4,664 reviews
From
$300Boulevard Kukulcan Km 5.5. Zona Hotelera, Cancun, 77500, QR, Mexico
4,664 reviews
1/76
From
$300Beachfront
Private beach area
Outdoor swimming pool
Indoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Waterslide
Welcome to Hotel Casa Maya, a charming 3-star accommodation located in the heart of Cancún, Mexico. Situated at Boulevard Kukulcan Km 5.5 in the vibrant Zona Hotelera, this beachfront hotel offers guests a perfect tropical getaway. Just 4.8mi from the city center, the hotel is the ideal base for exploring the city's bustling streets and sandy beaches.
With a staggering 4664 reviews, Hotel Casa Maya is a favorite among travelers seeking an unforgettable stay in Cancún. The hotel boasts a range of amenities that cater to every guest's needs, including a water park, outdoor and indoor swimming pools, a fitness center, and a private beach area. From complimentary Wi-Fi to a 24-hour front desk and room service, guests can expect a seamless and enjoyable stay.
Guests can also enjoy the convenience of private parking, a free shuttle service, and water sports facilities on site. Whether relaxing on the sun deck, enjoying a meal at the restaurant, or taking in the stunning views from the balcony, Hotel Casa Maya ensures a memorable experience for all visitors. Immerse yourself in the beauty of Cancún at this exceptional hotel.
Hotel Casa Maya offers guests an incredible dining experience with three diverse restaurants catering to various tastes. Guests can enjoy a mix of American, Mexican, Pizza, Seafood, Local, and Grill BBQ cuisines at Coco Loco, creating a culinary adventure right at the hotel. The Lobby Bar provides a warm and welcoming ambiance for families to enjoy American, Mexican, Local, and International flavors, while La Veranda offers a blend of American, Mexican, Local, and International dishes in a family-friendly setting. Indulge in delicious meals without leaving the comfort of the hotel during your stay at Hotel Casa Maya.
For guests looking to unwind and enjoy refreshing swims, the hotel provides two stunning pools. The first pool, located outdoors, boasts heating, shallow ends, and picturesque views, offering a relaxing environment for guests to soak up the sun. The second pool, indoors and exclusively for adults, is the perfect spot for a tranquil swim with a view. Whether seeking a lively atmosphere or a more serene experience, Hotel Casa Maya's pools cater to every guest's preferences for a memorable stay.
Get ready to explore Cancún with ease thanks to the hotel's convenient payment option - cash-only. This straightforward payment method allows guests to focus on enjoying their stay without any hassle. Whether you're splashing in the sparkling pools, savoring delicious meals at the on-site restaurants, or basking in the tropical views from your balcony, Hotel Casa Maya ensures a stress-free and delightful experience for all travelers. Get ready to make unforgettable memories in Cancún at this exceptional 3-star hotel.
Closest airports
Cancún International Airport
9.7miCozumel International Airport
44.5miBeachfront
Private beach area
Outdoor swimming pool
Indoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Waterslide
Air conditioning
Beach
Private entrance
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Elevator
Room service
Private Bathroom
Free toiletries
Bathtub
Restaurant
Terrace
Sun deck
Balcony
Garden
View
Wheelchair accessible
Upper floors accessible by elevator
Business center
Air purifiers
Show 3 photos
Standard Studio
Balcony
Free wifi
Microwave
Minibar
+
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Show 4 photos
Suite
Balcony
Free wifi
Microwave
Minibar
+
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Show 3 photos
Family Suite
Kitchen
Free wifi
+
More details
Show 15 photos
Junior Suite
Kitchen
Kitchenette
Balcony
Microwave
+
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Show 15 photos
Studio
Balcony
Microwave
Flat-screen TV
Refrigerator
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8.1
4,664 reviewsFrom
$300Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇬🇧
James
8.2
8.2
the property and it’s amenities were good! There could be more food choices, restaurants pretty much have a buffet, pizza and burgers and after you get sick of eating the same thing
the staff, on about 3 or 4 occasions staff gave us wrong or bad information, one point almost costing us a day trip but on another day making us miss our excursion to chitchen itza, they told us to wait at a certain point which was the wrong place and the tour guide left without us. We had to pay $60 to re-arrange and instead of them apologising they told us it was our responsibility and took no ownership over what they told us and never offered us anything as a sign of goodwill.
🇨🇴
Jose
8.2
8.2
The rooms exceeded my expectations. The room was very spacious, with a pleasant temperature, a bathroom with a walk in closet, a dining room, kitchen, fridge and balcony. Also, the color of the sea is beautiful.
If you are a person who is sensitive to the way you are spoken to and treated, then this hotel may not be for you. The people in the hotel, except for the bellboys and those at the door, have a very bad attitude; a bad face, they answer badly, and so on. Lastly, the prices of everything in this hotel is way above what you pay in other places in the same area (food, drinks, additional services). Another thing to take into account is that the hotel's beach is very crowded, it does not have the tranquility and space of the private beaches (especially on weekends, as it is visited by local tourists).
🇳🇿
Beetroot
8.2
8.2
Nice comfortable room with cooking facilities, the swimming pool is really nice. There are daily events at the pool which may or may not be for everyone. Would be great with kids. Kitchen facilities are great as there are no cheap eat options nearby. The R1 local bus stop is right outside the property very easy to get in and out of the downtown area to get out of the tourist bubble.
🇺🇸
Maria
9.1
9.1
We got upgraded to a large ambassador apartment that had vintage style furniture which did not look like in pictures but was well maintained. The hotel facilities are nice, restaurants, large pool, hot tub, beach chairs and umbrellas, volley court and balls, sand toys, playground. Next to the hotel they have an aqua park that was good. They also have a small market in the hotel. The hotel offers buffet breakfast, lunch and dinner with good food for a good price. Most things at the hotel are free for kids 6 and younger and half price for kids up to 12 years of age.
Nothing I did not like. I suggest the hotel to add two pieces of information as part of their check in process. Inform guests at check in about the offered meal plan. The hotel has an offer where one can buy 10 buffet meals at a time. This reduces the cost by 20%. We learned about it from some friends traveling with us after spending full price for first day meal. Inform guests that the gift shop offers money exchange. I learned about it in the last days of our stay. The rate is ok given one gets also convenience. We paid in US dollars at worse rates when buying stuff outside the hotel because of not changing money. I would have used the hotel gift shop more to exchange money.
🇧🇬
Liliya
9.1
9.1
Veeery spacious and confortable rooms - Great beach - Hotel staff are very helpful
The hotel is in dire need of renovation. A fresh paint would do wonders for the exterior. Although the rooms seemed to have been renovated not that long ago and were actually pretty nice, there were still parts of the ceiling that were leaking and mold in or next to the bathroom. - If you drink espresso keep in mind that they sell coffee only in the morning, but the espresso is horrendous. There's a Starbucks 20 min away by foot or 5 min with the R bus that runs across the hotel area.
🇳🇱
Ilona
8.2
8.2
We had very big appartement with litchen (Studio). In the bedroom there is a queen size bed, in the living room there is another bed, for 1-2 persons. The kitchen is equiped with basic things. Good Internet. Secured parking. There is a small supermarket by the lobby. Breakfast is 15 usd per person but we did not used it. Nice wide beach, clean with a lot of chairs and ambrellas.
The sea on the beach is very shallow, not for swimming, just sit in the water or good for small children.
🇺🇸
Maricruz72
8.2
8.2
The beach área, clean hotel, nice building
The over price I had to pay at the last minute for a 14 Yeats old minor they should tell everybody minors older than 11 or 12 pay extra, that made my budget short at last minute
🇺🇸
Jennifer
9.1
9.1
The room was really clean and spacious. Appreciated the murphy bed so that the kids didn't have to share the other double bed. Lots of things to make the kitchen usable. Private balcony with furniture to sit. The staff responded right away when the frig was leaking. The restaurant was on-site, and the Mexican food, especially the soups, was good. Happy to have the fresh fruits. The beach was right there and lovely. Nice to have places to sit on the beach all set up. Really thankful for the little grocery convenience store in the hotel. Otherwise, we were walking a mile round trip to buy "conveniences."
The pizza at the restaurant was so-so at best. The pool was crowded and so was the anticipated seating on the beach. The furnishings in the room could have used updating. TVs were small by today's standards.
🇺🇸
Chris
9.1
9.1
Great location
Dated rooms and bad food at the resort
🇬🇧
Graham
8.2
8.2
Breakfast was great. We opted for buffet style and there was a great selection of pre-made dishes as well as freshly cooked omelets and waffles) . We also used laundry service. It was an increadible value for money for 100 peso we've managed to do 2kg of laundry. It was done in few hours and packaged neatly! the best 100 pesos we've spent in 2 weeks in Mexico
However we also ate twice an evening meal and it was disappointment. First night we had pizzas. They were from pre-made base and very very dry. 2nd night we've chosen dishes from a la cart menu - not great. we also ordered a shot of mezcal and waiter brought us the most expensive charging nearly £10 for 50ml. This was not communicated to us but just added to the bill. We thought this was very cheeky and not professional. Felt like we were ripped off
Attractions
Jolly Roger Pirate Ship
0.6miCancun Scenic Tower (Torre Escénica)
0.7miMandala Cancun Nightclub
2.2miLa Isla Shopping Village
2.5miCancun Hotel Zone (Avenida Kukulkan)
3miPalapas Park (Parque Las Palapas)
3.4miCenote Nohoch Nah Chich
3.6miKin Ha Water Park (Balneario Kin Ha)
5.9miIsla Mujeres
5.9miPlaya Norte (North Beach)
8.2miVentura Park
8.6miXoximilco Cancun
11.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
21.5miContoy Island (Isla Contoy)
24.6miSelvatica
26.7miAttractions
Jolly Roger Pirate Ship
0.6miCancun Scenic Tower (Torre Escénica)
0.7miMandala Cancun Nightclub
2.2miLa Isla Shopping Village
2.5miCancun Hotel Zone (Avenida Kukulkan)
3miPalapas Park (Parque Las Palapas)
3.4miCenote Nohoch Nah Chich
3.6miKin Ha Water Park (Balneario Kin Ha)
5.9miIsla Mujeres
5.9miPlaya Norte (North Beach)
8.2miVentura Park
8.6miXoximilco Cancun
11.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
21.5miContoy Island (Isla Contoy)
24.6miSelvatica
26.7miAirports
Cancún International Airport
9.7miCozumel International Airport
44.5miCoco Loco
Cuisines
American•Mexican•Pizza•Seafood•Local•GrillBbqAmbiances
Family FriendlyLobby Bar
Cuisines
American•Mexican•Local•InternationalAmbiances
Family FriendlyLa Veranda
Cuisines
American•Mexican•Local•InternationalAmbiances
Family FriendlyLocation
OutdoorFeatures
Heated•Shallow end•With viewAvailability
All seasonLocation
IndoorFeatures
Heated•Shallow end•With viewAge restrictions
Adults onlyAvailability
All seasonBeachfront
Private beach area
Outdoor swimming pool
Indoor swimming pool
Kids' pool
Free Private Parking
Free wifi
Waterslide
Air conditioning
Beach
Private entrance
Kids' meals
Beach umbrellas
Beach chairs/Loungers
24-hour front desk
Non-smoking rooms
Bar
Fitness center
Elevator
Room service
Private Bathroom
Free toiletries
Bathtub
Restaurant
Terrace
Sun deck
Balcony
Garden
View
Wheelchair accessible
Upper floors accessible by elevator
Business center
Air purifiers
Accessibility
Entire unit located on ground floor
Entire unit wheelchair accessible
Upper floors accessible by elevator
Wheelchair accessible
Activities
Aerobics
Beach
Bingo
Darts
Diving
Fishing
Karaoke
Live sports events (broadcast)
Snorkeling
Water park
Water sports facilities on site
Windsurfing
Bathroom
Bathtub
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Business center
Cleaning Services
Daily housekeeping
Ironing service
Laundry
Entertainment & Family Services
Board games/Puzzles
Entertainment staff
Playground
Food & Drink
Bar
Breakfast in the room
Kids' meals
Packed lunches
Restaurant
Snack bar
Tea/Coffee maker
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Express check-in/out
Invoice provided
Private check-in/out
Tour desk
General
Air conditioning
Carpeted
Convenience store on site
Elevator
Facilities for disabled guests
Family rooms
Ironing facilities
Non-smoking rooms
Private entrance
Room service
Smoke-free property
Internet
Free wifi
Kitchen
Coffee machine
Microwave
Refrigerator
Living Area
Desk
Sitting area
Media & Technology
Cable channels
Flat-screen TV
Pay-per-view channels
Satellite channels
Telephone
TV
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Iron
Socket near the bed
Safety & security
24-hour security
CCTV in common areas
Fire extinguishers
Key card access
Safe
Security alarm
Smoke alarms
Safety features
Access to healthcare professionals
Air purifiers
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Beach chairs/Loungers
Beach umbrellas
Beauty services
Fitness
Fitness center
Indoor swimming pool
Kids' pool
Massage
Massage chair
Outdoor swimming pool
Waterslide
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
View
From
$300Pets
Pets are not allowed.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Free private parking is available at a location nearby (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
This property accepts cash only.
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