197 reseñas
Desde
$236Retorno Del Rey #36, Zona Hotelera, Cancun, 77500, QR, México
197 reseñas
1/222
Paquetes de spa/bienestar
Restaurante
Frente a la playa
Playa privada
Piscina al aire libre
Wifi gratis
Servicio de habitaciones
Gimnasio
Welcome to the luxurious Kempinski Hotel Cancun, a 5-star resort located in the vibrant city of Cancún, Mexico. Situated just 7,5mi away from the city center, this beachfront paradise offers a perfect blend of relaxation and entertainment.
With 197 reviews, this hotel is highly regarded by guests who have experienced its first-class service and amenities. Starting at $236, the Kempinski Hotel Cancun offers an array of features to enhance your stay. Take advantage of the outdoor swimming pool, private beach area, and hot tub/jacuzzi to unwind and soak up the sun. For those looking for some pampering, indulge in spa/wellness packages or enjoy a sauna session. The hotel also offers a fitness center and tennis court for the active traveler.
The Kempinski Hotel Cancun boasts an impressive range of amenities including a restaurant, bar, and room service. For families, there is a kids' club, kid-friendly buffet, and babysitting services available. The hotel provides free Wi-Fi, air-conditioned non-smoking rooms, and stunning ocean views. Additionally, guests can take advantage of facilities such as a golf course, beach chairs/loungers, and a terrace overlooking the beautiful Cancun coastline.
Experience luxury and comfort at the Kempinski Hotel Cancun, where every detail is tailored to provide an unforgettable vacation. Whether you're looking to relax on the beach or explore the vibrant city, this resort has it all. Book your stay now and immerse yourself in the ultimate Cancun getaway.
Indulge in the luxurious pool facilities at the Kempinski Hotel Cancun. We have not one, but two outdoor pools for you to enjoy. Both pools are available all year round and offer a heated option, ensuring a comfortable swim regardless of the season. The first pool, with its stunning view of the ocean, is exclusively for adults, providing a serene and peaceful atmosphere. If you're looking for a more relaxed setting, the second pool is perfect for you. It also has a shallow end for a refreshing dip. So whether you crave a peaceful swim or a fun-filled splash, our pools have got you covered.
When it comes to dining, the Kempinski Hotel Cancun offers a variety of exceptional on-site restaurants for every taste. For an elegant and romantic dining experience, visit Fantino. This Mediterranean and seafood restaurant will transport your taste buds to a world of culinary delights. If you prefer a more traditional ambiance, The Club Grill offers international cuisine that will satisfy even the most discerning palate. For a romantic setting combined with American, seafood, and steakhouse cuisine, Casitas is the perfect choice. If you're in the mood for authentic Mexican flavors, El Café Mexicano is ready to serve you. And for a modern dining experience, head to D-Lounge, where seafood and sushi take center stage. The Caribe Bar and Grill is a family-friendly option where you can enjoy some delicious American cuisine. Whatever your preference, our restaurants are sure to provide a memorable dining experience.
At the Kempinski Hotel Cancun, we pride ourselves on providing convenience and flexibility. We accept various payment methods, including Discover, Diners Club, JCB, Mastercard, Visa, and American Express. So you can choose the method that works best for you and enjoy a hassle-free check-out process. Book your stay now at the Kempinski Hotel Cancun and savor the exquisite pool facilities, indulge in culinary delights, and experience the utmost convenience during your Cancun getaway.
Aeropuertos más cercanos
Cancún International Airport
8miCozumel International Airport
41,2miPaquetes de spa/bienestar
Restaurante
Frente a la playa
Playa privada
Piscina al aire libre
Wifi gratis
Servicio de habitaciones
Gimnasio
Baño de vapor
Playa
Sauna
Aire acondicionado
Pista de tenis
Buffet infantil
Bar
Solárium
Mostrador de tours
Terraza
Entrenador personal
Recepción 24 horas
Habitaciones para no fumadores
Música en vivo/Actuación
Accesible en silla de ruedas
Sillas/Tumbonas de playa
Ascensor
Parque infantil
Jardín
Balcón
Bañera
Mostrar 7 fotos
Deluxe, Tamaño King, Seafront View
1 Cama King Size
40 pies cuad.
Balcón
Bañera
Wifi
Aire acondicionado
x4
+
x3
Más detalles
Indulge in the spacious Deluxe Seafront King Room, boasting a generous 441 sqft of luxury. With a balcony to soak in the stunning sea view, a soothing bathtub, and convenient amenities like Wi-Fi and air conditioning, your stay is bound to be a memorable one.
Mostrar 6 fotos
Deluxe, 2 Camas Dobles, Seafront View
2 Camas Dobles
40 pies cuad.
Balcón
Bañera
Wifi
Aire acondicionado
x4
+
x3
Más detalles
Indulge in the breathtaking sea views from your spacious 431 sqft Deluxe Seafront Double Room, fitted with two cozy double beds, luxurious amenities like a balcony, bathtub, WiFi, coffee machine, air conditioning, and a tea/coffee maker. With the comforts of home and more, it's the perfect escape for up to three adults.
Mostrar 7 fotos
Suite Club, Seaside View
1 Cama King Size
885 pies cuad.
x8
+
x5
Más detalles
Club Seaside Suite is 883 square feet and includes a king-size bed 150-183 width plus safe.
Mostrar 8 fotos
Deluxe, 2 Camas Dobles, Seaside View
2 Camas Dobles
40 pies cuad.
Balcón
Bañera
Wifi
Aire acondicionado
+
Más detalles
Stay in our Deluxe Seaside Double Room and indulge in 431 sqft of luxury with a balcony boasting breathtaking views, a bathtub to unwind in, and modern amenities like wifi, air conditioning, and a coffee machine.
Mostrar 8 fotos
The Saasil Suite
3 Camas King Size
175 pies cuad.
x8
+
x5
Más detalles
The Saasil Suite is 1905 square feet and includes a double bed 131-150 width plus safe.
Mostrar 4 fotos
Habitación Triple
1 Cama King Size
440 pies cuad.
Balcón
Bañera
Wifi
Aire acondicionado
x3
+
x4
Más detalles
Enjoy breathtaking ocean views and luxurious amenities in our spacious Triple Room. Unwind on your private balcony, indulge in a relaxing soak in the bathtub, and savor a cup of coffee from your in-room coffee machine. Free Wifi, air conditioning and free toiletries are among the other highlights of this room.
Suite, 1 habitación, Frente al mar, Balcón
1 Cama King Size
Balcón
+
Más detalles
1 King Bed
Layout
Relax
Internet
Entertainment
Food & Drink
Sleep
Bathroom
Practical
Comfort
Mostrar 7 fotos
Suite Club, Seafront View
1 Cama King Size
Balcón
Wifi gratis
Televisor de pantalla plana
Cafetera/Tetera
+
Más detalles
Size
82 m²
This suite features a balcony, air conditioning and tea/coffee maker.
Mostrar 8 fotos
The Saasil Suite, Acceso al Club Lounge
Balcón
Wifi gratis
Televisor de pantalla plana
Cafetera/Tetera
x6
+
x4
Más detalles
Size
177 m²
Bathrooms: 3
This suite features a balcony, tea/coffee maker and air conditioning.
Mostrar 7 fotos
Suite
1 Cama Queen Size
885 pies cuad.
Balcón
Bañera
Wifi
Aire acondicionado
x3
+
Más detalles
Mostrar 7 fotos
Deluxe, Tamaño King, Seaside View
1 Cama King Size
40 pies cuad.
Balcón
Bañera
Wifi
Aire acondicionado
x10
+
x6
Más detalles
Mostrar 6 fotos
Panoramic Suite
1 Cama King Size
80 pies cuad.
Balcón
Minibar
+
Más detalles
9
197 reseñasCategorías de evaluación
Limpieza
Comodidad
Ubicación
Instalaciones
Personal
Relación calidad-precio
Calidad del WiFi
Desayuno
Reseñas destacadas:
Carmen
8.2
enero de 2024
Good for a quiet & short vacation, all inclusive, with children or if you are retired. We did appreciate that it was the only hotel on that part of the beach to have an architecture style at least remotely inspired by local culture.
Very expensive and you are charged for everything (as an example, we were charged for takeaway coffee at breakfast, since we were not sitting to drink the coffee). The hotel needs a refurbishment (looks a bit Y2K)
Mary
10
enero de 2025
We are world travelers and stay at only luxury hotels. We can say that the Cancun Kempinski (formerly the Ritz) is one of the nicest winter beach vacations we have ever had. Every thing about this property is top notch, fresh flowers throughout the hotel , meticulously clean rooms and common areas and staff that really understands guest service. Many staff members have been with the hotel long term and they are proud the hotel and the work they do. That converts to genuinely friendly encounters with everyone who works at the hotel. We booked a room with access to the 8th floor club including food and beverages at breakfast, lunch , tea time and dinner. The food was always excellent with standard offerings for vegetarians and non-gluten guests at every single meal. The pastry chef is a genius!! Our club concierge (Iliana) took care of all our bookings so competently and helped us celebrate our anniversary in so many thoughtful ways. Thank you Iliana. All of the hotel staff across the board were ever so accommodating and friendly. This is a beautiful luxury hotel that spares nothing to please it’s guests including heating the pool water in one of its 3 very clean pools. Pool and beach service is excellent. The ocean waves vary according to the month, so check that out when making your decision about booking dates. We are already looking forward to our next visit to the Kempinski.
There is nothing we did not like about this hotel.
Samantha
9.1
enero de 2025
Great venue and amenities. Fab beach with access to sea and pools. Great room and views. Staff helpful and friendly. Easy access to public transport. Access to outside restaurants if needed. Access to, and advice with good organising, of excursions locally.
Small bottles of water in the room. Though they are more than happy to top up at no expense, larger bottles would be more convenient. Felt rushed with meals. Waiters were excellent but too eager to remove dishes, top up coffee, bring next course. Felt maybe pacing would be helpful. This was not unique at this hotel but similar throughout our stay in Mexico.
Luis
10
diciembre de 2024
It’s an amazing place, great location, great service, and I felt like home, rooms are amazing, food are incredible, there could not have been a better choice, all employees are amazing since the beginning.
I missed a mini market, snacks, since the prices charged in the hotel restaurants are very high, and of course, they are incredible, but I believe there could be a middle ground, something more affordable yet good quality for a quick snack, a simple meal, that doesn't cost a kidney.
Anca
10
noviembre de 2024
Good location, close to the center—if it can be called a center—since the hotel area is a long stretch with malls, restaurants, and other amenities spread across different areas. However, the hotel is in a good spot, right on the beach with turquoise water (facing the sea, not the lagoon). There is also a nearby bus station that runs through the resort, and there are restaurant options in the area. The hotel was clean, well-ventilated, and free from dampness, which is common in much of the area. It offers a beautiful view and amenities such as water, coffee, utilities, daily cleaning, comfortable beds and pillows, an iron, a hairdryer, and a safe. We even had a large terrace. The staff were very friendly and even allowed us a late check-out. The breakfast was extremely varied. It was safe, no issues.
It could have more facilities in the courtyard of the complex. There are two pools that look quite old, a beach bar, and sun loungers on the beach.
Catherine
10
enero de 2024
Loved the location! Loved the food, breakfast was so yummy. The staff were excellent and the rooms were so nice
Nadia
8.2
enero de 2024
Breakfast buffet was excellent, quality and variety of food. Unfortunately, if you are pescatarian there no many options except from prawns and salmon. I did not have any fish during my entire stay as there were none proposed on the menu. Pool and beach areas were also very comfortable and pleasant. Staff were providing a excellent service. Manager Danitza and Monserrat were very helpful and I thank them again for their assistance in changing my room due to noise & AC not working. They were very professional and accommodating Excellent customer service - I have been offered a gift for Xmas and a delicious cake & chocolate strawberies for my anniversary. Thank you!
Location - it's a bit far from La Isla Shopping Mall and Qunta Cancun (where you have all the restaurants, bars/nightclubs such as Coco Bongo) AC in the rooms is not working properly, doesn't cool down and make a lot of noise (feeling like you have a airplane engine in your room) Room is not isolated, you can hear your neighbors - so very noisy. Also, the rooms designed in an opened space from floor 4 to 7 so it gets extremely noisy. No free airport transfer shuttle which I have found unsual for a 5* Hotel. This is actually the first time that I have encountered a 5* Hotel not offering any airport transfer service. No entertainment at night offered by hotel
Jakob
10
septiembre de 2024
The staff was incredible. The service was the best I have experienced in Mexico and have been traveling there for many years. We traveled to Nizuc in Cancun a few weeks ago and the service was so much better at kempinski. It was also quieter and overall a better experience. The rooms were also cozier at kempinski. We will 100% be back.
In general, the food was not too expensive considering the quality. The only thing I thought was strange was that the shrimp tacos on the bar menu were very overpriced - I dont know why they were so much more than the other items on the menu. Seems more like an error than anything else. 35 dollars for three very small tacos.
Nicole
10
julio de 2024
The ambiance was beautiful, relaxed, peaceful, casual and classy vibe at the same time. Staff were absolutely amazing. View from my room was superb. Loved the room. House keeping were so lovely. Breakfast buffet was amazing. Loved that they offered green juice.
Music all day in the pool area. Could hear it from my room during the day. Prefer the sound of the ocean or some very chill/ jazz like music not popular music. Food was expensive. Sometimes more expensive than Los Angeles or around the same. Still it was good quality food.
Ray
10
enero de 2025
When the cab driver dropped us off, he said we were staying at the best hotel in Cancun. We typically stay at Park Hyatt or Four Seasons so I wasn’t sure about the cabbie’s prouncement. But he was right. The staff were absolutely fantastic; everyone called us by name. Great pool/beach boys; fantastic world-class restaurant (Fortino’s) and incredible atmosphere.
I wish I would have selected a suite with more sun exposure.
Atracciones
Cancun Hotel Zone (Avenida Kukulkan)
0,7miLa Isla Shopping Village
1,3miMandala Cancun Nightclub
3,1miJolly Roger Pirate Ship
3,8miCancun Scenic Tower (Torre Escénica)
3,8miVentura Park
5,6miCenote Nohoch Nah Chich
5,7miPalapas Park (Parque Las Palapas)
6,2miIsla Mujeres
8,5miKin Ha Water Park (Balneario Kin Ha)
8,7miXoximilco Cancun
8,9miPlaya Norte (North Beach)
11,6miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
18,4miSelvatica
24,9miContoy Island (Isla Contoy)
28,2miAtracciones
Cancun Hotel Zone (Avenida Kukulkan)
0,7miLa Isla Shopping Village
1,3miMandala Cancun Nightclub
3,1miJolly Roger Pirate Ship
3,8miCancun Scenic Tower (Torre Escénica)
3,8miVentura Park
5,6miCenote Nohoch Nah Chich
5,7miPalapas Park (Parque Las Palapas)
6,2miIsla Mujeres
8,5miKin Ha Water Park (Balneario Kin Ha)
8,7miXoximilco Cancun
8,9miPlaya Norte (North Beach)
11,6miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
18,4miSelvatica
24,9miContoy Island (Isla Contoy)
28,2miAeropuertos
Cancún International Airport
8miCozumel International Airport
41,2miFantino
Cocinas
Ambientes
The Club Grill
Cocinas
Ambientes
Casitas
Cocinas
Ambientes
El Café Mexicano
Cocinas
D-Lounge
Cocinas
Ambientes
The Caribe Bar and Grill
Cocinas
Ambientes
Ubicación
Características
Restricciones de edad
Disponibilidad
Ubicación
Características
Restricciones de edad
Disponibilidad
Paquetes de spa/bienestar
Restaurante
Frente a la playa
Playa privada
Piscina al aire libre
Wifi gratis
Servicio de habitaciones
Gimnasio
Baño de vapor
Playa
Sauna
Aire acondicionado
Pista de tenis
Buffet infantil
Bar
Solárium
Mostrador de tours
Terraza
Entrenador personal
Recepción 24 horas
Habitaciones para no fumadores
Música en vivo/Actuación
Accesible en silla de ruedas
Sillas/Tumbonas de playa
Ascensor
Parque infantil
Jardín
Balcón
Bañera
Accesibilidad
Accesible en silla de ruedas
Baño con barras de apoyo
Actividades
Alquiler de bicicletas
Campo de golf
Clase de cocina
Equipo de tenis
Galerías de arte temporales
Música en vivo/Actuación
Pista de tenis
Playa
Tour o clase sobre cultura local
Aparcamiento
Aparcamiento en el Sitio
Aparcamiento Privado
Área de estar
Escritorio
Baño
Bañera
Zapatillas
Características de seguridad
Acceso a profesionales de la salud
Botiquines disponibles
Comida y Bebida
Bar
Bar de aperitivos
Buffet infantil
Cafetera/Tetera
Cafetería en el hotel
Comidas especiales (bajo pedido)
Comidas para niños
Desayuno en la habitación
Restaurante
Vino/Champaña
Distanciamiento físico
Pago sin efectivo disponible
Entretenimiento y Servicios Familiares
Club infantil
Cuidado de niños/Servicios infantiles
Parque infantil
Exteriores
Balcón
Frente a la playa
Jardín
Muebles de exterior
Playa privada
Solárium
Terraza
General
Aire acondicionado
Área designada para fumar
Ascensor
Calefacción
Habitaciones para no fumadores
Instalaciones para huéspedes con discapacidad
Propiedad libre de humo
Salón de belleza/peluquería
Servicio de habitaciones
Tienda de conveniencia en el sitio
Instalaciones de Negocios
Fax/Fotocopias
Instalaciones para reuniones/banquetes
Internet
Wifi gratis
Medios y Tecnología
Teléfono
Seguridad
Acceso con tarjeta
Alarma de seguridad
Alarmas de humo
Caja fuerte
CCTV en áreas comunes
CCTV fuera de la propiedad
Extintores
Seguridad 24 horas
Seguridad alimentaria y de bebidas
Comida a la habitación
Comida entregada cubierta de forma segura
Servicios de Limpieza
Lavandería
Limpieza diaria
Prensa para trajes
Servicio de planchado
Tintorería
Servicios de Recepción
Cajero automático en el lugar
Cambio de moneda
Check-in/out exprés
Check-in/out privado
Conserje
Factura proporcionada
Guarda equipaje
Mostrador de tours
Recepción 24 horas
Taquillas
Spa
Baño de vapor
Clases de gimnasia
Clases de yoga
Entrenador personal
Gimnasio
Gimnasio
Instalaciones de spa
Masaje
Masaje corporal completo
Masaje craneal
Masaje de cuello
Masaje de espalda
Masaje de manos
Masaje de pies
Masaje para parejas
Paquetes de spa/bienestar
Piscina al aire libre
Sauna
Sillas/Tumbonas de playa
Solarium
Spa
Vestuarios
Zona de spa/Relajación
Transporte
Alquiler de coches
Servicio de traslado
Desde las 15:00
Los huéspedes deben mostrar una identificación con foto y tarjeta de crédito al registrarse
Hasta las 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
The minimum age for check-in is 18
Come and go whenever you want
Private parking is available on site (reservation is not needed) and costs USD 20 per day.
Políticas para niños
Children over 16 are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Políticas de cunas y camas extras
No capacity for extra beds or cribs.
Efectivo
Diners Club,
JCB,
American Express,
Discover,
Visa,
Mastercard
Este establecimiento no acepta efectivo.
When are the check-in and check-out times for Kempinski Hotel Cancun?
The designated check-in period at Kempinski Hotel Cancun begins at 15:00. As for check-out, it's before 12:00.
Does Kempinski Hotel Cancun provide parking options?
Yes, parking is available at Kempinski Hotel Cancun. The hotel offers private on-site parking for guests at a price of $20 per day. Additionally, no reservation is required for parking.
How much does a stay at Kempinski Hotel Cancun cost?
The base price for Kempinski Hotel Cancun starts at $236. Do note, the cost might change depending on room preferences and dates. To see the actual prices, input your desired dates.
Which room categories can I book at Kempinski Hotel Cancun?
The Kempinski Hotel Cancun offers a variety of rooms including Deluxe Seafront King Room and Deluxe Seafront Double Room, both with a room size of 431 sqft and can accommodate 2 or 3 adults with no children. These rooms do not allow smoking and have either a Queen size or Double beds. Additionally, the hotel offers a Suite with a larger room size of 872 sqft and can accommodate 2 adults with no children, featuring a Queen size bed. There is also a Triple Room available with a room size of 441 sqft and can accommodate 2 adults with no children, featuring a King size bed. Smoking is not allowed in any of the rooms.
What are the main attractions at Kempinski Hotel Cancun?
Guests at Kempinski Hotel Cancun can spend their time enjoying a variety of leisure amenities. They can relax at the outdoor swimming pool, which is available all season and has a shallow end and a view. There is also a hot tub/jacuzzi and a sauna for guests to unwind and enjoy. Additionally, the hotel offers a spa with wellness packages and various types of massages.
For dining options, there are several restaurants on site. Fantino offers a traditional and romantic ambiance and serves Mediterranean and seafood cuisine. The Club Grill provides a traditional atmosphere and offers international cuisine. Casitas is a romantic restaurant that serves American, seafood, and steakhouse dishes. El Café Mexicano specializes in Mexican cuisine, while D-Lounge offers a modern ambiance and serves seafood and sushi. The Caribe Bar and Grill is a family-friendly restaurant that serves American cuisine.
Overall, guests can indulge in a range of leisure activities and dining options during their stay at the hotel.
Is there a swimming pool at Kempinski Hotel Cancun?
The Kempinski Hotel Cancun has two pools available. Both pools are located outdoors and are available all season. However, both pools have age restrictions and are only for adults. They are heated and have a shallow end. Additionally, Pool 1 offers a view.
Does Kempinski Hotel Cancun feature its own restaurants?
Yes, the Kempinski Hotel Cancun has several restaurants on-site. The restaurants available include Fantino, The Club Grill, Casitas, El Café Mexicano, D-Lounge, and The Caribe Bar and Grill.
Does Kempinski Hotel Cancun accept credit cards and cash payments?
No, Kempinski Hotel Cancun does not accept cash payments. However, they do accept credit cards such as Discover, Diners Club, JCB, Mastercard, Visa, and American Express as their accepted payment methods.
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Ciudades cercanas
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Desde
$236