recommend this place enough! All of the restaurants and food options were wonderful and the entertainment during the day and the evening shows were great fun! Everything was so clean and we also enjoyed a massage at the spa which I would highly recommend! Thank you so much to the staff at Fiesta Americana for such a wonderful vacation!!!

The property is nicely maintained, clean, and very spacious!

The extra fees they want to incorporate after paying for the trip… taxes/commissions. Plus the constant hounding of booking excursions with them and tipping. Having to tip every 5 secs, not so great. I go on vacay to be at the pool/beach, I don’t want to carry anything and having to be with cash handy at all times is not really a relaxing experience! I understand everyone wants to get paid but just because we spend a pretty penny for vacation doesn’t mean the funds came to us easily. We need to save for a while and I’m not for just handing it over to everybody because they struggle more. They have a job with the resort and the resort should provide for them. Not expecting us to give them money for every cup of water we ask for! Other than that my family and I had a pleasant experience.

the food is excellent rooms are very nice and clean. Very friendly staff.

There is not much too do in the hotel except some games from the animation. It would be nice if there were some (video)games or other things tomdo especially if it rains. The location is on a hotelstrip to go out you need to take a bus (every 2-4 minutes) or better take a rentalcar to explore the region. The formula is all-inclusive but some food you need to pay more (especially the steakhouse)

We stayed for our 10 year wedding anniversary and the staff were fantastic. We were married at this hotel and some of the staff are still there since that time. Highly recommend.

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This was one of the best vacations I've had so far. Here is a list of the things I have been enjoying: - great food - staff was friendly and respectful - service was great, most of the time no queues for breakfast, etc - everything was extremely clean - nice pool with separated kids area - kids club with daily activities - lots of entertainment options at the pool (dancing, contests, etc) - evening shows every other day in a nice theater (these were great by themselves, I personally enjoyed the coco show) - separate cafeteria with ice cream and crepes that were made fresh on the spot (I was there every day) - hospitality room offered in the last day to take shower as we lounged by the pool after checkout - help was provided for any subsequent asks/issues - aquaworld activities were sold inside the hotel with generous discount if multiple activities were booked (I personally booked the sub, jungle tour, ski jet and sky rider). Recommending jungle tour as first option with sky ride/ski jet second best - covid test offered inside the hotel with prebooking at no extra charge

This was so good, it's hard to find negatives, Adding some improvement ideas: - hospitality room was a really nice to have given that extended checkout was not available. the initial staff mentioned that hotel was fully booked when I asked for this, but couple of hours later a second staff was more friendly and offered the room for 30 min at no charge. This negative became a positive eventually, but worth mentioning - The ice cream shop opened at 3 pm, would have been nicer to open maybe around 12 pm? - The gift shop from inside the hotel is pretty expensive, bought couple of beach toys and a tooth brush for 100 dollars

Great all inclusive, rooms were clean and comfortable, staff very friendly.

Wine options could be improved. Only one white wine option, who still drinks Chardonnay?

We loved the location and the pool.

The constant ants in our room & in our beds! Also, the quality of food in the dining room was similar to cafeteria food. The restaurants that require reservations were much better. We were asked to listen to a vacation club timeshare presentation and that completely turns us off to any property. It definitely lowers the quality & value of the property.

great hotel and facilities, the staff are amazing and will do anything they can to help, rooms spotless and comfortable and the complementary drinks fridge is topped up daily. great selection of food and drink throughout the hotel and poolside. may be worth booking into the Italian and steak restaurants as these can get busy and you may have a long wait. beach and sea area 10/10

I thought I had to worry about the Germans reserving all the sun beds but it appears the Americans are the prime suspects, annoying as all the prime pool spots are reserved very early and unfortunately/annoyingly some people never occupy the seats, the hotel should be on this, I picked the beach beds and never had this problem with the beds

Overall we enjoyed our stay. The room was quite sizeable but not adequate for a family of 6. I had to get 2 rooms due to non availability of suite. The collection of restaurants and food availability exceeded our expectations. Excellent collections from the buffet breakfast. lunch and dinner. We also dined at the Steak house to celebrate my birthday - the food was excellent. Staffs were all generally friendly and willing to assist or help. Great ambience

Non availability of 2 rooms with adjoining doors. We are family of 6 and needed a suite or at least 2 rooms to allow for entire family to be together. The 2 rooms provided were side by side but we had to go out of each room to get into the next. 2 rooms with adjoining door would have solved the inconvenience